@Carole - I tried the same thing a while back. If/when you forward an email to the MyVR system, it places it in the messages folder, and you have to manually create a new inquiry to create the conversation thread. But the original message (from any outside source) doesn’t follow the inquiry thread. I’ve submitted that as a feature request - feel free to do the same 🙂
I think at some point if MyVR roles out a bigger feature piece like more of an email client, those are good things to include.
While we don’t have a “resend last message” button, we do allow you to create message templates for commonly sent messages. You can then use these templates for automations or for manual responses. Here is our introduction to message templates, and here is our introduction to automation. Finally, to use a template manually click the “Template” button in the message composer.
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I’ve been using the copy reservation feature, and then having a “tentative” reservation in the system until they decide. If they end up not booking, I cancel it. It’s not ideal, but it’s a work around for now because I have this situation often. But most of the time, they book.
Unfortunately MyVR doesn’t support messaging without an associated inquiry. You can turn any Other message into an inquiry to enable messaging. When converting an Other message into an inquiry, you need to select a property and enter a number of adults. The first name, last name, and renter email fields are also required, but they should automatically be filled for you.
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Everything else can be left blank, and all inquiry information can be editted later using the Modify Inquiry option on the inquiry detail page.
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As @Jenny-Oest mentioned, tags can be added to inquiries and used to filter your inquiry list. We added this with the intent that these tags could be used for a variety of things. Tagging things as “to do” or “requires followup” is one good use of tags. Another good use is lead assignment. If you have multiple users on your MyVR account, you can tag things as “Danny” or “Jon” to indicate that some leads are Danny’s responsibility to manage while others are Jon’s.
But the list doesn’t tend to stay sorted whenever I start working on a sublist
You should be able to sort the inquiries list and then use the “Search & Filters” area to search for inquiries with a tag while retaining the sort order you specified before. If this isn’t working for you, please contact us in the Support area of the dashboard or at https://myvr.com/contact/
Anyone else using them consistently for anything?
I would also love to hear if people have found other uses for tags!