Channels

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  Solved Can I use MyVR to manage a pay-per-booking listing on FlipKey/TripAdvisor?
  

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  nevermind I just did it myself and understand that there is no refund.

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  Solved Airbnb Error Code: Bad response from %s
  

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  Hey @Kim-Herrlein,

  Sorry for the delayed response. The answer to your question has been in flux the past couple weeks as we wrap up a project to improve the interface and on-boarding experience for the Airbnb application. From the personal settings in your MyVR account, there is currently a Nickname field. Your Airbnb email address to sign up with would be nickname@inquiry.myvr.com.

  Based on that screenshot, my signup would be cj.avilla@inquiry.myvr.com

  In the near future this is going to change to allow multiple email addresses per account. They will be managed initially from the Airbnb application under "Channel Settings"

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  Solved TripAdvisor Renter Minimum Age
  

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  Thanks Carole, I've added the minimum age to the House Rules for each property.

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  Airbnb calendar sync issues?
  

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  @CJ-Avilla Thanks - I will do that right now.

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  Solved Airbnb inquiries
  

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  @Chad-Service

  Airbnb restricts the amount of information available in messages such that it prevents them from being detected as inquiries so for now they will only show up in the "Other" category.

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  Solved How do I set up MyVR to connect with a brand new HomeAway listing I had already purchased?
  

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  @Clary-Roberts:

  When you transfer a listing to MyVR management it can take a day or two for the change to take affect. A transfer is really a new listing with a different listing number under an account managed by MyVR. After the transfer is complete your old listing is disabled. You can find your new listing URL and number under the HomeAway app, you can click on the URL to view you new listing (see below).

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  Solved Airbnb Locked Reservations
  

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  Just put in a bug report. Thanks

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  MyVR <> VRBO Export
  

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  @Olivia-Inman A heads up that you should be able to adjust the end date without issue now.

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  Solved Altering a airbnb booking
  

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  Hey @Chad-Service,

  Airbnb reservations recorded in MyVR are locked so that the details do not get out of sync with what is on Airbnb. When the stay was changed to a different condo, was that change recorded in Airbnb? https://www.airbnb.com/help/article/50/i-m-a-host--how-do-i-make-a-change-to-a-confirmed-reservation if so, the change should be reflected in MyVR.

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  Calendar syncing
  

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  Hi @Carole,

  Can you tell me the difference between the feeds?

  Those options are all the same*. The different labels are to help you organize your calendar syncs. You can choose whichever one you feel best describes what you are trying to accomplish. You will also have the option to input a custom name for the calendar connection when you select one of those options.

  I tried the Google one, it does not maintain a continious sync - it just syncs once.

  The link we provide goes to a .ics file. This file is periodically updated to be up to date with your calendar in MyVR. It is up to the destination (Microsoft Outlook) to periodically check this file for changes.

  * Note: some Calendar Connection options are different. For example, some calendar connections to specific channels will have special default settings to ensure accurate syncing with that channel.

  Cheers,
  Danny

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  Solved Homeaway listings use different addresses
  

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  Hi @Chad-Service,

  This is not something you can adjust. We simply pass the address that you entered in MyVR to HomeAway. Most likely the issue is on HomeAway's end. They may be incorrectly parsing the address we send them. I've created a support ticket for this issue to start the process of us investigating.

  Looking at one property with this issue, it seems like it might be caused by the difference between the street being referred to as a "Circle" or a "Drive". A "Circle" – what you have entered – exists in Reeds Spring while a "Drive" exists in Branson. I'll be more specific in the support ticket, as I don't want to publish the full address of your property here.

  Best,
  Danny

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  Inserting video into HomeAway/VRBO listing with MyVR???
  

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  Hi @John-Hughes,

  Our integration with HomeAway does not currently support videos, only photos. You can request video support here.

  Best,
  Danny

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  Solved Auto stay Emails to Tripadvisor
  

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  Hi @Chad-Service,

  If these automatic messages are inquiry responders, yes. You can set conditional rules based on the inquiry source.
  

  Cheers,
  Danny

• M

  Solved Can I keep my reviews when moving my VRBO listing to MyVR channel management?
  

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  Hey @Mary-Beth-Ericson

  I'll try to address each of your questions in order. I'm wondering if we should create separate community topics for each as they are all relevant.

  Listing Search Ranking
  The overall effect on HA/VRBO search ranking is hard to measure. The placement in search and the exact search ranking algorithms are not shared with us, the same way that Googles search ranking algorithms are not public. Last year HomeAway moved from a subscription level system where more expensive subscriptions could boost search ranking to a "best match" algorithm. The transition from old to new style listing subscriptions is not complete and there are still some old listings that are finishing out their subscription. As time passes, "Best Match" and listing quality are more and more important for ranking high in search. Here are some resources about "Best Match" and listing quality:

  https://help.homeaway.com/articles/Where-does-my-listing-appear-in-search-results https://www.homeaway.com/info/owner-toolkit/listing-quality https://www.homeaway.com/info/search-results

  HomeAway has stated explicitly that listings are treated equally so there should be no specific penalty for being integrated vs. not. Managing your listing using MyVR can help you with a number of tasks related to "Best Match" including calendar accuracy, response time (using automated and transactional emails), conversion reporting, and acceptance of online bookings. I'll speak to conversion credit/reporting in more depth below.

  Conversion Reporting
  HA/VRBO conversion credit is given for any reservations in MyVR that were booked through HA/VRBO or that the source is set to HA/VRBO. Any inquiry in MyVR that converts to a reservation can have its source set to HA/VRBO, but should really only be those reservations where the lead was initiated at HA/VRBO. For example, if a renter calls the phone number on a HA/VRBO listing and books, the reservation would be entered into MyVR. The source of the new reservation set to HA/VRBO. MyVR will report that conversion back to HA/VRBO earning "offline" booking conversion credit with HA/VRBO.

  As @Jenny-Oest mentioned, MyVR improved conversion credit reporting last year which, at least anecdotally, seems to have improved rankings system wide. The more conversions from your HomeAway listings on- and off-line the more likely a listing is to appear higher in renter searches. Without MyVR management, in order to earn credit for offline bookings, you'll need to enter these "offline" bookings into HomeAway by creating a manual reservation. This is one of the big time savers when using MyVR especially when you're marketing your property across more than two channels.

  Subscription Credit
  HomeAway listings are non refundable. Instead, if you have an existing listing, they can apply credit for the time left on your subscription towards a new listing. For example, if you have 3 months left on a Platinum listing subscription with Global bundle (which may have cost you $1K+), you could apply those 3 months towards a new annual subscription. The new, non level, subscriptions cost $399 through MyVR. The credit forward is 3 months or roughly $99.75 prorated on the new subscription. A new annual subscription would cost roughly $299.25 after applying the 3 month credit from the old subscription. Did you notice that it didn't matter how much the original subscription cost? Time is the only thing that matters on the old subscription.

  Guest Email Access
  HA/VRBO will have access to emails of guests that book or inquire through HA/VRBO, however other inquiries that are not related to HA/VRBO will not be reported to HA/VRBO unless the source is set to HA/VRBO. Candidly, I'm not sure if the email address is used from offline bookings or not. This is a good reason to only set the source to HA/VRBO if a reservation was truly initiated there.

  Trying it out
  We have 2 offerings for HomeAway. HomeAway for Owners (fewer than 5 listings) and HomeAway for Property Managers (5+ listings). It is difficult to move from one offering to another and each is technically implemented very differently. If you're planning on having 5 or more properties listed on HomeAway soon, my recommendation is to wait until you can take advantage of the Property Manager offering. This thread originated as a "can I keep my reviews" question which really only applies to the Owner offering.

  If you think you'll have fewer than 5 listings for a while on HomeAway then I'd recommend getting HomeAway for Owners setup. If you decided that you wanted to go back to calendar-only management it will take some work in both cases, however I suspect it would be easier under the Property Manager offering.

  I hope this helps. This might also trigger some more questions that we're happy to address here.

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  Solved Do bookings taken in my TripAdvisor/FlipKey account show up in MyVR?
  

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  @Chad-Service I'll add that this differs per channel. I wrote a post on where you can find the details of this for each channel.

  Also, I slightly modified the title of this post to make it easier to find for others. Thanks!

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  Solved Airbnb Pricing very different than mine
  

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  Hey @Chad-Service,

  We'll need to take a look at those specific reservations and try to determine if the cleaning fees were syncing when the reservation was submitted. As this is an individual case, I'll reach out individually with an update soon

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  Solved Can we switch to "Pay per Booking" model with the FlipKey channel?
  

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  Got it. Thanks Jonathan.

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  Solved How do I change my FlipKey location?
  

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  got it. thanks!

• R

  Solved Booking.com channel
  

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  Hey @Ralph-Lampelzammer,

  Thanks for reaching out about our new Booking.com channel integration. We're wrapping up our first batch of beta users and will be starting the second batch soon.

  Using the support request generated from your account, I've recorded your interest in participating in future cohorts of users integrating to Booking.com.

  For any other users who may be interested in early access to Booking.com. Please create a support request using the in app "Support" button at the top of the screen and we'll be in touch.

• S

  Solved How do I sync a MyVR calendar to an existing TripAdvisor/FlipKey calendar?
  

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  @Sandy-Parlett For FlipKey/TripAdvisor, they currently only allow you to import calendars into your FlipKey calendar, they do not allow outside calendars like MyVR to pull a calendar in from FlipKey. So:

  [Yes] FlipKey <-- MyVR
  [No] MyVR <-- FlipKey

  Said another way, changes in MyVR can update the FlipKey calendar, changes in FlipKey cannot update the MyVR calendar.

  This is an overview of FlipKey's calendar syncing.

  This is an overview of MyVR calendar syncing.

  You'll want to set up a new Connection in MyVR (of type TripAdvisor/FlipKey), generate an export calendar link, and then enter that link into your FlipKey account.

  (I tweaked the title of your post to make it easier to find by others.)