@Kevin-Poglitsch Thanks for this link. As a suggestion, perhaps adding a tag to the answer that includes “COUPON CODE” or at least “COUPON” so that others might find it. I did search the KB before coming to the community but I wasn’t thinking of “discount” so I didn’t think to search that way … just a suggestion
Thanks for shedding some light …
In my experience, TripAdvisor is an issue due to their policy of converting a Quote to a Reservation without any Payment.
I change their “Reservation” from “Reserved” to “Tentative” as I find the folks who are going to Book, do so almost instantly, while the conversion rate from sending quotes is a single digit experience.
Hopefully, you will experience more success than we do, but we don’t.
@Jenny-Oest OOps, that was my first reply … not sure why it was hanging around unsent (user error perhaps…)
I did submit and got a response that the developers are working on an update to the checkout page.
Kudos to the MyVR team - this is a very trying time and we are learning many new things that will only make all of us better business people in the end. This is an unusual business for many of us - we came to it out of love for either our property and/or our local, often with a desire to just be able to share what we love about this place - many of us had no hospitality business experience. MyVR has helped many of us grow or achieve in ways we could not without the great tools provided. This pause had highlighted some of the areas where we need tweeks, so thanks MyVR team for stepping up for us to make this system even better.
Use the steps below to turn off “automatic approval”
Go to Properties, then Properties
Next go to Settings, then Booking & Payments
Then select “booking policy” in the green window
Go to Booking Defaults then ADVANCED SETTINGS
Toggle AUTOMATICALLY APPROVE to OFF.
Thanks for reaching out via the MyVR community!
I reached out to MyVR’s VRBO account manager to get their take on this, here’s what I learned:
HomeAway/VRBO listings that are integrated through a software provider (such as MyVR) do not allow the guest the option to cancel their reservation.
Instead, the Property Manager will always be the one initiating the cancellation, and HomeAway collects a ‘reason code’ from MyVR.
As long as this reason code is indicating that the traveler canceled the reservation, your account will not be negatively impacted.
So, what does this look like in MyVR? When selecting the cancel option on a reservation, simply select a reason of ‘Renter Cancelled’ from the dropdown:
(Note that we also have a ‘Refund all payments’ option which will prove to be useful in your scenario)
I hope this helps clarify, please let me know if you have any questions!
If you cancel a reservation prior to the check-out date, we automatically cancel any insurance policy associated with the reservation and issue a refund for the original cost of the policy. If you navigate to view the reservation details in your account and click on the “Financials” tab, you’ll see the insurance expense will be zero out.
If you have already paid for the policy, you will be refunded this amount on your next insurance invoice. If you haven’t yet paid for the policy, you won’t be charged for it at all.
I hope this helps!
@joseph-coniker - I spoke with my HomeAway partner rep and they explained to me that when you process the cancellation, you just need to note the reason as “Renter Cancelled”, and that will not count toward your cancellation statistics.
@kaukuta-saint - We don’t this as a variable choice at the moment, but it would be a great feature request. When you request it, you’ll want to add more specifics too, such as, if the monthly rate applies to 28 nights, then in other months that have more nights, should be rate be pro-rated to higher amount using that 28 night rate?
For example, if a monthly rate of $2,800 kicks in at 28 nights, and they book 31 nights for January, what would you expect to see for the rate? And if they booked 29 nights out of the 31?
Note that the promo codes created in MyVR are only applicable to direct bookings taking place on a MyVR website. A guest wouldn’t be able to take the promo code you created and pop it in Airbnb’s checkout flow, as an example.
To see what the promo code looks like in action on the MyVR checkout flow, take a look at our support article which has screenshots of the section where a promo code would be entered:
Let me know if you have any questions on this!
@scott-yesner - I do the same thing you do for the parking spaces. I book them as separate properties in order to maintain separate calendars.
As for the owner statements, where are you generating your invoices to upload to the portal? If you’re using QuickBooks, I may have several ideas for you.