Messages

• 

  How do I request reviews in a post departure email?
  

  22
  0
  VOTES
  22
  Posts
  1303
  Views

  

  @Jim-Knape - I've been using this format for quite some time - as I make my own review requests to VRBO/HomeAway because so many bookings are not through their source. Yes - reviews on one listing WILL appear on all of their family of listings. I can't vouch for FlipKey - I'm using VacationHomeRentals.com which just converted to a FlipKey, Trip Advisor listing, so I'm still navigating that journey.

  Glad I could help!

  Jenny

• J

  Solved Automatically Include BCC Address with Message Templates
  

  3
  0
  VOTES
  3
  Posts
  234
  Views

  J

  @Danny-Eiden Will do...thanks, Jim

• 

  Rental Contracts Attachment Issue
  

  4
  0
  VOTES
  4
  Posts
  184
  Views

  

  @Wendy-Kelley My hunch is that the file was saved in that format (html) originally, as it appears that you were able to upload a file using the .pdf format subsequently. If you think there is an underlying issue in the file upload process, please submit an issue using the support form and we'll dig deeper. Thanks!

• V

  E-docu sign facility of sending out Rental Contracts for guests to sign electronically?
  

  4
  0
  VOTES
  4
  Posts
  300
  Views

  V

  Done. Voted

• V

  Adding more than 1 email in a reservation
  

  6
  0
  VOTES
  6
  Posts
  447
  Views

  

  @Jenny-Oest said in Adding more than 1 email in a reservation:

  I'd remember to update each of the automated emails in your outbox queue with the additional guest email addresses.

  This is a great idea! You can edit scheduled emails from Messages > Outbox

  You can also edit all scheduled emails for a single reservation by going to the Timeline tab of a reservation and choosing to view Future events

  Clicking either of these buttons will pull up the template editor, including the following fields

  Thanks for the suggestion, @Jenny-Oest!

• 

  How do I solve for the different custom field warnings?
  

  4
  0
  VOTES
  4
  Posts
  325
  Views

  

  thanks. all set now.

• 

  Solved How do you catch inquiries that violate booking terms?
  

  3
  0
  VOTES
  3
  Posts
  216
  Views

  

  I'm pretty sure I've already submitted this as a feature request. I was just hoping to find out how others are handling these situations.

• M

  Gmail sent to spam folders . . . guests don't receive them
  

  9
  0
  VOTES
  9
  Posts
  752
  Views

  

  @Mary-Beth-Ericson said in Gmail sent to spam folders . . . guests don't receive them:

  So the spam folder issue isn't related to my gmail address?

  You are correct. The spam folder issue is not related to your gmail address.

• C

  This topic is deleted!
  

  2
  0
  VOTES
  2
  Posts
  6
  Views
• A

  Solved Remove quote from automated message
  

  4
  2
  VOTES
  4
  Posts
  364
  Views

  

  Wanted to add that there is another thread going on with respect to this subject.

• 

  Solved Return email addresses within MyVR
  

  2
  0
  VOTES
  2
  Posts
  256
  Views

  

  @Carole - I tried the same thing a while back. If/when you forward an email to the MyVR system, it places it in the messages folder, and you have to manually create a new inquiry to create the conversation thread. But the original message (from any outside source) doesn't follow the inquiry thread. I've submitted that as a feature request - feel free to do the same

  I think at some point if MyVR roles out a bigger feature piece like more of an email client, those are good things to include.

• C

  Solved SMS Application
  

  2
  0
  VOTES
  2
  Posts
  228
  Views

  

  Hi Chris,

  We currently do not have a feature that allows you to send SMS messages to guests, either manually or automatically. Feel free to request this feature. It's a cool idea!

  Cheers,
  Danny

• M

  Solved How do you resend an inquiry & quote?
  

  2
  0
  VOTES
  2
  Posts
  243
  Views

  

  Hi Margaret. Welcome to MyVR!

  While we don't have a "resend last message" button, we do allow you to create message templates for commonly sent messages. You can then use these templates for automations or for manual responses. Here is our introduction to message templates, and here is our introduction to automation. Finally, to use a template manually click the "Template" button in the message composer.

  Best,
  Danny

• 

  Solved How can I add a photo/image to a message template?
  

  12
  0
  VOTES
  12
  Posts
  1069
  Views

  

  @Ann-D-Liptak

  Here's one I did today - quick and easy

• C

  Solved How to add new inquiry with existing contact
  

  6
  0
  VOTES
  6
  Posts
  639
  Views

  

  I've been using the copy reservation feature, and then having a "tentative" reservation in the system until they decide. If they end up not booking, I cancel it. It's not ideal, but it's a work around for now because I have this situation often. But most of the time, they book.

• 

  Solved Responding to Contact Requests
  

  2
  0
  VOTES
  2
  Posts
  286
  Views

  

  Hi Matthew,

  Unfortunately MyVR doesn't support messaging without an associated inquiry. You can turn any Other message into an inquiry to enable messaging. When converting an Other message into an inquiry, you need to select a property and enter a number of adults. The first name, last name, and renter email fields are also required, but they should automatically be filled for you.

  Everything else can be left blank, and all inquiry information can be editted later using the Modify Inquiry option on the inquiry detail page.
  

  Best,
  Danny

• 

  Automatically "cc" a second email address?
  

  5
  0
  VOTES
  5
  Posts
  418
  Views

  

  Thanks - that is a good suggestion. I will set that up.
  Looking forward to hearing back about the cc question.

• 

  This topic is deleted!
  

  5
  0
  VOTES
  5
  Posts
  13
  Views
• 

  Solved Adding Different Inquiry Sources
  

  4
  0
  VOTES
  4
  Posts
  369
  Views

  

  Great! Moving this thread to the "Get Help Using MyVR" section and tweaking the title so it's more easily findable by others in the future. Cheers.

• 

  Solved How do I Export Inquiries to Excel?
  

  5
  0
  VOTES
  5
  Posts
  497
  Views

  

  Thanks for all the responses! You guys are awesome.