Reservations & Quotes

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  Change of tax collected
  

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  Unsolved What to do if someone brings a pet and I no longer ask for a damage deposit?
  

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  @roanne-mayer My best recommendation is to clearly state in your rental contract that if a pet is brought onto the property, the guest will face immediate eviction and/or a $300 fine, to be automatically charged to their payment on record. I use HelloSign to get signatures and initial the cancellation policy when someone books. I'd also get them to initial that. Then, if you have proof of them with a pet on the property (photo), you can automatically charge their card. Eviction is up to you. Just my thoughts.
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  Unsolved Variable minimum night stays when using dynamic pricing integration
  

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  @sebastien-long I make those adjustments under the customization section. But it has to be done by date. So it will be a lengthy list for you.
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  Solved HomeAway cancellations
  

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  @joseph-coniker - I spoke with my HomeAway partner rep and they explained to me that when you process the cancellation, you just need to note the reason as "Renter Cancelled", and that will not count toward your cancellation statistics.
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  Can the time period for the monthly rate be changed to 28 days instead of 30?
  

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  @kaukuta-saint - We don't this as a variable choice at the moment, but it would be a great feature request. When you request it, you'll want to add more specifics too, such as, if the monthly rate applies to 28 nights, then in other months that have more nights, should be rate be pro-rated to higher amount using that 28 night rate? For example, if a monthly rate of $2,800 kicks in at 28 nights, and they book 31 nights for January, what would you expect to see for the rate? And if they booked 29 nights out of the 31? Jenny
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  Modify a HomeAway (confirmed) Reservation
  

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  Thank you @Jenny-Oest - I feel like I've seen your reply on this question a handful of times across the community content! I updated the title of this topic to help with future community searches.
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  Solved Promotions
  

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  Hi @Bob-Jedrzejek, Note that the promo codes created in MyVR are only applicable to direct bookings taking place on a MyVR website. A guest wouldn't be able to take the promo code you created and pop it in Airbnb's checkout flow, as an example. To see what the promo code looks like in action on the MyVR checkout flow, take a look at our support article which has screenshots of the section where a promo code would be entered: https://help.myvr.com/hc/en-us/articles/360000096126-Promotions-overview Let me know if you have any questions on this! -Kevin
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  Extra fee for late check out/early check in
  

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  @scott-yesner - I do the same thing you do for the parking spaces. I book them as separate properties in order to maintain separate calendars. As for the owner statements, where are you generating your invoices to upload to the portal? If you're using QuickBooks, I may have several ideas for you. -- Jenny
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  Solved Do reservation requests expire?
  

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  @ann-karako yes but as when you accept, you can customize it.
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  Solved Cancelling
  

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  looks like we solved this one offline - for others reading, be sure not to CLOSE a reservation prior to cancelling it.
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  Instagram action button
  

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  Hey @Rasmus - We don't currently have a plan for an Instagram button, but that would be a great feature request.
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  Printable "Lease" for Vacation rental
  

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  Hi Dan, Although this cannot currently be done in MyVR, there are some great templates and free resources available online. You'll want to check the legal requirements for a lease agreement in the city/county/state where your property is located. From there, you can create/fill a template for your guest(s). See below for some resources I found: eForms lease template Rental Lease Agreements.com template LawDepot.com template I hope this helps! -Anne
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  How can guest cancel MyVR reservation?
  

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  Hi Lisa, There is currently not a way for the guest to cancel their reservation using the MyVR website or booking page. Please see this help article for instructions to cancel the reservation from MyVR for the guest. If you scroll to the bottom there are also instructions for issuing refunds (if applicable.) I hope this helps! -Anne
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  Solved Is there a way to automatically accept a reservation once an inquiry has been made?
  

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  @jenny-oest Thank you so much Jenny! I'll give it a try. Roanne
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  Link to Guest Friendly Reservation Details
  

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  @Anne-Kohn - this is fantastic, thank you!
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  This topic is deleted!
  

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  Booking Process Special Requests
  

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  @ann-karako - I had the same thing happen a few months ago for the first time. Unfortunately, we DO have ONE pet-friendly unit, so I don't want to eliminate it from all properties - only from SOME properties. I DO agree that the flag should show up on the reservation if they have checked it during the reservation process. I'm heading to the feature request area too!
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  Solved Minimum stay
  

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  Yes, @Darrell-Looney112 , you must input a minimum stay when you are adding a rate period; that has not changed. But @Catie-Aring , specifically in the case of changing the minimum stay for weekdays vs. weekends, that's a LOT of rate periods. For the holidays, it's not that bad to create individual rates/minimum stays, but it would be very cumbersome to input two rate periods for every remaining week on the calendar, especially for multiple properties. To my knowledge there is no way to create a generalized rule such as you're describing.
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  Solved Declining a booking
  

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  Ok thanks so much for your guidance.
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  Cancellation Notifications
  

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  Very easy! Thanks