Messages

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  Unsolved Inserting Photos into Messaging - HTML Tool urgently needed!
  

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  @darrell-looney112 - thanks! I just needed another source for converting to the HTML code since the one I’ve been using decided to retire. I found this site: https://html.imageonline.co/ which works - you just have to switch the view to source under developer tools, and then select all. Thanks! Jenny
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  Repeat messaging happening
  

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  Solved Additional Smart Tags?
  

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  @jenny-oest ahhh gotcha! Wasn’t familiar with the verbiage but that clears it up. Thanks!
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  Airbnb Attachments
  

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  @darrell-looney112 That works too. We’re in Cali so we use every option available. Upload the guest rental agreement to MyVR and any Channel that allows it. Put in house rules on MyVR. Then some added verbiage on the guest rental agreement and high points at the tail end of our descriptions. The electronic surveillance disclosure draws very few questions. We just say, we or the neighbors might have it in lawyer language.
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  Customize Email
  

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  @Ryan-Degnan That is a great feature request! Do you know where to submit it?
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  Mass delete emails in outbox
  

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  @Jenny-Oest Thanks - I submitted again the other day
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  Solved SMS Message option
  

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  @jenny-oest Thank you so much for your help!! Much appreciated!
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  Solved Automated messages to Owners only?
  

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  @kirsten-azoulay - you might want to submit a feature request to add Guest type to the advanced filters - Owner, owner guest, or guest might all have different kinds of messages, depending upon how you handle them. In the meantime, could you add a custom field to contain “owner” (you’d have to manually update that) that would trigger different emails?
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  Duplicating an auto email
  

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  Messages: Receiving photos from Airbnb message
  

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  Hey @Sebastien-Long - yes, this is normal. Airbnb strips any HTML, links, attachments, pictures and all other non-textual elements from messages before they are sent.
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  Does closing a reservation stop messages from going out?
  

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  @ann-karako - you could go back to SOME of them that are not too old and ask for them with a manual message?
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  Solved Send all reservations a message
  

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  @jenny-oest In our case, we book up to 12 months out. In November, one of our municipalities raised their Transient Occupancy Tax Rate from 10% to 12% effective July 1st. We had about 175 reservations that change applied to. We definitely did pass the change on.
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  Solved How do I remove old Tags from the Drop Down Options?
  

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  Hi @Jenny-Oest - We don’t have the ability to remove those at this time - go ahead and add it as a feature request!
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  Solved Are MyVr emails secure enough to receive credit card numbers?
  

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  @Susan-Perry - just want to close this out after Jenny’s response, which we agree with! Although MyVR’s emails are secure, it’s generally always a best practice to restrict sending any personal or financial information over email.
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  Is there a way to search through the content of messages?
  

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  I ended up just dumping them all to a spreadsheet using the API so I’m good to go. For those who have the same issue in the future, here’s how I did it: Send a GET request to: https://api.myvr.com/v1/inquiry-messages/ Add the necessary parameters. In my case, I used: limit=1000 startDate=2019-01-01 Example: GET /v1/inquiry-messages/?limit=1000&startDate=2019-01-01 HTTP/1.1 Host: api.myvr.com Authorization: Bearer [API_KEY]
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  This topic is deleted!
  

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  Solved Using two property listings on My VR
  

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  Hi @W-Keith-Courtney, Everything Bundle plans are available on an annual basis only, as they include the cost of an annual HomeAway listing in the bundle. Will the new property be listed on HomeAway? You can update notifications in your Setup. Although you can’t have two “Primary Notification” contacts, you can arrange notification rules: Go to Setup > Notifications > Notification Rules and click “new rule.” You could name the rule after the new property, assign it to a new contact’s phone/email and check each Event box desired. Once your rule is set up, click “Create” and test using the Testing Tool. -Anne
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  Solved Link to reservation
  

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  Hi Gary, You can send a copy of the quote to accept on the quote itself with the following steps: Click on the Reservation > Below the Renter’s picture, on the left-hand side click Quotes > Click on the quote you created > in the lower right-hand corner click on Actions > Send to Renter. Your guest will receive an email with a link to your Reservation Details page where they can review and confirm the reservation. Let me know if you run into any troubles! -Anne
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  Solved Using the "USE PROPERTY FILE" feature
  

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  Agreed! Thank you for the feedback!
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  Solved Messaging for an Owner Portal reservation
  

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  @amber-d They are manually entering them as reservations and then choosing Owner Portal as the source. I think there was a misunderstanding about what the Owner Portal was when we started using MyVR. We don’t even have one. But now we have years of data with Owner Portal as a source that we can’t change, and so we keep using it. But it acts differently, lol.