Channels

• B

  VRBO Reviews
  

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  @jenny-oest said in VRBO Reviews: https://www.vrbo.com/reviews/write/XXXXXXX Wonderful! It works. Thank you!!
• J

  Channel Management
  

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  Hi Jill, The 1.49% fee is the MyVR channel management fee. The fee supports direct integration with the channel. You pay a 1.49% fee per booking on the net host payout for those reservations accepted through your MyVR-managed Booking.com listings. This is invoiced at the end of each month. You can view invoices from Settings > Billing > Invoices. The Stripe fee is for merchant processing. You can view your Stripe merchant processing rates in Setup > Booking & Payments > Merchant Accounts > click the account name > Accepted Cards & Rates. Best Regards, Anne Kohn
• J

  Dogs & FlipKey
  

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  Hey Jenny, The best way to set up a Pet Fee in MyVR to sync with FlipKey is on a Flat Rate Per Stay Basis. This table from our FlipKey Rates article is useful to visualize how the channel accepts special fees like a pet fee or an "other" fee. If you include a Pet Fee on a Flat Rate Per Night basis it will be combined into the Rental Rate total rather than broken out as a line item. I hope this helps! -Anne
• B

  Minimum age
  

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  @amber-d Got it! Thank you!
• R

  MyVR issue validating HomeAway listing
  

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  Good morning Ryan, Thanks for reaching out! It looks like your HomeAway listing was purchased yesterday. I'll be happy to help you activate this listing with HomeAway and request reviews transferred if needed. Please keep an eye out for a direct message from me shortly. -Anne
• 

  VRBO Listings + Access
  

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  Hi Olivia, HomeAway has a hard and fast 5 property minimum to list on the channel. MyVR offers owners with fewer than 5 properties distribution on the channel by listing through the MyVR HomeAway account. Owners distributed under this setup do not have access to their own dashboard, as it is a universal account. When you transfer the listing to the universal account, MyVR issues a ticket to HomeAway/VRBO to transfer any associated reviews and cancel the old listing. A new listing ID is generated. I can't quite tell from the property photos or location map, but if those links are a duplicate of the same property we can open a ticket on your behalf. I am not seeing either of those links associated with properties in your MyVR HomeAway for Owners app. (Grey link under the property name.) I will send you a direct message as well so Support can assist further. Thank you, Anne
• C

  Unsolved Homeaway pricing updates?
  

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• 

  Product Update: Booking.com Property Sync'ing
  

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• A

  How to handle TripAdvisor reservation requests
  

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  @Ann-Karako Jenny is correct, you will want to accept the booking on TripAdvisor's dashboard.
• M

  Solved Air BnB experience
  

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  Hey Folks, Just wanted to jump back in here on this old thread. We now allow you to set Instant Book Guest Restrictions from the Airbnb app in your MyVR account. With regard to limited or everything sync, you can control those settings from Airbnb which allow you to manage content directly on Airbnb (limited). Or control your content from MyVR (everything). Note: Airbnb Plus only allows limited sync as Airbnb manages and confirms content for Airbnb Plus. -- CJ
• C

  Solved How to shut down my listing on booking.com
  

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  Hey Caroline, This page provides full instructions for removing listings from Booking.com, and uninstalling the application. For good measure you could certainly check-in with Booking.com, but those instructions will ensure things are removed. Let me know if you have follow-up questions! -Anne
• A

  Solved Airbnb email address
  

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  @anne-kohn That is good news, thanks so much! (We had already changed it and then got scared, lol!)
• A

  Solved How do HomeAway filters correspond with MyVR settings?
  

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  @Ann-Karako Thank you, I will send you a DM shortly.
• C

  Listing May Be offline
  

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  Good evening Ann, So i turns out that the listing was de-activated by Airbnb... The Airbnb supervisor had to re-activate manually..; They have no idea why this happened, as my account with them is in great standing... The problem was solved, but remains an enigma... Thanks for your help. Catherine de Villada
• H

  How do I leave a review for a HomeAway guest?
  

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  @lisa-mcilwain To clarify, Property Managers receive an email from HomeAway to review their travelers as in Jenny's case. For Owners, we must post the review on your behalf due to the way your account is connected to HomeAway. The article outlines the steps for opening a ticket with us to post the review on your behalf. Let me know if you run into any troubles and I can send you a DM for more assistance. Thank you, Anne
• J

  advance notice on booking.com
  

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  Thanks! Something weird must have happened on booking.com's end but I'll wait and see what they say. All seems right now. (And thanks to Phil, we will!)
• L

  Airbnb Reservation Preferences
  

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  Hey Leron, I'm running into the same thing with preferences being "locked" in Airbnb. MyVR support said they may look into opening up the settings on Airbnb. I have properties that I'm fine to have open for future rentals on VRBO but on Airbnb I want to limit to only within 60 days (due to their current payout methods). Unless you want to add for all properties, there is no way currently to edit booking settings per channel. Cheers, Robert
• C

  Solved modify a booking.com reservation
  

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  Hi @Caroline-Benzel - Modifying a reservation should typically be possible. Instructions for modifying a reservation in Booking[dot]com can be found here. If that isn't possible, I'd advise you contact Booking[dot]com. Options for cancelling a booking for Booking[dot]com can be found here. Booking[dot]com may apply fees if you cancel a reservation. I do not suggest cancelling if it can be avoided. Hope that helps!
• L

  How do lodging taxes work with VRBO/Homeaway channel integration?
  

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• 

  Missing license/registration numbers
  

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