Messages

• K

  Solved Automated messages to Owners only?
  

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  @kirsten-azoulay - you might want to submit a feature request to add Guest type to the advanced filters - Owner, owner guest, or guest might all have different kinds of messages, depending upon how you handle them. In the meantime, could you add a custom field to contain "owner" (you'd have to manually update that) that would trigger different emails?
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  How do I request reviews in a post departure email?
  

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  I'm hoping being able to collect reviews on our MYVR website, where we do 35% of our bookings, is already logged as a feature request. Let's get some votes going on that topic!!
• A

  Duplicating an auto email
  

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• 

  Messages: Receiving photos from Airbnb message
  

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  Hey @Sebastien-Long - yes, this is normal. Airbnb strips any HTML, links, attachments, pictures and all other non-textual elements from messages before they are sent.
• A

  Does closing a reservation stop messages from going out?
  

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  @ann-karako - you could go back to SOME of them that are not too old and ask for them with a manual message?
• D

  Solved Send all reservations a message
  

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  @jenny-oest In our case, we book up to 12 months out. In November, one of our municipalities raised their Transient Occupancy Tax Rate from 10% to 12% effective July 1st. We had about 175 reservations that change applied to. We definitely did pass the change on.
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  Solved How do I remove old Tags from the Drop Down Options?
  

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  Hi @Jenny-Oest - We don't have the ability to remove those at this time - go ahead and add it as a feature request!
• S

  Solved Are MyVr emails secure enough to receive credit card numbers?
  

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  @Susan-Perry - just want to close this out after Jenny's response, which we agree with! Although MyVR's emails are secure, it's generally always a best practice to restrict sending any personal or financial information over email.
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  Contact Information
  

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  Yes, VRBO wouldn't publicize that information. A few guests who have already booked via VRBO mentioned they saw my number on VRBO's website (I can't find anything and that can't right). It can't be in an email they've received because that's what they've been calling to request (i.e. details with address and access code). I'm stumped!
• 

  Is there a way to search through the content of messages?
  

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  I ended up just dumping them all to a spreadsheet using the API so I'm good to go. For those who have the same issue in the future, here's how I did it: Send a GET request to: https://api.myvr.com/v1/inquiry-messages/ Add the necessary parameters. In my case, I used: limit=1000 startDate=2019-01-01 Example: GET /v1/inquiry-messages/?limit=1000&startDate=2019-01-01 HTTP/1.1 Host: api.myvr.com Authorization: Bearer [API_KEY]
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  This topic is deleted!
  

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• W

  Solved Using two property listings on My VR
  

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  Hi @W-Keith-Courtney, Everything Bundle plans are available on an annual basis only, as they include the cost of an annual HomeAway listing in the bundle. Will the new property be listed on HomeAway? You can update notifications in your Setup. Although you can't have two "Primary Notification" contacts, you can arrange notification rules: Go to Setup > Notifications > Notification Rules and click "new rule." You could name the rule after the new property, assign it to a new contact's phone/email and check each Event box desired. Once your rule is set up, click "Create" and test using the Testing Tool. -Anne
• G

  Solved Link to reservation
  

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  Hi Gary, You can send a copy of the quote to accept on the quote itself with the following steps: Click on the Reservation > Below the Renter's picture, on the left-hand side click Quotes > Click on the quote you created > in the lower right-hand corner click on Actions > Send to Renter. Your guest will receive an email with a link to your Reservation Details page where they can review and confirm the reservation. Let me know if you run into any troubles! -Anne
• 

  Solved Using the "USE PROPERTY FILE" feature
  

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  Agreed! Thank you for the feedback!
• A

  Solved Messaging for an Owner Portal reservation
  

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  @amber-d They are manually entering them as reservations and then choosing Owner Portal as the source. I think there was a misunderstanding about what the Owner Portal was when we started using MyVR. We don't even have one. But now we have years of data with Owner Portal as a source that we can't change, and so we keep using it. But it acts differently, lol.
• 

  Solved Additional Smart Tags?
  

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  @kevin-poglitsch thanks for letting us know. I have the zapier all figured out to update my QB - only missing those pieces. I think I’m going to switch my 20 votes all to this....
• 

  Solved Active Links in Custom Fields
  

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  So...Here's how I'm using the active links in case this helps anyone else: I have a few custom fields that are active links: Mapquest directions to the property Link for HomeAway/VRBO Review I'm going to add some additional ones. I have a check-in document with arrival information where I am including the mapquest link. I am also automating my template to request a guest review a few days after the stay. Any other ideas for active links in custom fields?
• A

  Notes on Inquiries?
  

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  @jenny-oest You always know all the neat tricks! Thanks!
• S

  Adding existing contact list to MyVr
  

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  Hi @steve-harrison Existing renters within MyVR are automatically added to your contact list. If you are looking to import a list external to MyVR, that's available as a paid service. You can view your contact list within MyVR under Reporting > Views > Contacts (or here). To send announcements to your contacts, you can use either our MailChimp or ConstantContact integration from our App Marketplace. Feel free to reach out again if you need additional assistance with any of the above.
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  Automatically "cc" a second email address?
  

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  @Mary-Freiberg Although I generally "stalk" everyone - I only reach out to those who are either super friendly or who provide alot of details in their inquiry. Sometimes they respond and sometimes they don't (the Linked In contacts I make are the least responded to in a timely manner. I think most people don't pay any attention to Linked In and go on it rarely - sometimes I get a reply from someone a month after I have reached out to them. I don't submit "friend requests" to them on Facebook, I just message them. In my message I tell them that I am not trying to cyber-stalk them but that since I had not heard back from them I was concerned, and since the listing sites have blocked their email so this is the only way I could make contact. I suppose those that don't answer might be annoyed, but most don't seem concerned.