Messages

• D

  Solved Send all reservations a message
  

  4
  1
  VOTES
  4
  Posts
  98
  Views

  

  I'm wondering why, if a guest already has a confirmed reservation, the change in tax rate would apply to them? If you have a contract for a fixed price, are you not bound to that price? When that happened to us in Florida, I had to eat the .25% increase. I let sleeping dogs lie. And even if you COULD contractually go back and ask for it - do you want to? How will your guest react? Going forward, you can just increase your tax rate, and new inquiries will reflect it. Just something to think about...
• S

  Adding existing contact list to MyVr
  

  2
  0
  VOTES
  2
  Posts
  381
  Views

  W

  Hi @steve-harrison Existing renters within MyVR are automatically added to your contact list. If you are looking to import a list external to MyVR, that's available as a paid service. You can view your contact list within MyVR under Reporting > Views > Contacts (or here). To send announcements to your contacts, you can use either our MailChimp or ConstantContact integration from our App Marketplace. Feel free to reach out again if you need additional assistance with any of the above.
• 

  Automatically "cc" a second email address?
  

  10
  0
  VOTES
  10
  Posts
  1541
  Views

  

  @Mary-Freiberg Although I generally "stalk" everyone - I only reach out to those who are either super friendly or who provide alot of details in their inquiry. Sometimes they respond and sometimes they don't (the Linked In contacts I make are the least responded to in a timely manner. I think most people don't pay any attention to Linked In and go on it rarely - sometimes I get a reply from someone a month after I have reached out to them. I don't submit "friend requests" to them on Facebook, I just message them. In my message I tell them that I am not trying to cyber-stalk them but that since I had not heard back from them I was concerned, and since the listing sites have blocked their email so this is the only way I could make contact. I suppose those that don't answer might be annoyed, but most don't seem concerned.
• S

  Solved Turning off reservation notifications
  

  2
  0
  VOTES
  2
  Posts
  198
  Views

  W

  Hi @sarah-scanlon, Thank you for reaching out, I'm happy to help. There is a way to turn those notifications off using notification rules. Just go to Setup -> Notifications -> Notification Rules. Or, alternatively just go here. To stop reservation emails from being sent you will probably want to disable the Default Reservation Assignee Notifications. You can also create custom notification rules if you would only want to be notified when certain events take place. Let us know if you need any further assistance with this.
• 

  Where do returned emails go?
  

  16
  1
  VOTES
  16
  Posts
  1078
  Views

  

  Hi @Carole, With HomeAway, inquiries begin with a proxy email address like dvqg5ds8-2b4h-46bc-b864-d8d5c42e1opm@messages.homeaway.com. Messages sent to this email address will always be marked as delivered but never as opened. Once an inquiry becomes booked, HomeAway gives MyVR access to the true email address of the renter. From then on, all of your messages will be sent to this email address. Because of this change, you'll be able to see whether all messages post-booking have been delivered or opened. Best, Danny
• 

  Solved What should I do if I accidentally mark an inquiry as spam? (or deleted)
  

  2
  0
  VOTES
  2
  Posts
  274
  Views

  

  Hi @Jenny-Oest, Thanks for writing this up! This is a great way to recover an inquiry that has been archived or marked as spam. I also want to mention that you can find any archived inquiry in the inquiries list. Simply click on "Search & Filters" and check the box labelled "Archived". Just like the inquiry detail view, you can unarchive and remove the spam flag from inquiries in the list view. Cheers, Danny
• S

  Solved What is my myvr email address?
  

  2
  0
  VOTES
  2
  Posts
  367
  Views

  

  @Stripe-Account It is usually some form of the property name and then ends in @inquiry.myyvr.com . For example, here is one of mine: magic-factory-loft-three-east+1be8f63c88@inquiry.myvr.com Note that it does change for each booking. I have a problem with guests not receiving my emails from the system so I do let them know to search their junk mail for something ending in myvr.com. Carole
• A

  Solved Quote link to property
  

  5
  0
  VOTES
  5
  Posts
  506
  Views

  A

  @Danny-Eiden OK thanks!
• 

  Solved What happens to bounced emails?
  

  5
  0
  VOTES
  5
  Posts
  828
  Views

  

  Thanks for looking into that, Jenny.
• V

  Solved Automated Message Settings: "Manual"
  

  2
  0
  VOTES
  2
  Posts
  449
  Views

  

  Hi Valerie, You are going about this the right way. Looking at your account, it appears that there are 10 paused emails in your outbox with 3 of them being either "Remind Housekeeper" or "Notify Housekeeper". You can make these messages easier to find by filtering for paused messages. If there are some emails that you'd expect to see in the list that still aren't there, please report an issue to our help team. Best, Danny PS: You might want to check out this conversation about renting shared / combination properties
• 

  How do I request reviews in a post departure email?
  

  22
  0
  VOTES
  22
  Posts
  4384
  Views

  

  @Jim-Knape - I've been using this format for quite some time - as I make my own review requests to VRBO/HomeAway because so many bookings are not through their source. Yes - reviews on one listing WILL appear on all of their family of listings. I can't vouch for FlipKey - I'm using VacationHomeRentals.com which just converted to a FlipKey, Trip Advisor listing, so I'm still navigating that journey. Glad I could help! Jenny
• J

  Solved Automatically Include BCC Address with Message Templates
  

  3
  0
  VOTES
  3
  Posts
  778
  Views

  J

  @Danny-Eiden Will do...thanks, Jim
• 

  Rental Contracts Attachment Issue
  

  4
  0
  VOTES
  4
  Posts
  830
  Views

  

  @Wendy-Kelley My hunch is that the file was saved in that format (html) originally, as it appears that you were able to upload a file using the .pdf format subsequently. If you think there is an underlying issue in the file upload process, please submit an issue using the support form and we'll dig deeper. Thanks!
• V

  E-docu sign facility of sending out Rental Contracts for guests to sign electronically?
  

  4
  0
  VOTES
  4
  Posts
  1013
  Views

  V

  Done. Voted
• V

  Adding more than 1 email in a reservation
  

  6
  0
  VOTES
  6
  Posts
  1339
  Views

  

  @Jenny-Oest said in Adding more than 1 email in a reservation: I'd remember to update each of the automated emails in your outbox queue with the additional guest email addresses. This is a great idea! You can edit scheduled emails from Messages > Outbox You can also edit all scheduled emails for a single reservation by going to the Timeline tab of a reservation and choosing to view Future events Clicking either of these buttons will pull up the template editor, including the following fields Thanks for the suggestion, @Jenny-Oest!
• 

  How do I solve for the different custom field warnings?
  

  4
  0
  VOTES
  4
  Posts
  1074
  Views

  

  thanks. all set now.
• 

  Solved How do you catch inquiries that violate booking terms?
  

  3
  0
  VOTES
  3
  Posts
  667
  Views

  

  I'm pretty sure I've already submitted this as a feature request. I was just hoping to find out how others are handling these situations.
• M

  Gmail sent to spam folders . . . guests don't receive them
  

  9
  0
  VOTES
  9
  Posts
  1706
  Views

  

  @Mary-Beth-Ericson said in Gmail sent to spam folders . . . guests don't receive them: So the spam folder issue isn't related to my gmail address? You are correct. The spam folder issue is not related to your gmail address.
• C

  This topic is deleted!
  

  2
  0
  VOTES
  2
  Posts
  6
  Views
• A

  Solved Remove quote from automated message
  

  4
  2
  VOTES
  4
  Posts
  1015
  Views

  

  Wanted to add that there is another thread going on with respect to this subject.