@amber-d They are manually entering them as reservations and then choosing Owner Portal as the source. I think there was a misunderstanding about what the Owner Portal was when we started using MyVR. We don't even have one. But now we have years of data with Owner Portal as a source that we can't change, and so we keep using it. But it acts differently, lol.
So...Here's how I'm using the active links in case this helps anyone else:
I have a few custom fields that are active links:
Mapquest directions to the property
Link for HomeAway/VRBO Review
I'm going to add some additional ones.
I have a check-in document with arrival information where I am including the mapquest link. I am also automating my template to request a guest review a few days after the stay.
Any other ideas for active links in custom fields?
I'm wondering why, if a guest already has a confirmed reservation, the change in tax rate would apply to them? If you have a contract for a fixed price, are you not bound to that price? When that happened to us in Florida, I had to eat the .25% increase. I let sleeping dogs lie.
And even if you COULD contractually go back and ask for it - do you want to? How will your guest react?
Going forward, you can just increase your tax rate, and new inquiries will reflect it.
Just something to think about...
Existing renters within MyVR are automatically added to your contact list. If you are looking to import a list external to MyVR, that's available as a paid service.
You can view your contact list within MyVR under Reporting > Views > Contacts (or here).
To send announcements to your contacts, you can use either our MailChimp or ConstantContact integration from our App Marketplace.
Feel free to reach out again if you need additional assistance with any of the above.
@Mary-Freiberg Although I generally "stalk" everyone - I only reach out to those who are either super friendly or who provide alot of details in their inquiry. Sometimes they respond and sometimes they don't (the Linked In contacts I make are the least responded to in a timely manner. I think most people don't pay any attention to Linked In and go on it rarely - sometimes I get a reply from someone a month after I have reached out to them.
I don't submit "friend requests" to them on Facebook, I just message them.
In my message I tell them that I am not trying to cyber-stalk them but that since I had not heard back from them I was concerned, and since the listing sites have blocked their email so this is the only way I could make contact. I suppose those that don't answer might be annoyed, but most don't seem concerned.
Thank you for reaching out, I'm happy to help.
There is a way to turn those notifications off using notification rules. Just go to Setup -> Notifications -> Notification Rules. Or, alternatively just go here.
To stop reservation emails from being sent you will probably want to disable the Default Reservation Assignee Notifications. You can also create custom notification rules if you would only want to be notified when certain events take place.
Let us know if you need any further assistance with this.
With HomeAway, inquiries begin with a proxy email address like email@example.com. Messages sent to this email address will always be marked as delivered but never as opened.
Once an inquiry becomes booked, HomeAway gives MyVR access to the true email address of the renter. From then on, all of your messages will be sent to this email address. Because of this change, you'll be able to see whether all messages post-booking have been delivered or opened.
Thanks for writing this up! This is a great way to recover an inquiry that has been archived or marked as spam. I also want to mention that you can find any archived inquiry in the inquiries list. Simply click on "Search & Filters" and check the box labelled "Archived".
Just like the inquiry detail view, you can unarchive and remove the spam flag from inquiries in the list view.
@Stripe-Account It is usually some form of the property name and then ends in @inquiry.myyvr.com . For example, here is one of mine:
Note that it does change for each booking.
I have a problem with guests not receiving my emails from the system so I do let them know to search their junk mail for something ending in myvr.com.
You are going about this the right way. Looking at your account, it appears that there are 10 paused emails in your outbox with 3 of them being either "Remind Housekeeper" or "Notify Housekeeper". You can make these messages easier to find by filtering for paused messages.
If there are some emails that you'd expect to see in the list that still aren't there, please report an issue to our help team.
PS: You might want to check out this conversation about renting shared / combination properties
@Jim-Knape - I've been using this format for quite some time - as I make my own review requests to VRBO/HomeAway because so many bookings are not through their source. Yes - reviews on one listing WILL appear on all of their family of listings. I can't vouch for FlipKey - I'm using VacationHomeRentals.com which just converted to a FlipKey, Trip Advisor listing, so I'm still navigating that journey.
Glad I could help!
@Wendy-Kelley My hunch is that the file was saved in that format (html) originally, as it appears that you were able to upload a file using the .pdf format subsequently. If you think there is an underlying issue in the file upload process, please submit an issue using the support form and we'll dig deeper. Thanks!
@Jenny-Oest said in Adding more than 1 email in a reservation:
I'd remember to update each of the automated emails in your outbox queue with the additional guest email addresses.
This is a great idea! You can edit scheduled emails from Messages > Outbox
You can also edit all scheduled emails for a single reservation by going to the Timeline tab of a reservation and choosing to view Future events
Clicking either of these buttons will pull up the template editor, including the following fields
Thanks for the suggestion, @Jenny-Oest!
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