Reservations & Quotes

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  Solved Do reservation requests expire?
  

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  @ann-karako yes but as when you accept, you can customize it.
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  Solved Cancelling
  

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  looks like we solved this one offline - for others reading, be sure not to CLOSE a reservation prior to cancelling it.
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  Instagram action button
  

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  Hey @Rasmus - We don't currently have a plan for an Instagram button, but that would be a great feature request.
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  Printable "Lease" for Vacation rental
  

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  Hi Dan, Although this cannot currently be done in MyVR, there are some great templates and free resources available online. You'll want to check the legal requirements for a lease agreement in the city/county/state where your property is located. From there, you can create/fill a template for your guest(s). See below for some resources I found: eForms lease template Rental Lease Agreements.com template LawDepot.com template I hope this helps! -Anne
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  How can guest cancel MyVR reservation?
  

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  Hi Lisa, There is currently not a way for the guest to cancel their reservation using the MyVR website or booking page. Please see this help article for instructions to cancel the reservation from MyVR for the guest. If you scroll to the bottom there are also instructions for issuing refunds (if applicable.) I hope this helps! -Anne
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  Solved Is there a way to automatically accept a reservation once an inquiry has been made?
  

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  @jenny-oest Thank you so much Jenny! I'll give it a try. Roanne
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  Link to Guest Friendly Reservation Details
  

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  @Anne-Kohn - this is fantastic, thank you!
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  This topic is deleted!
  

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  Booking Process Special Requests
  

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  @ann-karako - I had the same thing happen a few months ago for the first time. Unfortunately, we DO have ONE pet-friendly unit, so I don't want to eliminate it from all properties - only from SOME properties. I DO agree that the flag should show up on the reservation if they have checked it during the reservation process. I'm heading to the feature request area too!
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  Solved Minimum stay
  

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  Yes, @Darrell-Looney112 , you must input a minimum stay when you are adding a rate period; that has not changed. But @Catie-Aring , specifically in the case of changing the minimum stay for weekdays vs. weekends, that's a LOT of rate periods. For the holidays, it's not that bad to create individual rates/minimum stays, but it would be very cumbersome to input two rate periods for every remaining week on the calendar, especially for multiple properties. To my knowledge there is no way to create a generalized rule such as you're describing.
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  Solved Declining a booking
  

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  Ok thanks so much for your guidance.
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  Cancellation Notifications
  

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  Very easy! Thanks
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  Solved Changing minimum stay
  

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  Also, if you as the owner are booking the stay yourself through the MyVR platform, rather than a guest doing it on your website, it will allow you to book any number of days, regardless of the minimum you have set. The guest, however, will not be able to book for less than the minimum.
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  Updating property in reservation
  

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  @carole - That's how they build our system!
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  Shared
  

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  @jenny-oest said in Shared: @carole - I've actually created a property for my services. Then I have the pricing in one place and can track it separately. You can double book those services if they are unlimited. You can then look at a list of reservations for that "property" to see your commitments. @Jenny-Oest That's interesting - how do you tie them into an actual booked property? Does the "service" property have the ability to be booked in tandem with your other properties?
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  Renter mailing address?
  

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  Danny - am I understanding this comment correctly, that with channel management, the renter's address WILL be included in the transferred info? Because I'm using the channel manager, and it does NOT come over. I just circled back with our channel management team to double check on this. We do not currently use the billing address entered in channels such as HomeAway as the renter address. We are, however, interested in adding this feature. Keep an eye out.
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  How to send split payment requests for reservation guests?
  

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  @mary-freiberg I just ask them to call me and I will customize their payments. I enter the cards into MyVR, and then I enter a payment schedule that includes each individual payment on the required due date. It's OK if some of the payments are due on the same day. Then, I go back to each one and schedule it to the correct card. Voila - automatic payments process as they have requested. Jenny
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  Solved How do Split Refunds post?
  

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  @jenny-oest said in How do Split Refunds post?: Since the payment schedule already specifies that the security deposit is part of the final payment, why doesn't the refund of those same funds default to that payment and card? That sounds like a feature request In all seriousness, we don't use this default because we feel it wouldn't be a good user experience as deposits currently work. Before we're willing to do anything automatically with deposits, we would like to look into allowing more customization around which payments contain refundable deposits. Rest assured, improving our current deposits system is very much on our mind
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  Quote Building
  

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  @alessandra-colandrea - the best way to handle this is to revise the quote for the current stay to include the extra nights. Then send THAT quote. The payment schedule will credit all previous payments toward the new total, and a balance due for the two extra nights. When the guest agrees to those revised terms, the payment is processed and the extra nights show booked. The reservation now replaces the previous terms for 8 nights with the new quote for 10. BE CAREFUL that you do NOT replace the current terms with only a two night stay. If you do that, you are in essence saying that he isn't staying the first 8 nights and then the system will refund the difference between the two quotes. Another option, but one that's probably not as accurate, is to receive his payment info over the phone and then do a off-off charge for the additional amount. But then your system data will not be accurate for reporting and you'll have to manually block the extra dates on the calendar. It's NOT the way I would recommend. Jenny
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  Solved Does a One Time Rate Override a Recurring Rate?
  

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  Hi @joseph-sennish, Great question! When there are multiple custom rates (including recurring custom rates) set for particular dates, the custom rate with the shortest rate period will be applied. So, if your one time rate for 2019 has a shorter rate period, it will be used and you won't need to turn off "Repeat Annually" on your usual seasonal pricing. If your seasonal rate that repeats annually has a shorter rate period, then you should turn off "Repeat Annually" to accommodate the special rate in 2019. For more on rates and which rates take precedence see this help article.