@mike-swinford mine does seem to be working. I have a REQUIRED fee set up and under TYPE I selected Pet Fee. Then when the guest checks the pet box, it will require that fee. If no pet, no fee. It may be that you’re marking it as optional?
Thanks for reaching out on the MyVR community - sorry to hear about the flood.
For Airbnb, you would want to open up a claim on the Airbnb Resolution Center within 14 days of the guest’s checkout. A step-by-step guide on the process for submitting a claim can be found on their website here:
Thanks for the question! There are some upcoming changes to Airbnb’s iCal exports, but for the most part, they will have minimal impact to MyVR customers.
I’ll start by highlighting this change does not affect customers using our full, direct integration with Airbnb. The upcoming change only impacts customers importing Airbnb iCal calendars.
For those customers on MyVR who are importing from Airbnb using iCal, the impacts of the change will be minimal. We will continue to import calendar events as we currently do, distinguishing between reservations and non-reservation events. Your availability in MyVR will be kept in sync with the data in your Airbnb account.
Unfortunately, since Airbnb will no longer be providing the renter’s name in the iCal feed, we will no longer be able to add the renter’s name to the calendar event. Instead, they will appear as generic, nameless reservation calendar events from Airbnb. If we’ve already imported the calendar event and have the name stored, we’ll continue to display the guest name for those calendar events. Additionally, Airbnb is planning to stop providing historical reservations via the iCal integration, so any historical events that haven’t already been imported will not make their way to your MyVR account.
If there are customers worried about the impact of these changes, I would highly recommend considering an upgrade to a direct integration. Our direct integration is a full-featured connection to Airbnb that allows you to populate your listing content (description, photos, rates, fees, etc) from your property information in MyVR, as well as receive and manage bookings and inquiries from your centralized MyVR dashboard. We provide full access to all the features and functionality you have in your Airbnb account directly from your centralized MyVR dashboard. And in this particular case, you would be able to import the full set of reservation data into your account, including renter contact information and historical reservations.
If an owner cancels a listing in MyVR on the “HomeAway for Owners” app, users will not have access to the listing on the dashboard. If the listing is added back through MyVR, it will connect to the same listing.
For additional questions about taking down a listing, please reach out to MyVR support.
Hi @Danielle-Dirks - it sounds like something incorrect may have happened in the mapping process. I’m outlining the correct steps below. I recommend going through these steps again to properly map your listings ASAP. We will want to remove your duplicate listings as well - the support team can assist you with that.
11A. Existing Listing (the property is already on Airbnb)
If you imported your property data from Airbnb into MyVR, you will want to map the MyVR listing with the existing Airbnb listing. In the https://www.airbnb.com/rooms/sync page, you’ll see the MyVR account listings in the left-hand column and the Airbnb available listings in the second column (refer to the screenshot below for an example).
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11B. Airbnb Listing: Match each MyVR listing from the first column, to the correct Airbnb existing listing in the second column. Click the drop-down menu and scroll down or search for the existing Airbnb listing.
11C. Sync Settings: You’ll want to select Everything sync. There are rare circumstances you would want to use Limited Sync (usually only if a listing is an Airbnb PLUS listing) See Airbnb’s article on Limited Sync for more details.
Hi @Jill-Evarts, you’ll find the steps to disconnect from TripAdvisor below. I’m also including some links to previously answered questions of yours around adjusting your property’s pricing specifically for TripAdvisor.
We were so pleased to have you as our guest, and are looking forward to your return! Returning guests are our favorites!
Now, I have a HUGE FAVOR to ask of you
As you know, 5-star reviews on HomeAway are important to guests that are considering our property for their own vacation. They can make or break a vacation rental business such as ours. I suspect you read the reviews on our listing before you chose our site.
Would you mind sharing your kind comments with a 5-star review on our HomeAway/VRBO listing?
Prospective guests love to read about your favorite activities or amenities, your easy of booking or customer service, and perhaps your recommendations for their trip as well!
A few things guests like to know:
Was the property as advertised?
Did it appear just like the photos?
Was the booking process easy?
Was the unit clean upon arrival?
Were all your questions answered or problems (if any) handled quickly and to your satisfaction?
Was check-out easy?
Did you enjoy any specific amenities, restaurants, or activities during your stay that you recommend to others?
Did we exceed your expectations?
Would you return / do business with this owner again?
This review will help us to increase the number of great guests like you who may stay with us in the future, by keeping us at the top of the list of properties with 5 star reviews!
We hope to have you stay with us again and since you enjoyed your stay, we also hope that you will tell all of your friends!
To post your review, just click HERE [<-- hyperlink directly to the listing review page]. If you have any difficulties, just give me a call!
P.S. We hope that you will feel confident giving us a 5-star review! We are working VERY hard to keep our ratings at the top!
Thank you Jenny and Jess for the GREAT suggestions!!!