You should be able to cancel without fear. When you cancel, the screen will ask you if you want to refund anything. If you've already refunded, just say no and cancel. Once cancelled, IF they wanted to rebook, you would copy the reservation to create a new one. You can't undo a cancellation.
@Tristan-Brotherton I am finding that many of my visitors are not finding their way to the booking or quote form on the property specific pages when viewing on a mobile device (which is the heaviest usage of my site). So they are simply filling out the contact form on the front page asking for quotes, many times for dates that are already booked. The volume of these as well as Google Analytics tells me that I need to pull this feature up to a more prominent spot to meet their needs.
@Tristan-Brotherton - I'd like to see the requested reservation entered as a "tentative" reservation so that we can see what they were trying to book. It could be flagged as a "failed payment" and placed in our inbox.
@Wendy-Kelley My apologies, that article was accidentally unpublished but is available again.
@Olivia-Inman Yes, that makes sense. If you want the reservation payments in MyVR to follow suit with whatever amount you are collecting 'offline', you will need to make sure the reservation terms (specifically, the payment schedule) matches what you are collecting. Then you can record payment manually. There is not a capability to record partial payment on a payment due, so the payment schedule needs to be broken down into the increments collected.
I want to quickly follow up on this old topic with a tip. If you do not want to accept any bookings with smokers or pets, you can send an automated message to renters who indicate that they will be smoking or bringing a pet. This would be an Inquiry Responder in our system. Here is an example of an inquiry responder that informs guests that pets are not allowed.
Allowing your renters to indicate whether they intend to smoke or bring a pet is in some ways advantageous. It allows you to get an honest answer regarding the renter's intentions and filter out any renters who intend to break your rules.
While this is one solution to the No Pets and No Smoking problem, I understand that people may prefer to not present these options at all. We still have removing these "Special Requests" check boxes from the checkout page as a to-do to improve our product.
@Markus-Nordvik Thank you Markus and Jenny. Those are good suggestions, although it still adds additional steps, which I was hoping to streamline. I don't subscribe to other channels, but I see why it would be a problem to have customized automatic discounts.
@Matthew-Giles Good suggestion. Here is how I do it. In this example, the guest wanted to book multiple nights throughout the summer. Instead of making her book three separate times, she just emailed me all of her dates and created an itemized quote. You could do the same thing to book different properties under the fee section.
@Robin First off, the link in that help article is un-borked now This is the article you want. It goes into detail about how you would modify the terms of a reservation.
But I also want to address your specific use case. If you only want to adjust a night, but don't want to adjust the price, follow the instructions in the article above, change the stay dates on the first tab (Stay Details), and then on the second tab (Rental Terms) we give you the ability to quickly remove any change in price (the change in price happens because usually changing the length of the stay automatically changes the rent and/or fees):
@Rikke-Page No problem - glad you were able to make the change.
Side note: having you build a new quote to change the reservation terms puts you in a position to have a very clear historical view of how your reservation has changed - for bookkeeping, problem solving, etc. If you modify the reservation terms, you can go to the Timeline from the reservation detail view and click View Modification.
I'll add one more thing - if the booking has already been made, you can also refund back 10% post-booking (per your question on that). Just do a partial refund against the payment on the payment tab for that Reservation.