Channels

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  Trigger Pet Fee in VRBO
  

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  @mike-swinford mine does seem to be working. I have a REQUIRED fee set up and under TYPE I selected Pet Fee. Then when the guest checks the pet box, it will require that fee. If no pet, no fee. It may be that you're marking it as optional?
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  Trip Advisor Integration
  

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  How to cancel your annual "HomeAway Listing" subscription
  

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  @kevin-poglitsch awesome, thank you so much for making that update. I found it strange I could not do that on my end, but glad you were able to resolve it. Cheers, Kirk
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  Listings on vrbo
  

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  @chelsea-hall - use the format www.vrbo.com/xxxxxha where the xxxxx represents your HomeAway Listing number. You can also type your HomeAway number followed by ha in the VRBO search bar.
• A

  Airbnb weekly and monthly rate discounts
  

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  @alan-forster Great question. Based upon the number of views, apparently 320+ other people wanted to know the answer. I was looking for an answer as well, found it in an old email from MyVR support. You have to go into your AirBnb App in MyVR, Click on "Settings", then "Rates & Fees" The weekly and monthly discounts must be built out for each property .
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  Responding to HomeAway/VRBO Reviews
  

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  @Amanda-King Yes, that's exactly right and still valid!
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  Airbnb Accessibility Features
  

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  Withholding Security Deposit Airbnb
  

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  Hi @Sarah-Plitt, Thanks for reaching out on the MyVR community - sorry to hear about the flood. For Airbnb, you would want to open up a claim on the Airbnb Resolution Center within 14 days of the guest's checkout. A step-by-step guide on the process for submitting a claim can be found on their website here: Regards, Kevin
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  Airbnb iCal export changes
  

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  Hey Mary, Thanks for the question! There are some upcoming changes to Airbnb's iCal exports, but for the most part, they will have minimal impact to MyVR customers. I'll start by highlighting this change does not affect customers using our full, direct integration with Airbnb. The upcoming change only impacts customers importing Airbnb iCal calendars. For those customers on MyVR who are importing from Airbnb using iCal, the impacts of the change will be minimal. We will continue to import calendar events as we currently do, distinguishing between reservations and non-reservation events. Your availability in MyVR will be kept in sync with the data in your Airbnb account. Unfortunately, since Airbnb will no longer be providing the renter's name in the iCal feed, we will no longer be able to add the renter's name to the calendar event. Instead, they will appear as generic, nameless reservation calendar events from Airbnb. If we've already imported the calendar event and have the name stored, we'll continue to display the guest name for those calendar events. Additionally, Airbnb is planning to stop providing historical reservations via the iCal integration, so any historical events that haven't already been imported will not make their way to your MyVR account. If there are customers worried about the impact of these changes, I would highly recommend considering an upgrade to a direct integration. Our direct integration is a full-featured connection to Airbnb that allows you to populate your listing content (description, photos, rates, fees, etc) from your property information in MyVR, as well as receive and manage bookings and inquiries from your centralized MyVR dashboard. We provide full access to all the features and functionality you have in your Airbnb account directly from your centralized MyVR dashboard. And in this particular case, you would be able to import the full set of reservation data into your account, including renter contact information and historical reservations. Cheers, Mike
• R

  Booking.com: Update your Extranet settings to comply with consumer law
  

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  @jess-milligan Thank you so much!!!
• C

  Solved Going from Full integration to Calendar only
  

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  Hi Caroline, If a listing is canceled on the MyVR Airbnb app, owners will still have access to the listing in the Airbnb dashboard as long as it has bookings. Learn more here, https://help.myvr.com/hc/en-us/articles/360013710891-Removing-listings-from-Airbnb. If the listing is added back in MyVR, it will connect to the same Airbnb listing. If an owner cancels a listing in MyVR on the "HomeAway for Owners" app, users will not have access to the listing on the dashboard. If the listing is added back through MyVR, it will connect to the same listing. For additional questions about taking down a listing, please reach out to MyVR support. Best, Lindsay
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  Solved Just sharing - AirBnb allowing us to Collect TOT through MyVR!
  

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  Solved VRBO Review Link
  

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  Bummer Thanks for letting me know, Jenny. Jennifer
• L

  Airbnb Guest Requirements/Restrictions
  

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  Hey @Leona-Martinez - you can do this by applying Airbnb's available Guest Requirements in MyVR by heading to the Airbnb App > Channel Settings > Additional Settings The settings here will apply to all listings on Airbnb.
• D

  existing airbnb listings don't integrate with Owners App?!
  

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  Hi @Danielle-Dirks - it sounds like something incorrect may have happened in the mapping process. I'm outlining the correct steps below. I recommend going through these steps again to properly map your listings ASAP. We will want to remove your duplicate listings as well - the support team can assist you with that. Here are the steps to properly map MyVR listings to existing listings in Airbnb (from the MyVR help center). 11A. Existing Listing (the property is already on Airbnb) If you imported your property data from Airbnb into MyVR, you will want to map the MyVR listing with the existing Airbnb listing. In the https://www.airbnb.com/rooms/sync page, you'll see the MyVR account listings in the left-hand column and the Airbnb available listings in the second column (refer to the screenshot below for an example). 11B. Airbnb Listing: Match each MyVR listing from the first column, to the correct Airbnb existing listing in the second column. Click the drop-down menu and scroll down or search for the existing Airbnb listing. 11C. Sync Settings: You'll want to select Everything sync. There are rare circumstances you would want to use Limited Sync (usually only if a listing is an Airbnb PLUS listing) See Airbnb's article on Limited Sync for more details. 11D. Then Publish the listing.
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  Take a property off of channel management
  

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  Hi @Jill-Evarts, you'll find the steps to disconnect from TripAdvisor below. I'm also including some links to previously answered questions of yours around adjusting your property's pricing specifically for TripAdvisor. Here's where we discussed how to change nightly rates for a single channel. In this case, you can apply a percentage decrease to make your pricing more competitive. Here are the details on how to disconnect: Contact TripAdviros/Flipkey support Email them at pmsupport@tripadvisor.com or call them at 1-877-354-7539 to tell them to disconnect your channel management software (MyVR) from your account. Once they have removed MyVR’s access to your listings In MyVR, go to Apps > Installed > HomeAway > Uninstall App
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  Booking.com and accepting payments
  

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  No problem @Caroline-Benzel. Here's more context: You're able to take payments through MyVR or through Booking[dot]com. The exception to this is if you only have one property - then you're required to process payments through Booking, which is technically called "Payments By Booking.com" How do you tell if you're processing payments through Booking.com? You can determine if you are on Payments by Booking.com from the Extranet. Log into your Booking.com account(s), select a property, click Property > then Policies > then Guest Payment Options. This will show whether or not you're using Payments By Booking.com How do you Change your Policies? According to their help center article on changing deposits or pre-payment information, you can do this in Cancellation and prepayment policies in the Policies section of each property. Here are recommendations on what to change your payment policies to to prevent no payment for no shows. If you're unable to make a change there, it's advised to contact Booking.com support through the Inbox section of your property and ask for assistance. If you're not using Payments by Booking.com, and payments are processed through MyVR: MyVR will default to what payment schedule is set up in your booking policy.
• J

  Adjusting Channel Rates
  

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  @Jill-Evarts tagging you in this thread for reference on your original question!
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  This topic is deleted!
  

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  Solved Any suggestions on how to get customers to write reviews?
  

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  @jenny-oest said in Any suggestions on how to get customers to write reviews?: Dear James, We were so pleased to have you as our guest, and are looking forward to your return! Returning guests are our favorites! Now, I have a HUGE FAVOR to ask of you As you know, 5-star reviews on HomeAway are important to guests that are considering our property for their own vacation. They can make or break a vacation rental business such as ours. I suspect you read the reviews on our listing before you chose our site. Would you mind sharing your kind comments with a 5-star review on our HomeAway/VRBO listing? Prospective guests love to read about your favorite activities or amenities, your easy of booking or customer service, and perhaps your recommendations for their trip as well! A few things guests like to know: Was the property as advertised? Did it appear just like the photos? Was the booking process easy? Was the unit clean upon arrival? Were all your questions answered or problems (if any) handled quickly and to your satisfaction? Was check-out easy? Did you enjoy any specific amenities, restaurants, or activities during your stay that you recommend to others? Did we exceed your expectations? Would you return / do business with this owner again? This review will help us to increase the number of great guests like you who may stay with us in the future, by keeping us at the top of the list of properties with 5 star reviews! We hope to have you stay with us again and since you enjoyed your stay, we also hope that you will tell all of your friends! To post your review, just click HERE [<-- hyperlink directly to the listing review page]. If you have any difficulties, just give me a call! Thanks again! Jenny (614) 439-7691 P.S. We hope that you will feel confident giving us a 5-star review! We are working VERY hard to keep our ratings at the top! Thank you Jenny and Jess for the GREAT suggestions!!!