Channels

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  Solved Simultaneous Bookings
  

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  Hi Jenny,

  If I put a hold on a quote, but an instant booking is requested at the same time, I'm wondering what the priority will be when the booking request hits MyVR.

  This is Channel dependent. Some channels ask us to record a booking. For these channels, such as HomeAway and Airbnb, MyVR can respond that the property is unavailable if we notice a hold on a quote. Other channels, such as Booking.com, tell us to record a booking. In this case, MyVR responds by creating the booking and warning you in the reservation detail page that the reservation overlaps with a blocking calendar event.

  When a calendar change is made, is the update pushing to all listing sites, or does it wait until the next scheduled update?

  We do both. We attempt to push out updates as soon as they happen, and we also do periodic updates to ensure that nothing falls through the cracks. This includes updates to listing data as well as availability data. The frequency and speed of syncing, however, are channel specific. It is possible to have a booking that doesn't immediately update on TripAdvisor, for example.

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  Solved Should my integrated VRBO/HomeAway dashboard calendar be updating?
  

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  @CJ-Avilla Thanks - in answer to your question the August 7 - 12 dates are an actual booking, it is supposed to block the calendar.

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  Solved Transfering listing from Homeaway to MyVr
  homeaway channels •

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  Hey Karol,

  We've been making some changes in the new listing flow and it looks like the transfer path for Owners on the Flexible plan is not ideal. I'll write you privately about getting the transfer processed and we'll work on a better onboarding experience for transferring listings.

  -- CJ

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  Solved Airbnb transfer timeline
  

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  Hi @Cheryl-Thurston,

  Could anyone clarify for me - what happens during that time frame?

  This post goes into some of the behind the scenes work that occurs when you set up an Airbnb listing through MyVR.

  Is my current Airbnb account still active and able to take reservations until the moment of transfer, or is my current account "down" during any part of the transfer process?

  I believe that you can keep your old Airbnb listing active up until the point the transfer is complete. However, any bookings you make during the transfer period will need to be managed in Airbnb and not MyVR.

  Best,
  Danny

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  Solved Alternative Headline and Description for HomeAway/VRBO
  

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  @Jenny-Oest - Nevermind - I found the fields!

  They are located in the channel management section.

  Go to the installed app for channel management, select your property, settings, and listing overrides.

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  Solved Trouble integrating with Airbnb
  

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  Hey Chris,

  I'd be happy to help with this. You actually caught us in the middle of upgrading our onboarding flow for Airbnb. If you go back to the onboarding flow now, you should see some toggles next to the properties in the list. You can toggle these on / off as appropriate and then click on "Integrate Selected Properties".

  Sorry for the inconvenience! Please let me know if you have any troubles.

  Cheers,
  Mike

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  Solved Yellow "Caution" triangle on Dashboard at "Channels"????
  

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  Hi @John-Hughes,

  @Jenny-Oest is correct: these triangles indicate that there is an issue with the data we are attempting to sync with one of your channels. In this case, your HomeAway listing's headline is too long. HomeAway requires a headline of 50 or fewer characters. We give an indication of this when you enter a headline in the "Listing Overrides" section.

  We are currently considering how to surface these warnings in a way that makes it easier to see what's causing the issue. Stay tuned!

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  Solved Setting up MYVR - will bringing in the same listing posted on both Homeaway and Airbnb integrate, create a dupe, or not import at all?
  airbnb import import listings copy listings •

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  @Markus-Nordvik - oh my you say it so much better than I!

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  Solved Can I use MyVR to manage a pay-per-booking listing on FlipKey/TripAdvisor?
  

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  nevermind I just did it myself and understand that there is no refund.

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  Solved Airbnb Error Code: Bad response from %s
  

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  Hey @Kim-Herrlein,

  Sorry for the delayed response. The answer to your question has been in flux the past couple weeks as we wrap up a project to improve the interface and on-boarding experience for the Airbnb application. From the personal settings in your MyVR account, there is currently a Nickname field. Your Airbnb email address to sign up with would be nickname@inquiry.myvr.com.

  Based on that screenshot, my signup would be cj.avilla@inquiry.myvr.com

  In the near future this is going to change to allow multiple email addresses per account. They will be managed initially from the Airbnb application under "Channel Settings"

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  Solved TripAdvisor Renter Minimum Age
  

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  Thanks Carole, I've added the minimum age to the House Rules for each property.

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  Airbnb calendar sync issues?
  

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  @CJ-Avilla Thanks - I will do that right now.

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  Solved Airbnb inquiries
  

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  @Chad-Service

  Airbnb restricts the amount of information available in messages such that it prevents them from being detected as inquiries so for now they will only show up in the "Other" category.

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  Solved How do I set up MyVR to connect with a brand new HomeAway listing I had already purchased?
  

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  @Clary-Roberts:

  When you transfer a listing to MyVR management it can take a day or two for the change to take affect. A transfer is really a new listing with a different listing number under an account managed by MyVR. After the transfer is complete your old listing is disabled. You can find your new listing URL and number under the HomeAway app, you can click on the URL to view you new listing (see below).

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  Solved Airbnb Locked Reservations
  

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  Just put in a bug report. Thanks

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  MyVR <> VRBO Export
  

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  @Olivia-Inman A heads up that you should be able to adjust the end date without issue now.

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  Solved Altering a airbnb booking
  

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  Hey @Chad-Service,

  Airbnb reservations recorded in MyVR are locked so that the details do not get out of sync with what is on Airbnb. When the stay was changed to a different condo, was that change recorded in Airbnb? https://www.airbnb.com/help/article/50/i-m-a-host--how-do-i-make-a-change-to-a-confirmed-reservation if so, the change should be reflected in MyVR.

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  Calendar syncing
  

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  Hi @Carole,

  Can you tell me the difference between the feeds?

  Those options are all the same*. The different labels are to help you organize your calendar syncs. You can choose whichever one you feel best describes what you are trying to accomplish. You will also have the option to input a custom name for the calendar connection when you select one of those options.

  I tried the Google one, it does not maintain a continious sync - it just syncs once.

  The link we provide goes to a .ics file. This file is periodically updated to be up to date with your calendar in MyVR. It is up to the destination (Microsoft Outlook) to periodically check this file for changes.

  * Note: some Calendar Connection options are different. For example, some calendar connections to specific channels will have special default settings to ensure accurate syncing with that channel.

  Cheers,
  Danny

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  Solved Homeaway listings use different addresses
  

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  Hi @Chad-Service,

  This is not something you can adjust. We simply pass the address that you entered in MyVR to HomeAway. Most likely the issue is on HomeAway's end. They may be incorrectly parsing the address we send them. I've created a support ticket for this issue to start the process of us investigating.

  Looking at one property with this issue, it seems like it might be caused by the difference between the street being referred to as a "Circle" or a "Drive". A "Circle" – what you have entered – exists in Reeds Spring while a "Drive" exists in Branson. I'll be more specific in the support ticket, as I don't want to publish the full address of your property here.

  Best,
  Danny

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  Inserting video into HomeAway/VRBO listing with MyVR???
  

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  Hi @John-Hughes,

  Our integration with HomeAway does not currently support videos, only photos. You can request video support here.

  Best,
  Danny