Reservations & Quotes

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  Solved How do Split Refunds post?
  

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  Hi @jenny-oest Thank you for your inquiry, this is a great question! When a refund is split between multiple charges as in your example, Stripe will issue each refund separately. Therefore, it will appear to the guest as multiple refunds.
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  Renter mailing address?
  

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  Hi @Jenny-Oest, Thank you for the clarification. MyVR will take contact info (e.g. phone number, mailing address) entered when a renter is making a payment through MyVR and record it in the reservation. If Stripe is getting that billing address from the credit card company, however, MyVR isn't recording that address on the reservation. Cheers, Danny
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  Solved Does a One Time Rate Override a Recurring Rate?
  

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  Hi @joseph-sennish, Great question! When there are multiple custom rates (including recurring custom rates) set for particular dates, the custom rate with the shortest rate period will be applied. So, if your one time rate for 2019 has a shorter rate period, it will be used and you won't need to turn off "Repeat Annually" on your usual seasonal pricing. If your seasonal rate that repeats annually has a shorter rate period, then you should turn off "Repeat Annually" to accommodate the special rate in 2019. For more on rates and which rates take precedence see this help article.
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  Solved Pro-Rating a Quote
  

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  @carol-hagemann Thanks Wendy for your quick response! I will certainly suggest this as a feature.
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  Solved Change to Sales Taxes
  

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  @dan-bloch - This happened to us a few years ago - but once a guest signs a contract and books with you, do you have the contractual right to increase their price to cover the new sales tax? I had to eat the difference on my bookings because I guarantee their price once they've paid the first deposit and signed the contract.
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  Is there a way to filter by property group?
  

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  Hi @carole, Thank you for your inquiry. There currently isn't a way to sort or search for reservations by property group but that would make an excellent feature request.
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  This topic is deleted!
  

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  Solved Minimum stay
  

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  @Wendy-Gold Thanks for the clarification! I guess I'd better be on my game, lol!
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  Modify payment
  

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  Hey Rikke, Thanks for the post. You are on the right path! Unfortunately there is no way to "split" a payment once it's already been paid. What you can do, as you've suggested, is refund half of the payment. Then, after refunding, you can create a new quote for the reservation with a new scheduled payment for the remaining amount. Set this new quote as the terms of the reservation. This will create a payment that is scheduled for collection at whatever date you set. You won't need to run a one-off charge. I hope this helps! Cheers, Mike
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  Designating rental agreements to specific properties.
  

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  Hi @steve-harrison, Thank you for reaching out, those are great questions. The official and best way to have per-property rental agreements is to have 1 rental contract for each property and one booking policy for each property. There are a couple of ways to assign specific rental agreements to specific properties depending on whether you want to upload the rental agreement per property or just choose a specific rental agreement when sending a quote. One way would be to create a custom field on the property level here. For the data type, choose File Upload. Once you have the custom field set up, you can go into your individual properties and upload each specific rental agreement into the custom field. Alternativly, if you just like to specify the rental agreement to be used when sending quotes, you can upload all of the specific rental agreements here. Then when you go to send a quote, in the rental terms step you can choose which rental contract to send with the quote. As far as specifying the rental contract used for "book it now", you will need to edit your default booking policy here. In the Quote Defaults tab, you can choose to use a specific Rental Contract. For this to be an option and not greyed out, you will need to upload a rental agreement here. As mentioned priorly, the best way to handle per-property rental agreements would be to create a separate booking policy for each property. To do this you would just create new booking policies instead of editing your default booking policy.
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  Solved Returning Guest
  

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  Hi @Jill-Evarts, Thank you for reaching out. When you generate a new quote for a returning guest, right now the proper way to do it will be to input the guest's information again. What you're looking for (a way to better handle returning guest quotes without having to input guest information) would make a great feature request though. I recommend that you suggest it here.
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  Solved Mark an inquiry declined?
  

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  This is a good item as a feature request - I was thinking that I needed to be able to sort by inquiries by the tags that they have. You could create a tag that says "declined" and then if we submit a feature request for sorting and filtering by tags, we might have a powerful feature!
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  Solved Archived Reservations
  

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  Hi @darrell-looney112, Thank you for reaching out. Reservations can't be archived but they can be closed. Once they have been closed, you can view them by using the green "Search & Filters" button in the top right corner of the reservations page. From there, you can select to filter only closed reservations. Please see the screenshot below for where this option is. After you have clicked the "Closed" closed check box, you will see a list of all of your closed reservations. Hope this helps.
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  Guests frustrated that they have to search for Country and USA is on bottom?
  

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  @carole Thank you Carole. I have submitted a feature request.
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  Update name on a reservation?
  

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  Thanks @Carole. I'm glad that you and Jenny were able to find a work around. The inquiry should, however be editable for an integrated booking. I was able to edit such inquiries in a test environment, so if you're still having an issue with editing inquiries from integrated bookings please let our support team know by reporting this as a bug. One quick note: I noticed that Jenny mentioned that you should make changes from the inquiry page to ensure that any changes you make propagate to the reservation. It's actually the other way around. Any changes you make on an inquiry won't be reflected in the reservation, but any changes you make to a reservation will also be made in the inquiry. Cheers, Danny
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  Solved Can guests enter a discount code when booking?
  

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  Hello everyone, I would just like to announce that we've recently released this feature. We call it Promotions, and I think it will be exactly what you are looking for. Here is a link to an overview of how to add discount codes and how codes are entered during booking Cheers, Danny
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  Solved Sold one rental, switching guests to another
  

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  @Jenny-Story - Hi Jenny - I just did the same thing. It's SUPER EASY! Under the reservation page, go to the Quotes tab, and create a new quote. Select the NEW property that they will be moved to, and make sure that the financials are as you want them. In other words, they're the same, or if you're giving them a discount for their trouble, or charging them for an upgrade... Once you have created the new quote for the other property, then change your reservation terms to that quote. That's it. The reservation # stays the same but it's for the new property!
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  Solved Canceling a booking on Homeaway through MYVR
  

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  @Tamara-Glasgow - HomeAway customer support tells me you typically get a low percentage "freebie" on that (meaning a low percentage doesn't count against you), but ultimately yes, it would count toward your total cancellations. I thought I'd read somewhere that they would soon be changing that so that travelers could cancel directly without penalty to the owner/PM. But I don't think they're there yet. Jenny
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  Solved Is there a way to have an optional line item in quotes that owner/manager can select while building quotes?
  

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  @John-Hughes - You've got it! That's exactly how I do my returning guest discounts or late booking discounts. I have a -% for several different scenarios.
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  Solved How to add 2 reservations for a single guest?
  

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  @Spencer-K-Bailey - It's only one contact if they have the same reservation. I typically just take the first reservation and then select "Copy Reservation" from the drop down action. That will copy everything for you - you can change the property and/or dates - whatever changes. I even copy the payment card info. If you don't want them to get a lot of the duplicate reservation emails, you can manually turn off the automated ones in the outbox for one set of them, and just tell the guest that to avoid duplications, they may only get some of the informational emails for just one reservation.