Reservations & Quotes

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  Unsolved Declining a booking
  

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  @Carole - it's my understanding that the only info returned to HomeAway in response to the booking request is whether or not it was accepted or declined. Any other changes we make on our system are not shared with HA. This might be worth a phone call to your HomeAway PM representative to clarify? Perhaps things have changed?
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  Cancellation Notifications
  

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  Very easy! Thanks
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  Unsolved Changing minimum stay
  

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  Also, if you as the owner are booking the stay yourself through the MyVR platform, rather than a guest doing it on your website, it will allow you to book any number of days, regardless of the minimum you have set. The guest, however, will not be able to book for less than the minimum.
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  Updating property in reservation
  

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  @carole - That's how they build our system!
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  Shared
  

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  @jenny-oest said in Shared: @carole - I've actually created a property for my services. Then I have the pricing in one place and can track it separately. You can double book those services if they are unlimited. You can then look at a list of reservations for that "property" to see your commitments. @Jenny-Oest That's interesting - how do you tie them into an actual booked property? Does the "service" property have the ability to be booked in tandem with your other properties?
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  Renter mailing address?
  

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  Danny - am I understanding this comment correctly, that with channel management, the renter's address WILL be included in the transferred info? Because I'm using the channel manager, and it does NOT come over. I just circled back with our channel management team to double check on this. We do not currently use the billing address entered in channels such as HomeAway as the renter address. We are, however, interested in adding this feature. Keep an eye out.
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  How to send split payment requests for reservation guests?
  

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  @mary-freiberg I just ask them to call me and I will customize their payments. I enter the cards into MyVR, and then I enter a payment schedule that includes each individual payment on the required due date. It's OK if some of the payments are due on the same day. Then, I go back to each one and schedule it to the correct card. Voila - automatic payments process as they have requested. Jenny
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  Solved How do Split Refunds post?
  

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  @jenny-oest said in How do Split Refunds post?: Since the payment schedule already specifies that the security deposit is part of the final payment, why doesn't the refund of those same funds default to that payment and card? That sounds like a feature request In all seriousness, we don't use this default because we feel it wouldn't be a good user experience as deposits currently work. Before we're willing to do anything automatically with deposits, we would like to look into allowing more customization around which payments contain refundable deposits. Rest assured, improving our current deposits system is very much on our mind
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  Quote Building
  

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  @alessandra-colandrea - the best way to handle this is to revise the quote for the current stay to include the extra nights. Then send THAT quote. The payment schedule will credit all previous payments toward the new total, and a balance due for the two extra nights. When the guest agrees to those revised terms, the payment is processed and the extra nights show booked. The reservation now replaces the previous terms for 8 nights with the new quote for 10. BE CAREFUL that you do NOT replace the current terms with only a two night stay. If you do that, you are in essence saying that he isn't staying the first 8 nights and then the system will refund the difference between the two quotes. Another option, but one that's probably not as accurate, is to receive his payment info over the phone and then do a off-off charge for the additional amount. But then your system data will not be accurate for reporting and you'll have to manually block the extra dates on the calendar. It's NOT the way I would recommend. Jenny
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  Solved Does a One Time Rate Override a Recurring Rate?
  

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  Hi @joseph-sennish, Great question! When there are multiple custom rates (including recurring custom rates) set for particular dates, the custom rate with the shortest rate period will be applied. So, if your one time rate for 2019 has a shorter rate period, it will be used and you won't need to turn off "Repeat Annually" on your usual seasonal pricing. If your seasonal rate that repeats annually has a shorter rate period, then you should turn off "Repeat Annually" to accommodate the special rate in 2019. For more on rates and which rates take precedence see this help article.
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  Solved Pro-Rating a Quote
  

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  @carol-hagemann Thanks Wendy for your quick response! I will certainly suggest this as a feature.
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  Solved Change to Sales Taxes
  

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  @dan-bloch - This happened to us a few years ago - but once a guest signs a contract and books with you, do you have the contractual right to increase their price to cover the new sales tax? I had to eat the difference on my bookings because I guarantee their price once they've paid the first deposit and signed the contract.
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  Is there a way to filter by property group?
  

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  Hi @carole, Thank you for your inquiry. There currently isn't a way to sort or search for reservations by property group but that would make an excellent feature request.
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  Solved Minimum stay
  

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  @Wendy-Gold Thanks for the clarification! I guess I'd better be on my game, lol!
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  Modify payment
  

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  Hey Rikke, Thanks for the post. You are on the right path! Unfortunately there is no way to "split" a payment once it's already been paid. What you can do, as you've suggested, is refund half of the payment. Then, after refunding, you can create a new quote for the reservation with a new scheduled payment for the remaining amount. Set this new quote as the terms of the reservation. This will create a payment that is scheduled for collection at whatever date you set. You won't need to run a one-off charge. I hope this helps! Cheers, Mike
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  Designating rental agreements to specific properties.
  

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  Hi @steve-harrison, Thank you for reaching out, those are great questions. The official and best way to have per-property rental agreements is to have 1 rental contract for each property and one booking policy for each property. There are a couple of ways to assign specific rental agreements to specific properties depending on whether you want to upload the rental agreement per property or just choose a specific rental agreement when sending a quote. One way would be to create a custom field on the property level here. For the data type, choose File Upload. Once you have the custom field set up, you can go into your individual properties and upload each specific rental agreement into the custom field. Alternativly, if you just like to specify the rental agreement to be used when sending quotes, you can upload all of the specific rental agreements here. Then when you go to send a quote, in the rental terms step you can choose which rental contract to send with the quote. As far as specifying the rental contract used for "book it now", you will need to edit your default booking policy here. In the Quote Defaults tab, you can choose to use a specific Rental Contract. For this to be an option and not greyed out, you will need to upload a rental agreement here. As mentioned priorly, the best way to handle per-property rental agreements would be to create a separate booking policy for each property. To do this you would just create new booking policies instead of editing your default booking policy.
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  Solved Returning Guest
  

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  Hi @Jill-Evarts, Thank you for reaching out. When you generate a new quote for a returning guest, right now the proper way to do it will be to input the guest's information again. What you're looking for (a way to better handle returning guest quotes without having to input guest information) would make a great feature request though. I recommend that you suggest it here.
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  Solved Mark an inquiry declined?
  

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  This is a good item as a feature request - I was thinking that I needed to be able to sort by inquiries by the tags that they have. You could create a tag that says "declined" and then if we submit a feature request for sorting and filtering by tags, we might have a powerful feature!
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  Solved Archived Reservations
  

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  Hi @darrell-looney112, Thank you for reaching out. Reservations can't be archived but they can be closed. Once they have been closed, you can view them by using the green "Search & Filters" button in the top right corner of the reservations page. From there, you can select to filter only closed reservations. Please see the screenshot below for where this option is. After you have clicked the "Closed" closed check box, you will see a list of all of your closed reservations. Hope this helps.