Reservations & Quotes

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  Trip Advisor Payment
  

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  Unsolved Changing the refund policy on a current reservation
  

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  @sallie-haws I’ve run into that too. But you can still just refund in two parts. It may take a little heads up to the guest.
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  Solved Edit the checkout page
  

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  @Jenny-Oest OOps, that was my first reply ... not sure why it was hanging around unsent (user error perhaps...) I did submit and got a response that the developers are working on an update to the checkout page. Kudos to the MyVR team - this is a very trying time and we are learning many new things that will only make all of us better business people in the end. This is an unusual business for many of us - we came to it out of love for either our property and/or our local, often with a desire to just be able to share what we love about this place - many of us had no hospitality business experience. MyVR has helped many of us grow or achieve in ways we could not without the great tools provided. This pause had highlighted some of the areas where we need tweeks, so thanks MyVR team for stepping up for us to make this system even better.
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  VRBO Reservations
  

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  @Rikke-Page Use the steps below to turn off "automatic approval" Go to Properties, then Properties Next go to Settings, then Booking & Payments Then select "booking policy" in the green window Go to Booking Defaults then ADVANCED SETTINGS Toggle AUTOMATICALLY APPROVE to OFF.
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  This topic is deleted!
  

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  Does a Quote over-ride requirement settings?
  

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  New booking guidelines being implemented by local counties
  

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  @joseph-sennish Thank you!
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  Solved VRBO guest cancellations
  

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  Hi @Bob-Jedrzejek, Thanks for reaching out via the MyVR community! I reached out to MyVR's VRBO account manager to get their take on this, here's what I learned: HomeAway/VRBO listings that are integrated through a software provider (such as MyVR) do not allow the guest the option to cancel their reservation. Instead, the Property Manager will always be the one initiating the cancellation, and HomeAway collects a 'reason code' from MyVR. As long as this reason code is indicating that the traveler canceled the reservation, your account will not be negatively impacted. So, what does this look like in MyVR? When selecting the cancel option on a reservation, simply select a reason of 'Renter Cancelled' from the dropdown: (Note that we also have a 'Refund all payments' option which will prove to be useful in your scenario) I hope this helps clarify, please let me know if you have any questions! -Kevin
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  Refunds for Assurant Policies on cancelled reservations
  

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  Hey Sallie, If you cancel a reservation prior to the check-out date, we automatically cancel any insurance policy associated with the reservation and issue a refund for the original cost of the policy. If you navigate to view the reservation details in your account and click on the "Financials" tab, you'll see the insurance expense will be zero out. If you have already paid for the policy, you will be refunded this amount on your next insurance invoice. If you haven't yet paid for the policy, you won't be charged for it at all. I hope this helps! Cheers, Mike
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  Solved What to do if someone brings a pet and I no longer ask for a damage deposit?
  

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  @jenny-oest That is an awesome idea Jenny! I have not heard of ‘Hello Sign’ - so appreciate the ideas!
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  Gift Cards or Gifted Stays
  

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  Change of tax collected
  

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  Solved Variable minimum night stays when using dynamic pricing integration
  

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  @sebastien-long I make those adjustments under the customization section. But it has to be done by date. So it will be a lengthy list for you.
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  Solved HomeAway cancellations
  

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  @joseph-coniker - I spoke with my HomeAway partner rep and they explained to me that when you process the cancellation, you just need to note the reason as "Renter Cancelled", and that will not count toward your cancellation statistics.
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  Can the time period for the monthly rate be changed to 28 days instead of 30?
  

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  @kaukuta-saint - We don't this as a variable choice at the moment, but it would be a great feature request. When you request it, you'll want to add more specifics too, such as, if the monthly rate applies to 28 nights, then in other months that have more nights, should be rate be pro-rated to higher amount using that 28 night rate? For example, if a monthly rate of $2,800 kicks in at 28 nights, and they book 31 nights for January, what would you expect to see for the rate? And if they booked 29 nights out of the 31? Jenny
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  Modify a HomeAway (confirmed) Reservation
  

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  Thank you @Jenny-Oest - I feel like I've seen your reply on this question a handful of times across the community content! I updated the title of this topic to help with future community searches.
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  Solved Promotions
  

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  Hi @Bob-Jedrzejek, Note that the promo codes created in MyVR are only applicable to direct bookings taking place on a MyVR website. A guest wouldn't be able to take the promo code you created and pop it in Airbnb's checkout flow, as an example. To see what the promo code looks like in action on the MyVR checkout flow, take a look at our support article which has screenshots of the section where a promo code would be entered: https://help.myvr.com/hc/en-us/articles/360000096126-Promotions-overview Let me know if you have any questions on this! -Kevin
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  Extra fee for late check out/early check in
  

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  @scott-yesner - I do the same thing you do for the parking spaces. I book them as separate properties in order to maintain separate calendars. As for the owner statements, where are you generating your invoices to upload to the portal? If you're using QuickBooks, I may have several ideas for you. -- Jenny
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  Solved Do reservation requests expire?
  

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  @ann-karako yes but as when you accept, you can customize it.
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  Solved Cancelling
  

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  looks like we solved this one offline - for others reading, be sure not to CLOSE a reservation prior to cancelling it.