Thank you for reaching out, I'm happy to help.
There is a way to turn those notifications off using notification rules. Just go to Setup -> Notifications -> Notification Rules. Or, alternatively just go here.
To stop reservation emails from being sent you will probably want to disable the Default Reservation Assignee Notifications. You can also create custom notification rules if you would only want to be notified when certain events take place.
Let us know if you need any further assistance with this.
With HomeAway, inquiries begin with a proxy email address like email@example.com. Messages sent to this email address will always be marked as delivered but never as opened.
Once an inquiry becomes booked, HomeAway gives MyVR access to the true email address of the renter. From then on, all of your messages will be sent to this email address. Because of this change, you'll be able to see whether all messages post-booking have been delivered or opened.
Thanks for writing this up! This is a great way to recover an inquiry that has been archived or marked as spam. I also want to mention that you can find any archived inquiry in the inquiries list. Simply click on "Search & Filters" and check the box labelled "Archived".
Just like the inquiry detail view, you can unarchive and remove the spam flag from inquiries in the list view.
@Stripe-Account It is usually some form of the property name and then ends in @inquiry.myyvr.com . For example, here is one of mine:
Note that it does change for each booking.
I have a problem with guests not receiving my emails from the system so I do let them know to search their junk mail for something ending in myvr.com.
You are going about this the right way. Looking at your account, it appears that there are 10 paused emails in your outbox with 3 of them being either "Remind Housekeeper" or "Notify Housekeeper". You can make these messages easier to find by filtering for paused messages.
If there are some emails that you'd expect to see in the list that still aren't there, please report an issue to our help team.
PS: You might want to check out this conversation about renting shared / combination properties
@Jim-Knape - I've been using this format for quite some time - as I make my own review requests to VRBO/HomeAway because so many bookings are not through their source. Yes - reviews on one listing WILL appear on all of their family of listings. I can't vouch for FlipKey - I'm using VacationHomeRentals.com which just converted to a FlipKey, Trip Advisor listing, so I'm still navigating that journey.
Glad I could help!
@Wendy-Kelley My hunch is that the file was saved in that format (html) originally, as it appears that you were able to upload a file using the .pdf format subsequently. If you think there is an underlying issue in the file upload process, please submit an issue using the support form and we'll dig deeper. Thanks!
@Jenny-Oest said in Adding more than 1 email in a reservation:
I'd remember to update each of the automated emails in your outbox queue with the additional guest email addresses.
This is a great idea! You can edit scheduled emails from Messages > Outbox
You can also edit all scheduled emails for a single reservation by going to the Timeline tab of a reservation and choosing to view Future events
Clicking either of these buttons will pull up the template editor, including the following fields
Thanks for the suggestion, @Jenny-Oest!
@Mary-Beth-Ericson said in Gmail sent to spam folders . . . guests don't receive them:
So the spam folder issue isn't related to my gmail address?
You are correct. The spam folder issue is not related to your gmail address.
@Carole - I tried the same thing a while back. If/when you forward an email to the MyVR system, it places it in the messages folder, and you have to manually create a new inquiry to create the conversation thread. But the original message (from any outside source) doesn't follow the inquiry thread. I've submitted that as a feature request - feel free to do the same
I think at some point if MyVR roles out a bigger feature piece like more of an email client, those are good things to include.
Hi Margaret. Welcome to MyVR!
While we don't have a "resend last message" button, we do allow you to create message templates for commonly sent messages. You can then use these templates for automations or for manual responses. Here is our introduction to message templates, and here is our introduction to automation. Finally, to use a template manually click the "Template" button in the message composer.
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