This line from the pledge “using the Ranking Metrics page, focus on areas for improvement compared to your market” means I won’t EVER be able to sign the pledge, even though I respond within 2 minutes to every inquiry, respond personally to each review, constantly update listing pics, info and calendar, and have all 5 and 4 star reviews (60-some 5-star and two 4-star reviews).

The new Ranking Metrics page wants me to ‘improve’ by lowering rates and accepting 2 night stays in high season. They ding me for having rates which are higher than what VRBO considers to be acceptable in my area and because I require 3 and 4 night stays in high season. There are lots of reasons that I won’t negotiate on rate and minimum stay, but ultimately the reason is that its not to my financial benefit to do so.

For now it’s just annoying that I’ve played nice for all these years and am now being penalized because I won’t compete with properties that are inferior to mine. But it is what it is. We’ll see over time how it impacts my bookings.

Hi @Rasmus ,

I have moved this into General Discussion to help other users find it.

Cheers,
Danny

Hi Jaret,

I apologize for the confusion, the Facebook app is no longer supported so it is no longer available to be installed.

Jesse

@Danny-Eiden - already did that a long time ago. I know it’s already in the queue somewhere. 🙂

Ahah, that is good to hear about Tripadvisor. Not a big deal, but a minor inconvenience.

What about Expedia? Are there plans for MYVR to try to incorporate them?

I’ve read the 5 major OTAs are Airbnb, Trip/Flipkey, HomeAway/VRBO, Booking, and Expedia.

Would love to be able to operate all 5 of those directly out of MYVR. I hate the idea of splitting it into a couple different channel managers or even having 3-4 on MYVR and doing one manually by itself.

Chad

Hi Chris,

You are currently on our MyVR for PM’s - Plus plan, so you would use our FlipKey for PMs app and our Airbnb for PMs app. For both of these channels, you simply pay a 1.49% fee per booking made through each respective channel.

Cheers,
Danny

@Mary-Beth-Ericson - I’d love the idea and have certainly considered it. But given the issues I have just offering Wi-FI and Netflix to my guests, I can imagine a greater need for onsite technical support with that offering. So for now, I’ve decided not to pursue it. I just have many guests that are NOT tech savvy and high maintenance in just using the TV remotes. LOL

@Darrell-Looney112 - I think so - still learning with the new app

@Jenny-Oest - The closest thing I can think of to making damage protection a choice would be to make damage protection an optional fee in MyVR, and then you can either refund or remove the security deposit from the booking if they opt-in to the damage protection fee.

On the channels, there is not concept of an optional fee, so that strategy would not work there. You would have to decide which option you want to make the default, potentially altering the booking after the fact if the guest wanted to change the damage protection/security deposit option.

As mentioned in another thread on damage protection options, you can vote for this feature.

@Rikke-Page - HomeAway will not permit you to include any links. Your best hope is to work on branding your company or property name so that they can find you in a google search. Interestingly enough, I’ve had one guest already find their way to me around the system. In time, they will become more savvy.

Hi @Matthew-Giles, I’ll add on here-

First off, thanks for voting. We have been impressed by the participation from our customers using our voting tool, and to address one of your points: yes, absolutely it has been helpful in navigating our roadmap. The current vote tally is referenced during any roadmap meeting that pertains to new feature development.

When it comes to features actually being produced, the equation does get more tricky, as we need to figure in a number of variables like: how large of an undertaking is it, what is available developer bandwidth, does it overlap (or even conflict) with something we are already working on, are there bugs that are better addressed with a feature enhancement, are there critical infrastructure (or other non-customer-facing) changes that would be delayed, etc. And in each roadmap discussion, most of these factors have shifted, meaning the roadmap loses certainty the further you look to the future.

So while a rank-ordered list of feature requests as voted on by our customers is certainly a helpful tool for our planning, it is more a powerful contributing factor than a direct reflection of the roadmap.

Best,
Markus

Anyone on here a member of Resorts & Lodges? Anyone have any experience or thoughts on them and their value?

@Chad-Service I have had one of my properties listed with them for over a year now. The results have been disappointing. I’ve had only 2 inquiries and no bookings during that time. They are now moving towards a subscription model. Unfortunately I cannot justify subscribing based on the current results.

I’ve polled other owners I know who have also listed with them and most have had similar results. Those who have had better results flow all their marketing efforts to their HomeEscape listing. I’m not willing to do that. I’d prefer to drive people directly to my web site.

– Matthew

@Chad-Service

I maintain a file on “undesirable” renters who cause problems for me and/or my staff. It’s just not worth the hassle because we are not going to please them and why should I intentionally torture the people who work for me? More space for those who appreciate and will enjoy my offerings!

Darrell

@Jenny-Oest No problem, I wasn’t thinking you were being nosy, I am just not involved with that side of the business. Let me see if I can find out more details and get back to you.

@Chad-Service I know in Chicago the city has a list of prohibited buildings and they will remove or not allow owners to list if the condo is in one of them.

Hi @Chad-Service,

I have moved this to General Discussion to help increase visibility.

Cheers,
Danny