@Jess-Milligan I think that there is inherintly a difference in the comfort levels of owner/managers and general property managers. Owners, whether they are managing only their own property(ies) or their own plus neighbors', have a vested interest that traditional property management companies do not.
@darrell-looney112 - very well said. I've spoken with guests that still choose to book through the OTAs the first time, for security purposes. So far, on later visits, they book directly. Perhaps we need to offer guarantees as a start like the ones the OTAs offer?
@michelle-clark If you need to add another night to the booking, or add a new charge to the existing reservation, it will want to requote with the new rates, so be careful if that is something you do regularly.
Hi @nicky-hunt, thank you for posting.
The Owners Portal is only available with the Professional Plan.
We currently don't offer the creation of owner's statements. With the Professional Plan though, you can upload owner's statements that can be viewed within the owner's portal.
We too were saddened by HA/VRBO's decision to redact Guest information, but they were just following suit. All the other listing companies were already doing this. I can't imagine leaving them, however. In our experience they have been the best company to work with.
We began using all of MyVR's marketing channels for our listings, starting with AirBnb in October. Booking.com in November, and integrated our existing HA/VRBO in December. In our experience HomeAway is far and away the best source. Best guests and their cost to us is the lowest. Plus, their booking fees to guests are also the lowest.
Still, because we meet each and every guest, and so many return, we tell them to book direct for NO Booking Fees. Our efforts have pushed direct bookings through MyVR up to 36% of our revenues Year To Date versus 38% from HA/VRBO and 24% from AirBnb.
@mary-freiberg said in Email client services - who do you use?:
One thing I've learned working in software support for my own (paying job) company, is when enhancement requests are submitted, sometimes the enhancement is delivered but without the full intended needs. Details help developers build what we need.
That's a very good point. Please feel free to provide us with details about how you would like us to implement features that you're voting on. Such descriptions are very helpful to us. You can do this by pressing the "Details" button on a particular feature.
That is a very interesting idea! As always, the best way for you – or anyone else interested in this feature – to get your requests in front of our product team is to submit a feature request.
I'd like to participate in this discussion. I just created a new website with MyVR and would like feedback from folks who've been doing this awhile. Any tips, tricks, suggestions? I've looked at it so much, I'm either nitpicking or not seeing something to improve.
I do know I need new photos and have a photographer lined up. She'll also do some drone footage which I'm excited to use.
Thank you for your constructive feedback.
Thanks for reaching out to us to get some help with understanding our pricing. I've gone ahead and addressed your questions through our private, email-based support system. Since the last time you posted a pricing question roughly 5 months ago, we've decided to address all account-specific pricing issues and concerns through our email based support system. We will still answer general questions about how our pricing works here, but we want to ensure that our answers here are useful to everyone. When you get into the weeds of how a particular account wants to set up MyVR, the billing details can get confusing and non-applicable for other users.
@carole Thanks for sharing your experience and zapier info. Have you been able to create a zap to trigger texts/SMS using zapier? I see you say you've been playing with appoinmtment reminder to send messages but are those email or texts/sms?
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