Reservations & Quotes

• 

  Solved Billing for Damages in Excess of Deposit?
  

  2
  0
  VOTES
  2
  Posts
  79
  Views

  

  Hi @Jenny-Oest - although you can create and set up a one-off charge (where a credit card on file is immediately charged for the amount you specify), we do not have the ability for you to create a "one-off recorded payment." You would need to modify the reservation terms if you wanted to keep that straight for your records.

  So my understanding is there is not a better way than modifying the reservation terms.

• 

  Solved How do I handle a guest that used the wrong credit card for a reservation payment?
  

  3
  0
  VOTES
  3
  Posts
  120
  Views

  

  @Jenny-Oest If I could select a best answer, I would do that for yours : )

• 

  Solved Canceling a Reservation
  

  2
  0
  VOTES
  2
  Posts
  100
  Views

  

  You should be able to cancel without fear. When you cancel, the screen will ask you if you want to refund anything. If you've already refunded, just say no and cancel. Once cancelled, IF they wanted to rebook, you would copy the reservation to create a new one. You can't undo a cancellation.

• 

  Solved Using Dynamic Components on Other Pages
  

  3
  0
  VOTES
  3
  Posts
  106
  Views

  

  @Tristan-Brotherton I am finding that many of my visitors are not finding their way to the booking or quote form on the property specific pages when viewing on a mobile device (which is the heaviest usage of my site). So they are simply filling out the contact form on the front page asking for quotes, many times for dates that are already booked. The volume of these as well as Google Analytics tells me that I need to pull this feature up to a more prominent spot to meet their needs.

• D

  Solved Editing the landing page
  

  6
  0
  VOTES
  6
  Posts
  187
  Views

  D

  @Tristan-Brotherton

  If we could make the landing page go to a customizable page it would be much more versatile. Would be great if we could embed our greeting video right here instead of just the photo.

  Darrell

• 

  Solved Refusing Reservations
  

  6
  0
  VOTES
  6
  Posts
  178
  Views

  

  There is also a button to send a revised quote in response to a reservation request.

  Cheers,
  Danny

• G

  Solved scam
  

  2
  0
  VOTES
  2
  Posts
  82
  Views

  

  How do I report a phishing email? | HomeAway Help
• 

  Solved How do I find a "failed" reservation request?
  

  3
  0
  VOTES
  3
  Posts
  130
  Views

  

  @Tristan-Brotherton - I'd like to see the requested reservation entered as a "tentative" reservation so that we can see what they were trying to book. It could be flagged as a "failed payment" and placed in our inbox.

  I will do a feature request too

• 

  Customize Reservation
  

  5
  0
  VOTES
  5
  Posts
  226
  Views

  

  @Wendy-Kelley My apologies, that article was accidentally unpublished but is available again.

  @Olivia-Inman Yes, that makes sense. If you want the reservation payments in MyVR to follow suit with whatever amount you are collecting 'offline', you will need to make sure the reservation terms (specifically, the payment schedule) matches what you are collecting. Then you can record payment manually. There is not a capability to record partial payment on a payment due, so the payment schedule needs to be broken down into the increments collected.

• V

  Solved Can we print a reservation?
  

  6
  0
  VOTES
  6
  Posts
  363
  Views

  V

  Thanks Jenny,

  Thats the workaround I have been using so far

  Its not a frequent requirement though!

  Vivin

• 

  Booking Process Special Requests
  

  11
  0
  VOTES
  11
  Posts
  671
  Views

  

  I want to quickly follow up on this old topic with a tip. If you do not want to accept any bookings with smokers or pets, you can send an automated message to renters who indicate that they will be smoking or bringing a pet. This would be an Inquiry Responder in our system. Here is an example of an inquiry responder that informs guests that pets are not allowed.

  Allowing your renters to indicate whether they intend to smoke or bring a pet is in some ways advantageous. It allows you to get an honest answer regarding the renter's intentions and filter out any renters who intend to break your rules.

  While this is one solution to the No Pets and No Smoking problem, I understand that people may prefer to not present these options at all. We still have removing these "Special Requests" check boxes from the checkout page as a to-do to improve our product.

  Cheers,
  Danny

• B

  Solved Airbnb Pricing Difference
  

  2
  0
  VOTES
  2
  Posts
  175
  Views

  

  Hi @Brian-Mackert - did you happen to see this post from @CJ-Avilla on the subject?

  Please let me know if that does now answer your question and we can respond to the issue in this thread. Thanks!

• W

  Solved Can I automatically add custom discounts to reservations?
  

  4
  0
  VOTES
  4
  Posts
  413
  Views

  W

  @Markus-Nordvik Thank you Markus and Jenny. Those are good suggestions, although it still adds additional steps, which I was hoping to streamline. I don't subscribe to other channels, but I see why it would be a problem to have customized automatic discounts.

• 

  Multiple Properties within a Single Quote
  quotes •

  10
  1
  VOTES
  10
  Posts
  717
  Views

  W

  @Matthew-Giles Good suggestion. Here is how I do it. In this example, the guest wanted to book multiple nights throughout the summer. Instead of making her book three separate times, she just emailed me all of her dates and created an itemized quote. You could do the same thing to book different properties under the fee section.

• S

  Solved Can guests enter a discount code when booking?
  

  5
  1
  VOTES
  5
  Posts
  370
  Views

  

  @Sigmund-Reboquio - don't forget to submit your feature request! That's how they know how many owners are interested!

• 

  Solved How do I modify a fully paid reservation?
  

  3
  0
  VOTES
  3
  Posts
  241
  Views

  

  @Robin First off, the link in that help article is un-borked now This is the article you want. It goes into detail about how you would modify the terms of a reservation.

  But I also want to address your specific use case. If you only want to adjust a night, but don't want to adjust the price, follow the instructions in the article above, change the stay dates on the first tab (Stay Details), and then on the second tab (Rental Terms) we give you the ability to quickly remove any change in price (the change in price happens because usually changing the length of the stay automatically changes the rent and/or fees):

  Hat tip to @Jenny-Oest on some good tips as well!

  Lastly, as is my habit, I slightly modified your post title to make this topic easier for others to find. Thanks!

• 

  Solved How do I move reservation to a different property?
  

  4
  0
  VOTES
  4
  Posts
  296
  Views

  

  @Rikke-Page No problem - glad you were able to make the change.

  Side note: having you build a new quote to change the reservation terms puts you in a position to have a very clear historical view of how your reservation has changed - for bookkeeping, problem solving, etc. If you modify the reservation terms, you can go to the Timeline from the reservation detail view and click View Modification.
  

• S

  Solved How do I find reservations I have marked as closed?
  

  5
  0
  VOTES
  5
  Posts
  342
  Views

  

  @Susan-Perry Can you submit a feature request to "unclose" a reservation. It makes sense that you should be able to reverse the closure of a reservation.

  Also, I slightly modified the title of your post to make it easier for other to find this information.

• 

  Solved Multiple inquiries from same contact
  

  3
  0
  VOTES
  3
  Posts
  193
  Views

  

  Thanks @Jenny-Oest Submitting both requests now!

• G

  Solved Discount 10% for repeat guest
  

  4
  0
  VOTES
  4
  Posts
  361
  Views

  

  I'll add one more thing - if the booking has already been made, you can also refund back 10% post-booking (per your question on that). Just do a partial refund against the payment on the payment tab for that Reservation.

  Cheers!
  Jonathan