Channels

• C

  Unsolved Going from Full integration to Calendar only
  

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  Hi Caroline, If a listing is canceled on the MyVR Airbnb app, owners will still have access to the listing in the Airbnb dashboard as long as it has bookings. Learn more here, https://help.myvr.com/hc/en-us/articles/360013710891-Removing-listings-from-Airbnb. If the listing is added back in MyVR, it will connect to the same Airbnb listing. If an owner cancels a listing in MyVR on the "HomeAway for Owners" app, users will not have access to the listing on the dashboard. If the listing is added back through MyVR, it will connect to the same listing. For additional questions about taking down a listing, please reach out to MyVR support. Best, Lindsay
• R

  Booking.com: Update your Extranet settings to comply with consumer law
  

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  I received the same message from Booking. @Jess-Milligan do you have any advice on this issue? I can forward you the email if needed
• J

  Solved Just sharing - AirBnb allowing us to Collect TOT through MyVR!
  

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• B

  Solved VRBO Review Link
  

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  Bummer Thanks for letting me know, Jenny. Jennifer
• L

  Airbnb Guest Requirements/Restrictions
  

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  Hey @Leona-Martinez - you can do this by applying Airbnb's available Guest Requirements in MyVR by heading to the Airbnb App > Channel Settings > Additional Settings The settings here will apply to all listings on Airbnb.
• D

  existing airbnb listings don't integrate with Owners App?!
  

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  Hi @Danielle-Dirks - it sounds like something incorrect may have happened in the mapping process. I'm outlining the correct steps below. I recommend going through these steps again to properly map your listings ASAP. We will want to remove your duplicate listings as well - the support team can assist you with that. Here are the steps to properly map MyVR listings to existing listings in Airbnb (from the MyVR help center). 11A. Existing Listing (the property is already on Airbnb) If you imported your property data from Airbnb into MyVR, you will want to map the MyVR listing with the existing Airbnb listing. In the https://www.airbnb.com/rooms/sync page, you'll see the MyVR account listings in the left-hand column and the Airbnb available listings in the second column (refer to the screenshot below for an example). 11B. Airbnb Listing: Match each MyVR listing from the first column, to the correct Airbnb existing listing in the second column. Click the drop-down menu and scroll down or search for the existing Airbnb listing. 11C. Sync Settings: You'll want to select Everything sync. There are rare circumstances you would want to use Limited Sync (usually only if a listing is an Airbnb PLUS listing) See Airbnb's article on Limited Sync for more details. 11D. Then Publish the listing.
• J

  Take a property off of channel management
  

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  Hi @Jill-Evarts, you'll find the steps to disconnect from TripAdvisor below. I'm also including some links to previously answered questions of yours around adjusting your property's pricing specifically for TripAdvisor. Here's where we discussed how to change nightly rates for a single channel. In this case, you can apply a percentage decrease to make your pricing more competitive. Here are the details on how to disconnect: Contact TripAdviros/Flipkey support Email them at pmsupport@tripadvisor.com or call them at 1-877-354-7539 to tell them to disconnect your channel management software (MyVR) from your account. Once they have removed MyVR’s access to your listings In MyVR, go to Apps > Installed > HomeAway > Uninstall App
• C

  Booking.com and accepting payments
  

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  No problem @Caroline-Benzel. Here's more context: You're able to take payments through MyVR or through Booking[dot]com. The exception to this is if you only have one property - then you're required to process payments through Booking, which is technically called "Payments By Booking.com" How do you tell if you're processing payments through Booking.com? You can determine if you are on Payments by Booking.com from the Extranet. Log into your Booking.com account(s), select a property, click Property > then Policies > then Guest Payment Options. This will show whether or not you're using Payments By Booking.com How do you Change your Policies? According to their help center article on changing deposits or pre-payment information, you can do this in Cancellation and prepayment policies in the Policies section of each property. Here are recommendations on what to change your payment policies to to prevent no payment for no shows. If you're unable to make a change there, it's advised to contact Booking.com support through the Inbox section of your property and ask for assistance. If you're not using Payments by Booking.com, and payments are processed through MyVR: MyVR will default to what payment schedule is set up in your booking policy.
• J

  Adjusting Channel Rates
  

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  @Jill-Evarts tagging you in this thread for reference on your original question!
• J

  This topic is deleted!
  

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• A

  Airbnb weekly and monthly rate discounts
  

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• R

  Solved Any suggestions on how to get customers to write reviews?
  

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  @jenny-oest said in Any suggestions on how to get customers to write reviews?: Dear James, We were so pleased to have you as our guest, and are looking forward to your return! Returning guests are our favorites! Now, I have a HUGE FAVOR to ask of you As you know, 5-star reviews on HomeAway are important to guests that are considering our property for their own vacation. They can make or break a vacation rental business such as ours. I suspect you read the reviews on our listing before you chose our site. Would you mind sharing your kind comments with a 5-star review on our HomeAway/VRBO listing? Prospective guests love to read about your favorite activities or amenities, your easy of booking or customer service, and perhaps your recommendations for their trip as well! A few things guests like to know: Was the property as advertised? Did it appear just like the photos? Was the booking process easy? Was the unit clean upon arrival? Were all your questions answered or problems (if any) handled quickly and to your satisfaction? Was check-out easy? Did you enjoy any specific amenities, restaurants, or activities during your stay that you recommend to others? Did we exceed your expectations? Would you return / do business with this owner again? This review will help us to increase the number of great guests like you who may stay with us in the future, by keeping us at the top of the list of properties with 5 star reviews! We hope to have you stay with us again and since you enjoyed your stay, we also hope that you will tell all of your friends! To post your review, just click HERE [<-- hyperlink directly to the listing review page]. If you have any difficulties, just give me a call! Thanks again! Jenny (614) 439-7691 P.S. We hope that you will feel confident giving us a 5-star review! We are working VERY hard to keep our ratings at the top! Thank you Jenny and Jess for the GREAT suggestions!!!
• D

  Deactivating a listing
  

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  If you to the property overview, and click on the Actions drop down menu, there is an option to Deactivate. Are you able to see that menu? If so, when you get to this point on the drop down menu, and you select it, what happens?
• A

  Solved Possible to add fees to VRBO reservations after-the-fact?
  

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  @carole - yes - I don't think any reservation changes are communicated back to the HomeAway/VRBO group.
• B

  VRBO Reviews
  

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  @jenny-oest said in VRBO Reviews: https://www.vrbo.com/reviews/write/XXXXXXX Wonderful! It works. Thank you!!
• J

  Channel Management
  

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  Hi Jill, The 1.49% fee is the MyVR channel management fee. The fee supports direct integration with the channel. You pay a 1.49% fee per booking on the net host payout for those reservations accepted through your MyVR-managed Booking.com listings. This is invoiced at the end of each month. You can view invoices from Settings > Billing > Invoices. The Stripe fee is for merchant processing. You can view your Stripe merchant processing rates in Setup > Booking & Payments > Merchant Accounts > click the account name > Accepted Cards & Rates. Best Regards, Anne Kohn
• J

  Dogs & FlipKey
  

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  Hey Jenny, The best way to set up a Pet Fee in MyVR to sync with FlipKey is on a Flat Rate Per Stay Basis. This table from our FlipKey Rates article is useful to visualize how the channel accepts special fees like a pet fee or an "other" fee. If you include a Pet Fee on a Flat Rate Per Night basis it will be combined into the Rental Rate total rather than broken out as a line item. I hope this helps! -Anne
• B

  Minimum age
  

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  @amber-d Got it! Thank you!
• R

  MyVR issue validating HomeAway listing
  

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  Good morning Ryan, Thanks for reaching out! It looks like your HomeAway listing was purchased yesterday. I'll be happy to help you activate this listing with HomeAway and request reviews transferred if needed. Please keep an eye out for a direct message from me shortly. -Anne
• 

  VRBO Listings + Access
  

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  Hi Olivia, HomeAway has a hard and fast 5 property minimum to list on the channel. MyVR offers owners with fewer than 5 properties distribution on the channel by listing through the MyVR HomeAway account. Owners distributed under this setup do not have access to their own dashboard, as it is a universal account. When you transfer the listing to the universal account, MyVR issues a ticket to HomeAway/VRBO to transfer any associated reviews and cancel the old listing. A new listing ID is generated. I can't quite tell from the property photos or location map, but if those links are a duplicate of the same property we can open a ticket on your behalf. I am not seeing either of those links associated with properties in your MyVR HomeAway for Owners app. (Grey link under the property name.) I will send you a direct message as well so Support can assist further. Thank you, Anne