Channels

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  Solved Adding a Cleaning Fee to ONLY AirBnB???
  

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  Hi @Quirin-Schwaighofer,

  While I cannot comment on the specifics of our roadmap, I can tell you that we factor in customer feedback when we are choosing what new features to add to MyVR. If per-channel fees are important to your business, submitting a feature request is the best way to let our product team know.

  Cheers,
  Danny

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  cannot process inquiry because it's not from an integrated channel....but it is! help!
  

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  Hi @Caroline-Benzel,

  Thanks for the question! We're rolling out new Airbnb messaging integration now. Once you've enabled this for your Airbnb application, these inquiries will start to show up in your inbox. In order to enable this integration go to your Airbnb application which can be found here: https://account.myvr.com/account/#/applications/installed/ It will prompt you to authorize MyVR to access your Airbnb messages. Once that's complete these messages will start to show up in your inbox.

  Thanks,

  George

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  Solved My photos don't sync to booking.com
  

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  Hi @Caroline-Benzel - for Booking.com, unlike our other channel management integrations, our current offering will only sync rates and availability. All other elements of the listing (e.g. photos, descriptions, fees, etc.) will need to be managed directly in your Booking.com account.

  The ability to manage a more complete set of elements on a Booking.com listing is something we will be working on, and we will make an announcement once that improvement is complete.

  Thanks,
  Markus

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  Solved How do I log in to my homeaway account
  

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  Hi @Caroline-Benzel - when you set up a listing on HomeAway/VRBO through MyVR using the MyVR for Owner's app (the only option if you have fewer the 5 listings), you will not have a login to the HomeAway dashboard. Rather, everything will be managed via your MyVR account. So the inquiries you are referencing should be present in your MyVR account, but will not be viewable directly at HomeAway.

  Thanks!
  Markus

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  Responding to HomeAway/VRBO Reviews
  

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  Hey Matthew,

  The current process to respond to a guest review using the HomeAway for Owners offering is to open a support ticket from your MyVR account with the following information:

  Name of the HomeAway listing Title of the guest review you're responding to Content of the review you'd like to post

  Feel free to include multiple responses in one ticket. Some folks like to wait for a few reviews, then respond to a group of reviews all at once.

  Thanks!

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  Solved Trying to Add New Property to Channel, but Property is not listed. Help!
  

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  @Danny-Eiden Hi Danny, CJ Avila said there was an internal problem causing my listing to not show up even though it's active. He's since manually moved it over and they are working on taking care of this internal problem. Thank you again

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  Solved Channel Issues with AirBnB
  

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  @CJ-Avilla Thank you CJ for your help.

• C

  Solved The check out date in MyVr shows unavailable in Airbnb and Flipkey even if its still bookable
  

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  Hi Chris,

  You can edit your export's settings to subtract a day from the end of the exported events to correct for this.

  Cheers,
  Danny

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  Solved Activating Instant Confirmation (VRBO/HomeAway channel)
  

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  Hi Carole,

  What MyVR calls "Instant Booking" is the same as what VRBO calls "Instant Confirmation". Instant booking is controlled by the Booking Policy on each property. You can edit your booking policies' instant booking settings by navigating to Setup > Booking & Payments > Booking Policies > Online Booking Defaults.

  To enable VRBO's Instant Confirmation and get the next to your listing, you need to enable Instant Booking on all of your properties that are integrated with VRBO. Then, you need to contact pm-support@homeaway.com and ask them to enable Instant Confirmation on your properties.

  Cheers,
  Danny

• K

  Solved AirBnB: Basic Calendar Syncing vs. Full Integration
  

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  Hey @Kacee-Jackson ,

  You really only need one or the other but not both. The full integration is far superior in many ways, the biggest being the time between when changes are made to availability and when they are synced. For the iCalendar syncing, delays range from 1 hour to 3 hours depending on the channel provider. The full integration is always much faster which decreases your chances of getting a double booking.

  We ask that you import your calendars initially, using the basic iCal, to ensure that the availability is correct in MyVR prior to syncing. After the initial setup of the channel management listing sync, you can pause or disable the syncing on the calendars.

  This is true for all channels. Airbnb, Booking.com, HomeAway / VRBO and FlipKey.

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  Syncing Calendars assistance requested
  

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  Hi @John-Klein - a few thoughts here:

  If you find warnings in your account for calendar syncing, there are steps you can take to fix the syncing issues. If you'd rather a member of the MyVR team gets involved, we do have a service offering to audit your calendar syncing.
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  Solved Can't Find Property on Homeaway/VRBO
  

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  Hi @Chad-Service - a few follow-ups:

  As mentioned, if you are having trouble with this for a specific property, please report an issue to us and we can look to see if there is a problem. The tips above were meant to handle a general scenario of finding your property in HomeAway search results. HomeAway has a support article for this. Please note that, along with any dates you have entered, if you enter a number of guests, that will also need to match up with the max number of guests the property allows.

  Thanks!

• C

  Solved How do I set up MyVR to connect with a brand new HomeAway listing I had already purchased?
  

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  @CJ-Avilla That is fantastic. Thank you!

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  Solved Change company name for VRBO/HomeAway synced props?
  

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  Just following up to share what I learned:
  It's editable by going into the HomeAway/VRBO account dashboard and under >>Account, then >>Personal Details then >>> Contact Information
  It's pulled from Company Name and Display Name.

  Note it takes about 24 hours to update once you change it.

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  Solved Deleted Airbnb import, what to do with reservation?
  

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  HI @Danny Thanks ! I had actually expected that, I just didn't expect that it would leave the reservation listed as a reservation. The toggle worked.

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  Homeaway/VRBO Login
  

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  @Chad-Service - disclaimer: this is my understanding, but tech support may tell me this is no longer the case if something has changed.

  It's my understanding that if you are not on a property manager account with your own access (5 properties or more), then it's my understanding that you will not have that option. The account is owned by MyVR and not held under a separate login where you could have access. I believe that's how their able to integrate your listings without requiring you to have 5 or more properties.

  I would suggest a support request directly to MyVR for them to get this information you need, and ask them in that request for the best way to proceed. You'll probably get a faster response that way.

  Jenny

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  Solved Can I sync my calendar with Booking.com? And why are there redundant channels (HomeAway v VRBO) available for syncing?
  

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  Hi @Rasmus - I'll chime as well to let you know that Booking.com (and any syncing) can be set up by choosing the "iCal" calendar type (screenshot below).

  In general, all the channels you see represented are doing the same thing in MyVR:

  Import: an outside system (e.g. your Airbnb account) produces an iCal link that you can set in MyVR so that we can pull in the outside calendar's events Export: MyVR produces an iCal link that you can set in an outside system (e.g. your Airbnb account) so that they can pull in the MyVR calendar's events

  What can get tricky is that not all outside systems treat iCal the same way - sometimes start and end dates can be off. The reason we have pre-defined connections (e.g. HomeAway, VRBO, Airbnb) is that we then know ahead of time if we need to adjust start/end dates, ensuring accuracy in the syncing. You can also change these settings yourself for any calendar sync.

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  Solved Simultaneous Bookings
  

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  Hi Jenny,

  If I put a hold on a quote, but an instant booking is requested at the same time, I'm wondering what the priority will be when the booking request hits MyVR.

  This is Channel dependent. Some channels ask us to record a booking. For these channels, such as HomeAway and Airbnb, MyVR can respond that the property is unavailable if we notice a hold on a quote. Other channels, such as Booking.com, tell us to record a booking. In this case, MyVR responds by creating the booking and warning you in the reservation detail page that the reservation overlaps with a blocking calendar event.

  When a calendar change is made, is the update pushing to all listing sites, or does it wait until the next scheduled update?

  We do both. We attempt to push out updates as soon as they happen, and we also do periodic updates to ensure that nothing falls through the cracks. This includes updates to listing data as well as availability data. The frequency and speed of syncing, however, are channel specific. It is possible to have a booking that doesn't immediately update on TripAdvisor, for example.

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  Solved Should my integrated VRBO/HomeAway dashboard calendar be updating?
  

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  @CJ-Avilla Thanks - in answer to your question the August 7 - 12 dates are an actual booking, it is supposed to block the calendar.

• K

  Solved Transfering listing from Homeaway to MyVr
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  Hey Karol,

  We've been making some changes in the new listing flow and it looks like the transfer path for Owners on the Flexible plan is not ideal. I'll write you privately about getting the transfer processed and we'll work on a better onboarding experience for transferring listings.

  -- CJ