Channels

• A

  Unsolved How to stop using Booking.com?
  

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  Hi Ann, You can stop accepting reservations with booking.com by removing the listings. You can learn more here: https://help.myvr.com/hc/en-us/articles/360013209112.
• R

  Unsolved Homeaway Reservation declined
  

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  My other suggestion would be to investigate why it was declined?
• 

  HomeAway/VRBO Guest Ratings
  

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  @jenny-oest - thank you. On Airbnb we review most guests good and bad. During the summer we have had some really awful guests and we are trying to weed them out. Too much disruption, damage and time spent sorting out during stay and post departure. At least with Airbnb the platform is more transparent. Thanks for your input. Rikke
• D

  Returning Deposits through Homeaway integrated listing
  

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  Hi @dave-both, Thank you for reaching out. For bookings through HomeAway, you will need to manually push the refunds back to renters.
• S

  Flip Key Error- Health Check
  

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  @sam-stone I ran into this issue when I added Flip Key. I had to change my fees so that they already included the tax, and then make them not taxable. that will solve the problem for you. Example: Cleaning is $100+tax (12%) Change it to $112 -- Jenny
• B

  How do I cancel a renewal subscription with a channel like Flip Key?
  

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  Hi @blane-kingsmore, Thank you for reaching out. To avoid a renewal you just need to cancel the FlipKey listing. You can do that by going to Channels > Full Integration > FlipKey for Owners > then click on the property and use the Listing Actions dropdown menu to cancel the listing. Let us know if you have any questions about this.
• A

  Airbnb and pets
  

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  Hi @ann-karako Thanks for reaching out about this. There currently is no way to tell when an Airbnb guest is bringing a pet. The best thing to do for now would be to ask guests whether they intend on bringing a pet. Unfortunately Airbnb does not support pet fees at this time. Airbnb provides the following article about allowing pets: https://www.airbnb.com/help/article/1869/what-is-an-assistance-animal
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  Solved Airbnb Local Taxes
  

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  I believe I figured it out. I entered the state tax and Gatlinburg Accommodation Tax as separate fees under MyVR "Property" edit "Rental Fees." I left the state tax as a "tax" under Fee Type. I entered the Gatlinburg Accommodation Tax as "Other" under Fee Type. On the MyVR Airbnb integrated channel, I set "Include Taxes" to "No". The Gatlinburg Accommodation Tax is Supported and Synced as an "Other" Fee. . If Airbnb decides to collect the Gatlinburg Accommodation Tax, I'll change the "Fee Type" back to tax. By taking these steps, Airbnb guests are not overcharged with double taxes. And, it doesn't affect inquiries or bookings from other listing sites.
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  Solved Homeaway/VRBO Price quotes
  

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  @wendy-gold - I work around that another way by just saying "The best available total for your stay is attached." or "The best available total for your stay is $X.XX (MY PRICE). This does not include any service fees added by the listing site you are using for your search. " I found with so many properties, I can't log into VRBO dashboard for every quote to see what the service fee will be. - Jenny
• A

  This topic is deleted!
  

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• 

  Solved Homeaway/VRBO Cancellations
  

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  Hi @Chad-Service, Those are great questions! You can choose the HomeAway cancellation/refund policy in the booking policy editor under the the "Channel Overrides" section. If you do not specify a HomeAway refund policy then your HomeAway listings will default to a "No Refunds" policy. Any refunds due to a HomeAway guest after a cancellation must be issued manually from your MyVR account. Best, Jesse
• M

  Solved Homeaway / VRBO Response Messages
  

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  Hi @michelle-clark, HomeAway will recognize the response time, Chad is correct. When you respond, your response is "forwarded" to HomeAway.
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  Solved Booking.com: Raising rates to cover commissions
  

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  Hi John, Let me know if you were successful with Booking.com adding their fee on top of rental rates.
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  AirBnB integrated but it it doesn't sync the MyVR extra guest fees
  

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  Yea, it looks like several of them were set up as Other; however, several were also set up correctly. I guess I'll wait for my next Airbnb. Bosses will be excited about this as Airbnb has been good to us. Thanks for all your help.
• M

  Solved Airbnb Accept/Decline
  

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  Hi @michelle-clark, Thank you for reaching out. As long as you are using the full Airbnb integration, you can manage the reservation entirely from MyVR. You won't need to go to your Airbnb account to accept/decline.
• 

  Solved Airbnb Pricing very different than mine
  

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  I just wanted to bump this thread and say that Airbnb just released support for per stay fees and we've implemented that new functionality. There are no steps needed on your part to include those per stay fees as they'll get picked up when Airbnb pulls your listing next.
• T

  Solved My location is not updating to homeaway.
  

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  Hi @tom-chesky, Thank you for your inquiry. The address can't be updated on HomeAway however if there is a specific map change that needs to take place, we can request those on your behalf as long as you are using the HomeAway for owners offering. For reference, those users on the HomeAway for property managers offering will need to contact PM support at HomeAway. If you update your rates, the rates will be updated on all channels and the sync frequency is slightly different for each channel. For HomeAway, they are updated nightly. Booking.com and FlipKey are updated real time, and Airbnb is updated hourly.
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  Solved $400 for Homeaway integration?
  

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  Hi @darrell-looney112 , By default HomeAway's listing subscriptions auto renew. If for some reason payment for the listing failed, the listing would become inactive. There are currently no options for using the pay per booking type listings with the HomeAway for owners offering.
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  Solved Anyone else having problem with certain amenities showing on VRBO/Homeaway???
  

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  @danny-eiden It appears that this issue has somehow been resolved and VRBO listing is showing the "Private Pool" tag on my listing. If this was done on MyVR's part...Thank You!!! John
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  Solved Flipkey autoresponder
  

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  Thanks, Danny. Just noticed this answer now. I appreciate the feedback.