Reservations & Quotes

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  Solved Connecting Events to Reservations via API?
  

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  Hey Hunter,

  Thanks for reaching out. As I understand your request, you're interested in retrieving calendar events from the API and getting details about the reservations (if any) associated with the returned calendar events.

  You are correct that this information is not currently available in our CalendarEvent API Endpoint. That said, I believe this would be useful information for us to add to our API.

  Look for an update on this front shortly.

  Cheers,
  Mike

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  Solved Way to get Guests Date of Birth info at time of Reservation?
  

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  Hi @John-Hughes,

  While we don't currently have a way to ask for the ages of all of your guests during the checkout process, here is a good discussion in the Community about gathering additional guest information.

  Cheers,
  Danny

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  Solved Is there way to have Guest "Notes" appear whenever that Guest makes inquiry???
  

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  Hi @John-Hughes. While you can "pin" a reservation note to make it appear whenever you open a reservation, we do not currently have a similar feature for renter notes.

  Definitely submit this as a feature request, as it's a good idea.

  Best,
  Danny

• R

  Solved Hi, is there already a feature available to create/use discount codes? Thanks.
  

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  Hi Raph,

  We do not currently have this feature. Feel free to vote for it.

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  Guests frustrated that they have to search for Country and USA is on bottom?
  

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  Or even allow us to define the default? Similarly with the "Number of Guests" field?

  Darrell

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  Solved Billing for Damages in Excess of Deposit?
  

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  Hi @Jenny-Oest - although you can create and set up a one-off charge (where a credit card on file is immediately charged for the amount you specify), we do not have the ability for you to create a "one-off recorded payment." You would need to modify the reservation terms if you wanted to keep that straight for your records.

  So my understanding is there is not a better way than modifying the reservation terms.

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  Solved How do I handle a guest that used the wrong credit card for a reservation payment?
  

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  @Jenny-Oest If I could select a best answer, I would do that for yours : )

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  Solved Canceling a Reservation
  

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  You should be able to cancel without fear. When you cancel, the screen will ask you if you want to refund anything. If you've already refunded, just say no and cancel. Once cancelled, IF they wanted to rebook, you would copy the reservation to create a new one. You can't undo a cancellation.

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  Solved Using Dynamic Components on Other Pages
  

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  @Tristan-Brotherton I am finding that many of my visitors are not finding their way to the booking or quote form on the property specific pages when viewing on a mobile device (which is the heaviest usage of my site). So they are simply filling out the contact form on the front page asking for quotes, many times for dates that are already booked. The volume of these as well as Google Analytics tells me that I need to pull this feature up to a more prominent spot to meet their needs.

• D

  Solved Editing the landing page
  

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  @Tristan-Brotherton

  If we could make the landing page go to a customizable page it would be much more versatile. Would be great if we could embed our greeting video right here instead of just the photo.

  Darrell

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  Solved Refusing Reservations
  

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  There is also a button to send a revised quote in response to a reservation request.

  Cheers,
  Danny

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  Solved scam
  

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  How do I report a phishing email? | HomeAway Help
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  Solved How do I find a "failed" reservation request?
  

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  @Tristan-Brotherton - I'd like to see the requested reservation entered as a "tentative" reservation so that we can see what they were trying to book. It could be flagged as a "failed payment" and placed in our inbox.

  I will do a feature request too

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  Customize Reservation
  

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  @Wendy-Kelley My apologies, that article was accidentally unpublished but is available again.

  @Olivia-Inman Yes, that makes sense. If you want the reservation payments in MyVR to follow suit with whatever amount you are collecting 'offline', you will need to make sure the reservation terms (specifically, the payment schedule) matches what you are collecting. Then you can record payment manually. There is not a capability to record partial payment on a payment due, so the payment schedule needs to be broken down into the increments collected.

• V

  Solved Can we print a reservation?
  

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  Thanks Jenny,

  Thats the workaround I have been using so far

  Its not a frequent requirement though!

  Vivin

• 

  Booking Process Special Requests
  

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  I want to quickly follow up on this old topic with a tip. If you do not want to accept any bookings with smokers or pets, you can send an automated message to renters who indicate that they will be smoking or bringing a pet. This would be an Inquiry Responder in our system. Here is an example of an inquiry responder that informs guests that pets are not allowed.

  Allowing your renters to indicate whether they intend to smoke or bring a pet is in some ways advantageous. It allows you to get an honest answer regarding the renter's intentions and filter out any renters who intend to break your rules.

  While this is one solution to the No Pets and No Smoking problem, I understand that people may prefer to not present these options at all. We still have removing these "Special Requests" check boxes from the checkout page as a to-do to improve our product.

  Cheers,
  Danny

• B

  Solved Airbnb Pricing Difference
  

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  Hi @Brian-Mackert - did you happen to see this post from @CJ-Avilla on the subject?

  Please let me know if that does now answer your question and we can respond to the issue in this thread. Thanks!

• W

  Solved Can I automatically add custom discounts to reservations?
  

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  @Markus-Nordvik Thank you Markus and Jenny. Those are good suggestions, although it still adds additional steps, which I was hoping to streamline. I don't subscribe to other channels, but I see why it would be a problem to have customized automatic discounts.

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  Multiple Properties within a Single Quote
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  @Matthew-Giles Good suggestion. Here is how I do it. In this example, the guest wanted to book multiple nights throughout the summer. Instead of making her book three separate times, she just emailed me all of her dates and created an itemized quote. You could do the same thing to book different properties under the fee section.

• S

  Solved Can guests enter a discount code when booking?
  

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  @Sigmund-Reboquio - don't forget to submit your feature request! That's how they know how many owners are interested!