Hi Gary,

You can send a copy of the quote to accept on the quote itself with the following steps:

Click on the Reservation > Below the Renter’s picture, on the left-hand side click Quotes > Click on the quote you created > in the lower right-hand corner click on Actions > Send to Renter.

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Your guest will receive an email with a link to your Reservation Details page where they can review and confirm the reservation.

Let me know if you run into any troubles!

-Anne

Agreed! Thank you for the feedback!

@amber-d They are manually entering them as reservations and then choosing Owner Portal as the source. I think there was a misunderstanding about what the Owner Portal was when we started using MyVR. We don’t even have one. But now we have years of data with Owner Portal as a source that we can’t change, and so we keep using it. But it acts differently, lol.

So…Here’s how I’m using the active links in case this helps anyone else:

I have a few custom fields that are active links:

Mapquest directions to the property
Link for HomeAway/VRBO Review

I’m going to add some additional ones.

I have a check-in document with arrival information where I am including the mapquest link. I am also automating my template to request a guest review a few days after the stay.

Any other ideas for active links in custom fields?

@jenny-oest You always know all the neat tricks! Thanks!

Hi @steve-harrison

Existing renters within MyVR are automatically added to your contact list. If you are looking to import a list external to MyVR, that’s available as a paid service.

You can view your contact list within MyVR under Reporting > Views > Contacts (or here).

To send announcements to your contacts, you can use either our MailChimp or ConstantContact integration from our App Marketplace.

Feel free to reach out again if you need additional assistance with any of the above.

@Mary-Freiberg Although I generally “stalk” everyone - I only reach out to those who are either super friendly or who provide alot of details in their inquiry. Sometimes they respond and sometimes they don’t (the Linked In contacts I make are the least responded to in a timely manner. I think most people don’t pay any attention to Linked In and go on it rarely - sometimes I get a reply from someone a month after I have reached out to them.
I don’t submit “friend requests” to them on Facebook, I just message them.
In my message I tell them that I am not trying to cyber-stalk them but that since I had not heard back from them I was concerned, and since the listing sites have blocked their email so this is the only way I could make contact. I suppose those that don’t answer might be annoyed, but most don’t seem concerned.

Hi @sarah-scanlon,

Thank you for reaching out, I’m happy to help.

There is a way to turn those notifications off using notification rules. Just go to Setup -> Notifications -> Notification Rules. Or, alternatively just go here.

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To stop reservation emails from being sent you will probably want to disable the Default Reservation Assignee Notifications. You can also create custom notification rules if you would only want to be notified when certain events take place.

Let us know if you need any further assistance with this.

Hi @Carole,

With HomeAway, inquiries begin with a proxy email address like dvqg5ds8-2b4h-46bc-b864-d8d5c42e1opm@messages.homeaway.com. Messages sent to this email address will always be marked as delivered but never as opened.

Once an inquiry becomes booked, HomeAway gives MyVR access to the true email address of the renter. From then on, all of your messages will be sent to this email address. Because of this change, you’ll be able to see whether all messages post-booking have been delivered or opened.

Best,
Danny

Hi @Jenny-Oest,

Thanks for writing this up! This is a great way to recover an inquiry that has been archived or marked as spam. I also want to mention that you can find any archived inquiry in the inquiries list. Simply click on “Search & Filters” and check the box labelled “Archived”.

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Just like the inquiry detail view, you can unarchive and remove the spam flag from inquiries in the list view.

Cheers,
Danny

@Stripe-Account It is usually some form of the property name and then ends in @inquiry.myyvr.com . For example, here is one of mine:
magic-factory-loft-three-east+1be8f63c88@inquiry.myvr.com
Note that it does change for each booking.
I have a problem with guests not receiving my emails from the system so I do let them know to search their junk mail for something ending in myvr.com.
Carole

@Danny-Eiden OK thanks!

Thanks for looking into that, Jenny.

Hi Valerie,

You are going about this the right way. Looking at your account, it appears that there are 10 paused emails in your outbox with 3 of them being either “Remind Housekeeper” or “Notify Housekeeper”. You can make these messages easier to find by filtering for paused messages.

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If there are some emails that you’d expect to see in the list that still aren’t there, please report an issue to our help team.

Best,
Danny

PS: You might want to check out this conversation about renting shared / combination properties

@Danny-Eiden Will do…thanks, Jim

Done. Voted 👍

@Jenny-Oest said in Adding more than 1 email in a reservation:

I’d remember to update each of the automated emails in your outbox queue with the additional guest email addresses.

This is a great idea! You can edit scheduled emails from Messages > Outbox

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You can also edit all scheduled emails for a single reservation by going to the Timeline tab of a reservation and choosing to view Future events

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Clicking either of these buttons will pull up the template editor, including the following fields

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Thanks for the suggestion, @Jenny-Oest!

I’m pretty sure I’ve already submitted this as a feature request. I was just hoping to find out how others are handling these situations.

@Mary-Beth-Ericson said in Gmail sent to spam folders . . . guests don't receive them:

So the spam folder issue isn’t related to my gmail address?

You are correct. The spam folder issue is not related to your gmail address.