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• W

  Unsolved Using two property listings on My VR
  

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  Hi @W-Keith-Courtney, Everything Bundle plans are available on an annual basis only, as they include the cost of an annual HomeAway listing in the bundle. Will the new property be listed on HomeAway? You can update notifications in your Setup. Although you can't have two "Primary Notification" contacts, you can arrange notification rules: Go to Setup > Notifications > Notification Rules and click "new rule." You could name the rule after the new property, assign it to a new contact's phone/email and check each Event box desired. Once your rule is set up, click "Create" and test using the Testing Tool. -Anne
• G

  Solved Link to reservation
  

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  Hi Gary, You can send a copy of the quote to accept on the quote itself with the following steps: Click on the Reservation > Below the Renter's picture, on the left-hand side click Quotes > Click on the quote you created > in the lower right-hand corner click on Actions > Send to Renter. Your guest will receive an email with a link to your Reservation Details page where they can review and confirm the reservation. Let me know if you run into any troubles! -Anne
• 

  Solved Using the "USE PROPERTY FILE" feature
  

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  Agreed! Thank you for the feedback!
• A

  Solved Messaging for an Owner Portal reservation
  

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  @amber-d They are manually entering them as reservations and then choosing Owner Portal as the source. I think there was a misunderstanding about what the Owner Portal was when we started using MyVR. We don't even have one. But now we have years of data with Owner Portal as a source that we can't change, and so we keep using it. But it acts differently, lol.
• 

  Solved Additional Smart Tags?
  

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  @kevin-poglitsch thanks for letting us know. I have the zapier all figured out to update my QB - only missing those pieces. I think I’m going to switch my 20 votes all to this....
• 

  Solved Active Links in Custom Fields
  

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  So...Here's how I'm using the active links in case this helps anyone else: I have a few custom fields that are active links: Mapquest directions to the property Link for HomeAway/VRBO Review I'm going to add some additional ones. I have a check-in document with arrival information where I am including the mapquest link. I am also automating my template to request a guest review a few days after the stay. Any other ideas for active links in custom fields?
• A

  Notes on Inquiries?
  

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  @jenny-oest You always know all the neat tricks! Thanks!
• D

  Solved Send all reservations a message
  

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  I'm wondering why, if a guest already has a confirmed reservation, the change in tax rate would apply to them? If you have a contract for a fixed price, are you not bound to that price? When that happened to us in Florida, I had to eat the .25% increase. I let sleeping dogs lie. And even if you COULD contractually go back and ask for it - do you want to? How will your guest react? Going forward, you can just increase your tax rate, and new inquiries will reflect it. Just something to think about...
• S

  Adding existing contact list to MyVr
  

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  Hi @steve-harrison Existing renters within MyVR are automatically added to your contact list. If you are looking to import a list external to MyVR, that's available as a paid service. You can view your contact list within MyVR under Reporting > Views > Contacts (or here). To send announcements to your contacts, you can use either our MailChimp or ConstantContact integration from our App Marketplace. Feel free to reach out again if you need additional assistance with any of the above.
• 

  Automatically "cc" a second email address?
  

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  @Mary-Freiberg Although I generally "stalk" everyone - I only reach out to those who are either super friendly or who provide alot of details in their inquiry. Sometimes they respond and sometimes they don't (the Linked In contacts I make are the least responded to in a timely manner. I think most people don't pay any attention to Linked In and go on it rarely - sometimes I get a reply from someone a month after I have reached out to them. I don't submit "friend requests" to them on Facebook, I just message them. In my message I tell them that I am not trying to cyber-stalk them but that since I had not heard back from them I was concerned, and since the listing sites have blocked their email so this is the only way I could make contact. I suppose those that don't answer might be annoyed, but most don't seem concerned.
• S

  Solved Turning off reservation notifications
  

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  Hi @sarah-scanlon, Thank you for reaching out, I'm happy to help. There is a way to turn those notifications off using notification rules. Just go to Setup -> Notifications -> Notification Rules. Or, alternatively just go here. To stop reservation emails from being sent you will probably want to disable the Default Reservation Assignee Notifications. You can also create custom notification rules if you would only want to be notified when certain events take place. Let us know if you need any further assistance with this.
• 

  Where do returned emails go?
  

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  Hi @Carole, With HomeAway, inquiries begin with a proxy email address like dvqg5ds8-2b4h-46bc-b864-d8d5c42e1opm@messages.homeaway.com. Messages sent to this email address will always be marked as delivered but never as opened. Once an inquiry becomes booked, HomeAway gives MyVR access to the true email address of the renter. From then on, all of your messages will be sent to this email address. Because of this change, you'll be able to see whether all messages post-booking have been delivered or opened. Best, Danny
• 

  Solved What should I do if I accidentally mark an inquiry as spam? (or deleted)
  

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  Hi @Jenny-Oest, Thanks for writing this up! This is a great way to recover an inquiry that has been archived or marked as spam. I also want to mention that you can find any archived inquiry in the inquiries list. Simply click on "Search & Filters" and check the box labelled "Archived". Just like the inquiry detail view, you can unarchive and remove the spam flag from inquiries in the list view. Cheers, Danny
• S

  Solved What is my myvr email address?
  

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  @Stripe-Account It is usually some form of the property name and then ends in @inquiry.myyvr.com . For example, here is one of mine: magic-factory-loft-three-east+1be8f63c88@inquiry.myvr.com Note that it does change for each booking. I have a problem with guests not receiving my emails from the system so I do let them know to search their junk mail for something ending in myvr.com. Carole
• A

  Solved Quote link to property
  

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  @Danny-Eiden OK thanks!
• 

  Solved What happens to bounced emails?
  

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  Thanks for looking into that, Jenny.
• V

  Solved Automated Message Settings: "Manual"
  

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  Hi Valerie, You are going about this the right way. Looking at your account, it appears that there are 10 paused emails in your outbox with 3 of them being either "Remind Housekeeper" or "Notify Housekeeper". You can make these messages easier to find by filtering for paused messages. If there are some emails that you'd expect to see in the list that still aren't there, please report an issue to our help team. Best, Danny PS: You might want to check out this conversation about renting shared / combination properties
• 

  How do I request reviews in a post departure email?
  

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  @Jim-Knape - I've been using this format for quite some time - as I make my own review requests to VRBO/HomeAway because so many bookings are not through their source. Yes - reviews on one listing WILL appear on all of their family of listings. I can't vouch for FlipKey - I'm using VacationHomeRentals.com which just converted to a FlipKey, Trip Advisor listing, so I'm still navigating that journey. Glad I could help! Jenny
• J

  Solved Automatically Include BCC Address with Message Templates
  

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  @Danny-Eiden Will do...thanks, Jim
• 

  Rental Contracts Attachment Issue
  

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  @Wendy-Kelley My hunch is that the file was saved in that format (html) originally, as it appears that you were able to upload a file using the .pdf format subsequently. If you think there is an underlying issue in the file upload process, please submit an issue using the support form and we'll dig deeper. Thanks!