Just wanted to jump in and add a little context. While inquiries cannot be declined, this is one way to select inquiries that have associated declined reservations. Reservation requests can still come in as approved / declined.
Thank you for reaching out. Reservations can't be archived but they can be closed. Once they have been closed, you can view them by using the green "Search & Filters" button in the top right corner of the reservations page. From there, you can select to filter only closed reservations. Please see the screenshot below for where this option is.
After you have clicked the "Closed" closed check box, you will see a list of all of your closed reservations. Hope this helps.
Thanks @Carole. I'm glad that you and Jenny were able to find a work around. The inquiry should, however be editable for an integrated booking. I was able to edit such inquiries in a test environment, so if you're still having an issue with editing inquiries from integrated bookings please let our support team know by reporting this as a bug.
One quick note: I noticed that Jenny mentioned that you should make changes from the inquiry page to ensure that any changes you make propagate to the reservation. It's actually the other way around. Any changes you make on an inquiry won't be reflected in the reservation, but any changes you make to a reservation will also be made in the inquiry.
I would just like to announce that we've recently released this feature. We call it Promotions, and I think it will be exactly what you are looking for.
Here is a link to an overview of how to add discount codes and how codes are entered during booking
@Jenny-Story - Hi Jenny - I just did the same thing. It's SUPER EASY!
Under the reservation page, go to the Quotes tab, and create a new quote. Select the NEW property that they will be moved to, and make sure that the financials are as you want them. In other words, they're the same, or if you're giving them a discount for their trouble, or charging them for an upgrade...
Once you have created the new quote for the other property, then change your reservation terms to that quote.
That's it. The reservation # stays the same but it's for the new property!
@Tamara-Glasgow - HomeAway customer support tells me you typically get a low percentage "freebie" on that (meaning a low percentage doesn't count against you), but ultimately yes, it would count toward your total cancellations. I thought I'd read somewhere that they would soon be changing that so that travelers could cancel directly without penalty to the owner/PM. But I don't think they're there yet.
@Spencer-K-Bailey - It's only one contact if they have the same reservation.
I typically just take the first reservation and then select "Copy Reservation" from the drop down action. That will copy everything for you - you can change the property and/or dates - whatever changes. I even copy the payment card info.
If you don't want them to get a lot of the duplicate reservation emails, you can manually turn off the automated ones in the outbox for one set of them, and just tell the guest that to avoid duplications, they may only get some of the informational emails for just one reservation.
Hi @Spencer-K-Bailey ,
Welcome to MyVR!
What is the best way to migrate existing reservations? (And as I understand this should be done prior to pushing to any of the channel connections)
You are correct. You should migrate existing reservations for your existing channel listings into MyVR. While you won't be able to manage existing reservations through MyVR, having the reservations recorded in MyVR will help with syncing availability between channels. The best way to migrate varies by channel and situation, however. You will be instructed on how to migrate existing reservations when you begin a channel integration. The default method to import existing reservations into MyVR is through Basic Calendar Syncing (iCal syncing).
How do I import an existing reservation that has already paid a deposit and set it up to send an email to collect the remaining balance through MYVR?
You will need to finish managing the reservation through whichever channel it was booked on. You cannot begin managing a reservation through MyVR if it was created on a channel prior to integration.
Ultimately I am looking to take an existing reservation and manually input the deposit and then continue the automation features for the remaining balance collection. Possible?
If the reservation is already being managed in another channel, this isn't possible. If the reservation isn't being managed in another channel, you can enter the reservation manually and start managing it in MyVR.
Should I import and add existing reservations from Airbnb so they are not overwritten or will the connection pull those existing reservations in?
You will be instructed on how to import those reservations when you begin integrating with Airbnb. Alternatively, if you don't want to do a full integration, you can use MyVR's Basic Calendar Syncing to import these reservations while continuing to manage them from within Airbnb.
@Hector - the custom field to display it on your website will not update VRBO. To update that, as well as to update the agreement that guests will check when booking, you'll need to:
upload the contract via the set up/booking & payments/rental contracts screen:
update your booking policy to use that rental contract using Setup/Booking & Payments/Booking Policies/. Select the policy assigned to that property, and choose Qupte Defaults. You can use the drop down menu to select the agreement you just uploaded in step 1 above.
Then that update should transfer through to VRBO and used on all future bookings.
Hope that helps!
@Dave-Both - why not tell the guest that it will be the first 4 digits of their reservation number? I use the first 6 digits of their cell phone number including area code, so it's area code + exchange. Do you think they could handle dropping the last 2 digits?
Adding a rental agreement is quick and easy, just upload a PDF to the rental contracts section:
Your renter is asked to agree to the rental contract with a standard checkbox during the checkout flow.
Hi @Jill-Evarts ,
Once a reservation is declined, the best way to revive it is to create a new reservation. A good way to create an identical or similar reservation for the same guest is to copy the reservation.
We used to order all payments strictly by due date. This resulted in two confusing side effects
Payments that were due at the time of booking were placed at the end of the list because they technically had no due date.
Payments that were paid early would still be sorted by the date they were due instead of the date that they were paid
We recently released a fix for this. We now place payments that are due at booking at the top of the list. We also sort paid payments by the date they are paid instead of the date they are due. Here is an example of how these changes affect how payments are sorted
I'm sorry to hear that your calendar syncing is causing you issues. Regarding these generic reservations, they appear to be coming from your calendar import labelled "Google - GH". I drew this conclusion for a couple of reasons.
This is your only calendar synchronization that has importing set up
This import is set to record calendar events as reservations
When calendar events are imported as reservation but do not have enough information to make a complete reservation in the MyVR system, they end up in the Reservations > Pending Imports view. These are the "generic reservations" that you found. From this view, you can confirm and import these pending reservations by entering the data that is missing.
You can also archive and delete the pending reservations on this page. This will remove them from your calendar.