Thanks for reaching out via the MyVR community!
I reached out to MyVR's VRBO account manager to get their take on this, here's what I learned:
HomeAway/VRBO listings that are integrated through a software provider (such as MyVR) do not allow the guest the option to cancel their reservation.
Instead, the Property Manager will always be the one initiating the cancellation, and HomeAway collects a 'reason code' from MyVR.
As long as this reason code is indicating that the traveler canceled the reservation, your account will not be negatively impacted.
So, what does this look like in MyVR? When selecting the cancel option on a reservation, simply select a reason of 'Renter Cancelled' from the dropdown:
(Note that we also have a 'Refund all payments' option which will prove to be useful in your scenario)
I hope this helps clarify, please let me know if you have any questions!
If you cancel a reservation prior to the check-out date, we automatically cancel any insurance policy associated with the reservation and issue a refund for the original cost of the policy. If you navigate to view the reservation details in your account and click on the "Financials" tab, you'll see the insurance expense will be zero out.
If you have already paid for the policy, you will be refunded this amount on your next insurance invoice. If you haven't yet paid for the policy, you won't be charged for it at all.
I hope this helps!
@joseph-coniker - I spoke with my HomeAway partner rep and they explained to me that when you process the cancellation, you just need to note the reason as "Renter Cancelled", and that will not count toward your cancellation statistics.
@kaukuta-saint - We don't this as a variable choice at the moment, but it would be a great feature request. When you request it, you'll want to add more specifics too, such as, if the monthly rate applies to 28 nights, then in other months that have more nights, should be rate be pro-rated to higher amount using that 28 night rate?
For example, if a monthly rate of $2,800 kicks in at 28 nights, and they book 31 nights for January, what would you expect to see for the rate? And if they booked 29 nights out of the 31?
Note that the promo codes created in MyVR are only applicable to direct bookings taking place on a MyVR website. A guest wouldn't be able to take the promo code you created and pop it in Airbnb's checkout flow, as an example.
To see what the promo code looks like in action on the MyVR checkout flow, take a look at our support article which has screenshots of the section where a promo code would be entered:
Let me know if you have any questions on this!
@scott-yesner - I do the same thing you do for the parking spaces. I book them as separate properties in order to maintain separate calendars.
As for the owner statements, where are you generating your invoices to upload to the portal? If you're using QuickBooks, I may have several ideas for you.
Although this cannot currently be done in MyVR, there are some great templates and free resources available online.
You'll want to check the legal requirements for a lease agreement in the city/county/state where your property is located. From there, you can create/fill a template for your guest(s). See below for some resources I found:
eForms lease template
Rental Lease Agreements.com template
I hope this helps!
There is currently not a way for the guest to cancel their reservation using the MyVR website or booking page. Please see this help article for instructions to cancel the reservation from MyVR for the guest. If you scroll to the bottom there are also instructions for issuing refunds (if applicable.)
I hope this helps!
@ann-karako - I had the same thing happen a few months ago for the first time. Unfortunately, we DO have ONE pet-friendly unit, so I don't want to eliminate it from all properties - only from SOME properties. I DO agree that the flag should show up on the reservation if they have checked it during the reservation process. I'm heading to the feature request area too!
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