@Wendy-Kelley My hunch is that the file was saved in that format (html) originally, as it appears that you were able to upload a file using the .pdf format subsequently. If you think there is an underlying issue in the file upload process, please submit an issue using the support form and we'll dig deeper. Thanks!
@Carole - I tried the same thing a while back. If/when you forward an email to the MyVR system, it places it in the messages folder, and you have to manually create a new inquiry to create the conversation thread. But the original message (from any outside source) doesn't follow the inquiry thread. I've submitted that as a feature request - feel free to do the same
I think at some point if MyVR roles out a bigger feature piece like more of an email client, those are good things to include.
While we don't have a "resend last message" button, we do allow you to create message templates for commonly sent messages. You can then use these templates for automations or for manual responses. Here is our introduction to message templates, and here is our introduction to automation. Finally, to use a template manually click the "Template" button in the message composer.
I've been using the copy reservation feature, and then having a "tentative" reservation in the system until they decide. If they end up not booking, I cancel it. It's not ideal, but it's a work around for now because I have this situation often. But most of the time, they book.
Unfortunately MyVR doesn't support messaging without an associated inquiry. You can turn any Other message into an inquiry to enable messaging. When converting an Other message into an inquiry, you need to select a property and enter a number of adults. The first name, last name, and renter email fields are also required, but they should automatically be filled for you.
Everything else can be left blank, and all inquiry information can be editted later using the Modify Inquiry option on the inquiry detail page.