General Discussion

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  Can you combine 2 properties with a 3rd listing advertising 2 homes together?
  

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  Pretty much thinking “No”. If one rents and it blocks both, I’m out. Never faced this challenge before. Just signed two (2) adjoining homes in Pebble Beach with Ocean Views. They even have a pathway, bridge and gate between them. (No kidding!) One is a four bedroom, the other is a three. Combined we could accommodate 14 guests (UNICORN) and book for that Capacity. I just don’t think we can fill at 95% Occupancy for that group size. I’ll have to ask my VRBO account Manager how frequently that request is made.
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  Quick Books Automation
  

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  Hi Collier, I feel for you. I’m the CFO and originally did all our bookkeeping for our company. We’ve used QBO in the past, been using Buildium the past five years, but hope to move off it. There is currently a Trial underway with MyVR Users testing the interface between QBO and MyVR. I would share with Michael that you’re reservation volume is pretty high for twenty units. That’s great news! The content on your pages is beautifully built out. And your growth is phenomenal. You have a great sales engine. Our CEO is pretty dynamic too. This year, we’ve been setting higher minimum stays (5-7 nights) and not backing down until we get closer. Our average booking is now coming approximately 90 days out. We actually raise rates as we get closer and reduce the minimum stay. Hopefully, that will not effect your revenues but will decrease your workload 20%. Our top performing unit should gross $300k in rents this year with this strategy. You could potentially outsource some of the work until that solution becomes available. We use two services, one for AP and the other strictly for Reservations. I’m not recommending either of them. You can find them on G00gle. I spend 20 hours every month doing a 100% audit of the reservations, but I keep finding new nuances. I’ve hired a person with a Doctorate in Accounting and significant experience in Buildium to audit them so we ensure compliance. Hang on, help is coming. P.S. Love your analytics on the accounting activity. You’re pretty damn fast if all that’s only taking you 40 hours. That would be an easy 120 hours for me. I’m challenged on the topic, but I work hard enough to get A’s.
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  Will this news change MyVR?
  

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  @darrell-looney112 Hi Darrell - good questions. The short answer is, no, there are no updates at this point. When we do have news to share, there could be one or several avenues we use to communicate (email, in-product updates, direct outreach, etc.). As Jonathan alluded to above, any sort of transition will take time. Neither the Guesty nor the MyVR team is looking to enact quick change - we want to be measured to ensure that our customers do not experience business disruption and that any future choices presented are done so with the appropriate amount of diligence behind them. I understand the eagerness to know what changes may be coming to your mission-critical software, and we intend to keep our customers in the loop as the plan unfolds.
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  VRBO Custom Cancellation Policy
  

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  Uptick in Cancellations
  

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  Assurant Insurance - Apply to selective properties?
  

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  Here’s my thoughts… https://community.myvr.com/topic/1233/assurant-insurance-feedback/2
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  Discount code options?
  

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  You can also create multiple Stripe accounts and multiple Booking Policies. So, you might assign a property or properties to a booking policy and have Stripe set to payout to different accounts. We do this to differentiate between our Short Term and California Statute Long Term rentals. Ours are segmented into two different Booking Policies, connected to two Stripe accounts going to two different Bank accounts. You can set up as many as you want. The only limit to doing this is your patience.
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  Solved Multiple payout accounts?
  

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  T@jenny-oest Hi again Jenny, thanks so much for the quick response! Super helpful!
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  SMS automation? Anyone use texting with guests?
  

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  @jenny-oest awesome- thank you!! You’re always so helpful!!
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  Assurant Insurance Flexibility
  

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  We’re using the $3,000 coverage with a minimal markup. It’s a $10 price change with double the coverage on EVERY reservation. To date, after about 1500 policies sold, our two biggest claims were $3,300 and $2,600.
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  What's your recommendation for Accounting Software?
  

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  @carl-vidal My bad. $22 per hour. For the second half of September , 43 Short Terms and 5 Long Terms. 23.5 hours.
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  Identity verification during COVID-19?
  

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  @joseph-sennish said in Identity verification during COVID-19?: ion during COVID-19? We’ve been offering contactless check in with very few repercussions until last month. We recently learned (the hard way) that Booking.com does not collect Identification from their Guests who book through their platform. Of course, our MyVR website does not collect much identity information, either. Wondering how others are gathering that information in a contactless environment? This week I was In Booking.com and they had an option to make id verification mandatory. It was listed under the policies section. On reservation outside of Airbnb I am also having guests send me their ID via Email, and having them sign the rental contract via Authentisign. I am curious about your feedback on if that Booking.com feature will actually work. Also I am very close to moving forward with Autohost. Have you worked with them?
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  Sharing templates
  

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  And the dreaded Guest Cancellation notice. Turns out the Travel Insurance Policy I sold a sweet mature lady requires documentation of the cancellation. Dear {{{ full_name }}}, We are writing to confirm we have processed your request to cancel your Reservation # {{{ reservation_id }}} from {{{ check_in }}} to {{{ check_out }}} at {{{ property_name }}}. We regret you are able to join us here, and hope you will think of us should you find the opportunity to travel to our area in the future. Sincerely, Your Name
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  Guest contact info
  

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  @jenny-oest That’s it, thank you so much!!
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  Is anyone using Zapier?
  

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  I was able to use Zapier to create a check-in form with data auto-populated rather than us having to write it out by hand or expecting the guest to do so. I’m wondering if it would also create an invoice for those guests that ask for it. Haven’t gotten there yet, though.
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  This topic is deleted!
  

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  Glideapp.com app building tool for housekeeping
  

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  Issues with Electronic Surveillance
  

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  Hi Joseph, Along with adding this information in your “House Rules,” you can set this expectation in your amenity list.
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  How Are Folks Handling Coronavirus???
  

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  What a rough and bumpy ride. We started the year with $485K in sales for January & February. New all time highs for both months. Only Five Reservations cancelled after the International Travel Ban was out in effect January 31st. The Presidents address to the Nation really opened the floodgates. We cancelled 163 reservations totaling $412K. Our Shelter in Place order allowed us to service Essential Travel , Essential Business and Rentals of 31 or more days. We pivoted the business, my Missus worked her magic, and we ended April at about $455K in sales YTD. So, we booked $380K in new reservations across March and April. May was the first month we saw progress. When Pebble Beach announced the Golf Courses were reopening, there came another Tidal Wave. This month we’re on pace for $300k in new sales. Even with the four new properties we’ve brought on during the past three months, we need more doors, we’re running out of room! In May, we also filed a new corporation, brought on three Realtors (always have a side hustle) . We have a $2.5MM listing and a $2MM sale (we’ll be managing as a vacation rental) in escrow. We’ve always had Real Estate leads from our Guests. But we’ve always been to busy to work them. Problem solved. Almost forgot. Received our first payment from AirBnb since March 12th this morning. Looks like we finally paid off our $77k in Cancellations on that Channel. My sense for the future is put something away for a rainy day. A hard rain.
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  COVID-19 Discussion
  

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  @jonathan-murray Hey everyone - just following up on this thread, since the May invoices for channel management hit your accounts on June 1. You have probably seen your April and May channel management invoice and noticed no fees have been charged. As previously promised, any channel management fees over and above your accrued credits have been waived for these two months. We hope this provided some financial relief for many of you during these difficult times. We will return to normal billing starting with your June Channel Management invoice, which will be issued on July 1st. We hope everyone is hanging in there. We are encouraged by the increase in bookings we saw last month across the platform, and June has started strong. We’re hopeful business continues to come back for everyone. We appreciate your support and if there’s anything we can do to help, please don’t hesitate to reach out.