@joseph-coniker - I spoke with my HomeAway partner rep and they explained to me that when you process the cancellation, you just need to note the reason as “Renter Cancelled”, and that will not count toward your cancellation statistics. 🙂
@kaukuta-saint - We don’t this as a variable choice at the moment, but it would be a great feature request. When you request it, you’ll want to add more specifics too, such as, if the monthly rate applies to 28 nights, then in other months that have more nights, should be rate be pro-rated to higher amount using that 28 night rate?
For example, if a monthly rate of $2,800 kicks in at 28 nights, and they book 31 nights for January, what would you expect to see for the rate? And if they booked 29 nights out of the 31?
Note that the promo codes created in MyVR are only applicable to direct bookings taking place on a MyVR website. A guest wouldn’t be able to take the promo code you created and pop it in Airbnb’s checkout flow, as an example.
To see what the promo code looks like in action on the MyVR checkout flow, take a look at our support article which has screenshots of the section where a promo code would be entered:
Although this cannot currently be done in MyVR, there are some great templates and free resources available online.
You’ll want to check the legal requirements for a lease agreement in the city/county/state where your property is located. From there, you can create/fill a template for your guest(s). See below for some resources I found:
There is currently not a way for the guest to cancel their reservation using the MyVR website or booking page. Please see this help article for instructions to cancel the reservation from MyVR for the guest. If you scroll to the bottom there are also instructions for issuing refunds (if applicable.)
@ann-karako - I had the same thing happen a few months ago for the first time. Unfortunately, we DO have ONE pet-friendly unit, so I don’t want to eliminate it from all properties - only from SOME properties. I DO agree that the flag should show up on the reservation if they have checked it during the reservation process. I’m heading to the feature request area too! 🙂
Yes, @Darrell-Looney112 , you must input a minimum stay when you are adding a rate period; that has not changed. But @Catie-Aring , specifically in the case of changing the minimum stay for weekdays vs. weekends, that’s a LOT of rate periods. For the holidays, it’s not that bad to create individual rates/minimum stays, but it would be very cumbersome to input two rate periods for every remaining week on the calendar, especially for multiple properties. To my knowledge there is no way to create a generalized rule such as you’re describing.
Also, if you as the owner are booking the stay yourself through the MyVR platform, rather than a guest doing it on your website, it will allow you to book any number of days, regardless of the minimum you have set. The guest, however, will not be able to book for less than the minimum.
@carole - I’ve actually created a property for my services. Then I have the pricing in one place and can track it separately. You can double book those services if they are unlimited. You can then look at a list of reservations for that “property” to see your commitments.
@Jenny-Oest That’s interesting - how do you tie them into an actual booked property? Does the “service” property have the ability to be booked in tandem with your other properties?