Channels

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  If I Uninstall the Price Labs App, will my previous Custom Rates be restored?
  

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  Unsolved Air BnB experience
  

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  @jason-jarrett said in Air BnB experience: I read this posting as we currently are utilizing the MyVR AirBnB application. I am finding the MyVR channel management with AirBnB to be extremely limiting. Most AirBnb listing details can not be edited on the AirBnB hosting page...Guest Requirements for example. Jason - your bring up some great questions. I have a few answers, and a few points of needed clarity from you. Guest Requirements - this was just added to Airbnb's API documentation and we're working on rolling out in MyVR. We'll send out a product update when it goes live. I'm assuming this is where you wanted to expand beyond the "Standard Requirements" so please let me know if you meant otherwise. Instant Booking - we definitely hear you on this, however, Instant Booking is required for any channel management partners of Airbnb. We're also seeing the industry moving that way in general. This is part of why the Guest Requirements criteria was created as it should ideally give a little more comfort to PMs on who they're renting to. Regarding the Partial/Limited Sync are you referring to the Partial channel integration or to iCal? Looking forward to your response.
• J

  Channel Management
  

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• R

  Getting a review posted on Homeaway
  

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  @jenny-oest And thank you Jenny!
• C

  Solved Booking.com commission rates....did they go up?
  

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  @Caroline-Benzel - I'm copying some information from an older thread that answers this question: On the commission, Booking.com likes us to refer users to them so they can answer this question. They prefer we say something like "starts at 15% and visit https://join.booking.com/ for more info". See the Booking.com Rates and Fees post for other thoughts around this.
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  Solved Trip Advisor Damages
  

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  @jenny-oest yes - I'll take this offline with you so we can keep tabs via email.
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  Solved Discount Rates through Homeaway/VRBO
  

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  @jim-knape - BUT if you are wiling to offer that discount to everyone that is booking on HomeAway, I would just update your pricing accordingly.
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  License / Registration numbers on VRBO/HomeAway
  

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  @carole - one more night to test it then Glad it's working!
• R

  Solved Homeaway Reservation declined
  

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  @jenny-oest Thank you so very much Jenny. This was super helpful. Learning the ropes slowly!
• A

  Solved How to stop using Booking.com?
  

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  Hi Ann, You can stop accepting reservations with booking.com by removing the listings. You can learn more here: https://help.myvr.com/hc/en-us/articles/360013209112.
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  HomeAway/VRBO Guest Ratings
  

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  @jenny-oest - thank you. On Airbnb we review most guests good and bad. During the summer we have had some really awful guests and we are trying to weed them out. Too much disruption, damage and time spent sorting out during stay and post departure. At least with Airbnb the platform is more transparent. Thanks for your input. Rikke
• D

  Returning Deposits through Homeaway integrated listing
  

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  Hi @dave-both, Thank you for reaching out. For bookings through HomeAway, you will need to manually push the refunds back to renters.
• S

  Flip Key Error- Health Check
  

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  @sam-stone I ran into this issue when I added Flip Key. I had to change my fees so that they already included the tax, and then make them not taxable. that will solve the problem for you. Example: Cleaning is $100+tax (12%) Change it to $112 -- Jenny
• B

  How do I cancel a renewal subscription with a channel like Flip Key?
  

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  Hi @blane-kingsmore, Thank you for reaching out. To avoid a renewal you just need to cancel the FlipKey listing. You can do that by going to Channels > Full Integration > FlipKey for Owners > then click on the property and use the Listing Actions dropdown menu to cancel the listing. Let us know if you have any questions about this.
• A

  Airbnb and pets
  

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  Hi @ann-karako Thanks for reaching out about this. There currently is no way to tell when an Airbnb guest is bringing a pet. The best thing to do for now would be to ask guests whether they intend on bringing a pet. Unfortunately Airbnb does not support pet fees at this time. Airbnb provides the following article about allowing pets: https://www.airbnb.com/help/article/1869/what-is-an-assistance-animal
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  Solved Airbnb Local Taxes
  

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  I believe I figured it out. I entered the state tax and Gatlinburg Accommodation Tax as separate fees under MyVR "Property" edit "Rental Fees." I left the state tax as a "tax" under Fee Type. I entered the Gatlinburg Accommodation Tax as "Other" under Fee Type. On the MyVR Airbnb integrated channel, I set "Include Taxes" to "No". The Gatlinburg Accommodation Tax is Supported and Synced as an "Other" Fee. . If Airbnb decides to collect the Gatlinburg Accommodation Tax, I'll change the "Fee Type" back to tax. By taking these steps, Airbnb guests are not overcharged with double taxes. And, it doesn't affect inquiries or bookings from other listing sites.
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  Solved Homeaway/VRBO Price quotes
  

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  @wendy-gold - I work around that another way by just saying "The best available total for your stay is attached." or "The best available total for your stay is $X.XX (MY PRICE). This does not include any service fees added by the listing site you are using for your search. " I found with so many properties, I can't log into VRBO dashboard for every quote to see what the service fee will be. - Jenny
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  This topic is deleted!
  

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  Solved Homeaway/VRBO Cancellations
  

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  Hi @Chad-Service, Those are great questions! You can choose the HomeAway cancellation/refund policy in the booking policy editor under the the "Channel Overrides" section. If you do not specify a HomeAway refund policy then your HomeAway listings will default to a "No Refunds" policy. Any refunds due to a HomeAway guest after a cancellation must be issued manually from your MyVR account. Best, Jesse
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  Solved Homeaway / VRBO Response Messages
  

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  Hi @michelle-clark, HomeAway will recognize the response time, Chad is correct. When you respond, your response is "forwarded" to HomeAway.