@carole Hey there! I haven't seen any come through, but can say that as I onboard and train our new customers, all of them use instant booking - even for the optional channels like TripAdvisor and Vrbo/HomeAway. It appears to be something most people have become comfortable with (which I know doesn't help in terms of giving detailed use-cases for you) as they try to limit the back and forth.
@Mike-Wesling one other thing to add is that if you are working with Stessa and know a contact there, you can see if they'd be willing to build to our API. Several of the partners who we integrate with went this path - so it may be worth putting directly on their radar.
Thanks all for the help! We ended up going with a Schlage lock as they have their own app that supports multiple properties and isn't subject to our guests downloading an app, but they may use a code we provide. It seems to be working great so far!
Hey @Brett-Beckman - When we thought through this scenario, we decided it made the most sense for Property Managers to have the ability to keep the damage deposit and charge for the damage protection premium at the same time. This would double down on protecting your property as you have both the renter's personal cash and the damage protection coverage.
That option is the third and final setting before activating insurance.
You'll see that we recommend to intelligently disable the damage deposits - we do that because you're likely to see a higher conversion if the cost of the rent is lower. However, we realize that it's not always as clean-cut of a decision. Hopefully this helps!
@darrell-looney112 - very well said. I've spoken with guests that still choose to book through the OTAs the first time, for security purposes. So far, on later visits, they book directly. Perhaps we need to offer guarantees as a start like the ones the OTAs offer?
@michelle-clark If you need to add another night to the booking, or add a new charge to the existing reservation, it will want to requote with the new rates, so be careful if that is something you do regularly.
Hi @nicky-hunt, thank you for posting.
The Owners Portal is only available with the Professional Plan.
We currently don't offer the creation of owner's statements. With the Professional Plan though, you can upload owner's statements that can be viewed within the owner's portal.
We too were saddened by HA/VRBO's decision to redact Guest information, but they were just following suit. All the other listing companies were already doing this. I can't imagine leaving them, however. In our experience they have been the best company to work with.
We began using all of MyVR's marketing channels for our listings, starting with AirBnb in October. Booking.com in November, and integrated our existing HA/VRBO in December. In our experience HomeAway is far and away the best source. Best guests and their cost to us is the lowest. Plus, their booking fees to guests are also the lowest.
Still, because we meet each and every guest, and so many return, we tell them to book direct for NO Booking Fees. Our efforts have pushed direct bookings through MyVR up to 36% of our revenues Year To Date versus 38% from HA/VRBO and 24% from AirBnb.
@mary-freiberg said in Email client services - who do you use?:
One thing I've learned working in software support for my own (paying job) company, is when enhancement requests are submitted, sometimes the enhancement is delivered but without the full intended needs. Details help developers build what we need.
That's a very good point. Please feel free to provide us with details about how you would like us to implement features that you're voting on. Such descriptions are very helpful to us. You can do this by pressing the "Details" button on a particular feature.
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