Channels

• J

  Adjusting Channel Rates
  

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  @Jill-Evarts tagging you in this thread for reference on your original question!
• J

  Channel Management TA
  

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• C

  Booking.com and accepting payments
  

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  @Caroline-Benzel what do your booking policies look like? Since Booking.com is an instant booking channel, they will pursue funds on the schedule that you set. Can you clarify that part?
• J

  This topic is deleted!
  

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• A

  Airbnb weekly and monthly rate discounts
  

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• R

  Solved Any suggestions on how to get customers to write reviews?
  

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  @jenny-oest said in Any suggestions on how to get customers to write reviews?: Dear James, We were so pleased to have you as our guest, and are looking forward to your return! Returning guests are our favorites! Now, I have a HUGE FAVOR to ask of you As you know, 5-star reviews on HomeAway are important to guests that are considering our property for their own vacation. They can make or break a vacation rental business such as ours. I suspect you read the reviews on our listing before you chose our site. Would you mind sharing your kind comments with a 5-star review on our HomeAway/VRBO listing? Prospective guests love to read about your favorite activities or amenities, your easy of booking or customer service, and perhaps your recommendations for their trip as well! A few things guests like to know: Was the property as advertised? Did it appear just like the photos? Was the booking process easy? Was the unit clean upon arrival? Were all your questions answered or problems (if any) handled quickly and to your satisfaction? Was check-out easy? Did you enjoy any specific amenities, restaurants, or activities during your stay that you recommend to others? Did we exceed your expectations? Would you return / do business with this owner again? This review will help us to increase the number of great guests like you who may stay with us in the future, by keeping us at the top of the list of properties with 5 star reviews! We hope to have you stay with us again and since you enjoyed your stay, we also hope that you will tell all of your friends! To post your review, just click HERE [<-- hyperlink directly to the listing review page]. If you have any difficulties, just give me a call! Thanks again! Jenny (614) 439-7691 P.S. We hope that you will feel confident giving us a 5-star review! We are working VERY hard to keep our ratings at the top! Thank you Jenny and Jess for the GREAT suggestions!!!
• D

  Deactivating a listing
  

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  If you to the property overview, and click on the Actions drop down menu, there is an option to Deactivate. Are you able to see that menu? If so, when you get to this point on the drop down menu, and you select it, what happens?
• A

  Solved Possible to add fees to VRBO reservations after-the-fact?
  

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  @carole - yes - I don't think any reservation changes are communicated back to the HomeAway/VRBO group.
• B

  VRBO Reviews
  

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  @jenny-oest said in VRBO Reviews: https://www.vrbo.com/reviews/write/XXXXXXX Wonderful! It works. Thank you!!
• J

  Channel Management
  

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  Hi Jill, The 1.49% fee is the MyVR channel management fee. The fee supports direct integration with the channel. You pay a 1.49% fee per booking on the net host payout for those reservations accepted through your MyVR-managed Booking.com listings. This is invoiced at the end of each month. You can view invoices from Settings > Billing > Invoices. The Stripe fee is for merchant processing. You can view your Stripe merchant processing rates in Setup > Booking & Payments > Merchant Accounts > click the account name > Accepted Cards & Rates. Best Regards, Anne Kohn
• J

  Dogs & FlipKey
  

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  Hey Jenny, The best way to set up a Pet Fee in MyVR to sync with FlipKey is on a Flat Rate Per Stay Basis. This table from our FlipKey Rates article is useful to visualize how the channel accepts special fees like a pet fee or an "other" fee. If you include a Pet Fee on a Flat Rate Per Night basis it will be combined into the Rental Rate total rather than broken out as a line item. I hope this helps! -Anne
• B

  Minimum age
  

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  @amber-d Got it! Thank you!
• R

  MyVR issue validating HomeAway listing
  

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  Good morning Ryan, Thanks for reaching out! It looks like your HomeAway listing was purchased yesterday. I'll be happy to help you activate this listing with HomeAway and request reviews transferred if needed. Please keep an eye out for a direct message from me shortly. -Anne
• 

  VRBO Listings + Access
  

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  Hi Olivia, HomeAway has a hard and fast 5 property minimum to list on the channel. MyVR offers owners with fewer than 5 properties distribution on the channel by listing through the MyVR HomeAway account. Owners distributed under this setup do not have access to their own dashboard, as it is a universal account. When you transfer the listing to the universal account, MyVR issues a ticket to HomeAway/VRBO to transfer any associated reviews and cancel the old listing. A new listing ID is generated. I can't quite tell from the property photos or location map, but if those links are a duplicate of the same property we can open a ticket on your behalf. I am not seeing either of those links associated with properties in your MyVR HomeAway for Owners app. (Grey link under the property name.) I will send you a direct message as well so Support can assist further. Thank you, Anne
• C

  Unsolved Homeaway pricing updates?
  

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• 

  Product Update: Booking.com Property Sync'ing
  

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• A

  How to handle TripAdvisor reservation requests
  

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  @Ann-Karako Jenny is correct, you will want to accept the booking on TripAdvisor's dashboard.
• M

  Solved Air BnB experience
  

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  Hey Folks, Just wanted to jump back in here on this old thread. We now allow you to set Instant Book Guest Restrictions from the Airbnb app in your MyVR account. With regard to limited or everything sync, you can control those settings from Airbnb which allow you to manage content directly on Airbnb (limited). Or control your content from MyVR (everything). Note: Airbnb Plus only allows limited sync as Airbnb manages and confirms content for Airbnb Plus. -- CJ
• C

  Solved How to shut down my listing on booking.com
  

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  Hey Caroline, This page provides full instructions for removing listings from Booking.com, and uninstalling the application. For good measure you could certainly check-in with Booking.com, but those instructions will ensure things are removed. Let me know if you have follow-up questions! -Anne
• A

  Solved Airbnb email address
  

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  @anne-kohn That is good news, thanks so much! (We had already changed it and then got scared, lol!)