I just received this response from HomeAway:
Hope you had a great weekend! I just spoke to the larger team and learned that in an effort to ensure that only HomeAway-verified travelers are receiving review requests, HomeAway doesn’t provide the reviews URLs anymore – all personalized review requests need to come through the reviews dashboard tool.
HomeAway does send two emails with links to the traveler after checkout, and once you review the traveler they will also get another notification with a link, so if you don’t want to log into the dashboard you can tell travelers (in your automated email or in person) to review through one of those emails.
-- that said, they are restricting reviews now to only those registered users that booked through their site. I've not quite dropped this yet - trying to find the URL formula still so that if it's reservation related, perhaps we can construct it with custom or reservation fields?
@jenny-oest In our case, we book up to 12 months out. In November, one of our municipalities raised their Transient Occupancy Tax Rate from 10% to 12% effective July 1st.
We had about 175 reservations that change applied to.
We definitely did pass the change on.
@Susan-Perry - just want to close this out after Jenny's response, which we agree with!
Although MyVR's emails are secure, it's generally always a best practice to restrict sending any personal or financial information over email.
Yes, VRBO wouldn't publicize that information. A few guests who have already booked via VRBO mentioned they saw my number on VRBO's website (I can't find anything and that can't right). It can't be in an email they've received because that's what they've been calling to request (i.e. details with address and access code). I'm stumped!
I ended up just dumping them all to a spreadsheet using the API so I'm good to go. For those who have the same issue in the future, here's how I did it:
Send a GET request to:
Add the necessary parameters. In my case, I used:
Authorization: Bearer [API_KEY]
Everything Bundle plans are available on an annual basis only, as they include the cost of an annual HomeAway listing in the bundle. Will the new property be listed on HomeAway?
You can update notifications in your Setup. Although you can't have two "Primary Notification" contacts, you can arrange notification rules:
Go to Setup > Notifications > Notification Rules and click "new rule." You could name the rule after the new property, assign it to a new contact's phone/email and check each Event box desired. Once your rule is set up, click "Create" and test using the Testing Tool.
You can send a copy of the quote to accept on the quote itself with the following steps:
Click on the Reservation > Below the Renter's picture, on the left-hand side click Quotes > Click on the quote you created > in the lower right-hand corner click on Actions > Send to Renter.
Your guest will receive an email with a link to your Reservation Details page where they can review and confirm the reservation.
Let me know if you run into any troubles!
@amber-d They are manually entering them as reservations and then choosing Owner Portal as the source. I think there was a misunderstanding about what the Owner Portal was when we started using MyVR. We don't even have one. But now we have years of data with Owner Portal as a source that we can't change, and so we keep using it. But it acts differently, lol.
So...Here's how I'm using the active links in case this helps anyone else:
I have a few custom fields that are active links:
Mapquest directions to the property
Link for HomeAway/VRBO Review
I'm going to add some additional ones.
I have a check-in document with arrival information where I am including the mapquest link. I am also automating my template to request a guest review a few days after the stay.
Any other ideas for active links in custom fields?
Existing renters within MyVR are automatically added to your contact list. If you are looking to import a list external to MyVR, that's available as a paid service.
You can view your contact list within MyVR under Reporting > Views > Contacts (or here).
To send announcements to your contacts, you can use either our MailChimp or ConstantContact integration from our App Marketplace.
Feel free to reach out again if you need additional assistance with any of the above.
@Mary-Freiberg Although I generally "stalk" everyone - I only reach out to those who are either super friendly or who provide alot of details in their inquiry. Sometimes they respond and sometimes they don't (the Linked In contacts I make are the least responded to in a timely manner. I think most people don't pay any attention to Linked In and go on it rarely - sometimes I get a reply from someone a month after I have reached out to them.
I don't submit "friend requests" to them on Facebook, I just message them.
In my message I tell them that I am not trying to cyber-stalk them but that since I had not heard back from them I was concerned, and since the listing sites have blocked their email so this is the only way I could make contact. I suppose those that don't answer might be annoyed, but most don't seem concerned.
Thank you for reaching out, I'm happy to help.
There is a way to turn those notifications off using notification rules. Just go to Setup -> Notifications -> Notification Rules. Or, alternatively just go here.
To stop reservation emails from being sent you will probably want to disable the Default Reservation Assignee Notifications. You can also create custom notification rules if you would only want to be notified when certain events take place.
Let us know if you need any further assistance with this.
With HomeAway, inquiries begin with a proxy email address like email@example.com. Messages sent to this email address will always be marked as delivered but never as opened.
Once an inquiry becomes booked, HomeAway gives MyVR access to the true email address of the renter. From then on, all of your messages will be sent to this email address. Because of this change, you'll be able to see whether all messages post-booking have been delivered or opened.
Thanks for writing this up! This is a great way to recover an inquiry that has been archived or marked as spam. I also want to mention that you can find any archived inquiry in the inquiries list. Simply click on "Search & Filters" and check the box labelled "Archived".
Just like the inquiry detail view, you can unarchive and remove the spam flag from inquiries in the list view.
@Stripe-Account It is usually some form of the property name and then ends in @inquiry.myyvr.com . For example, here is one of mine:
Note that it does change for each booking.
I have a problem with guests not receiving my emails from the system so I do let them know to search their junk mail for something ending in myvr.com.
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