General Discussion

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  Will this news change MyVR?
  

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  @jonathan-murray Team integration is good too. It took us over six years to get around to integrating the JPMorgan team when I was with Chase…
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  VRBO Custom Cancellation Policy
  

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  Uptick in Cancellations
  

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  Assurant Insurance - Apply to selective properties?
  

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  Here’s my thoughts… https://community.myvr.com/topic/1233/assurant-insurance-feedback/2
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  Discount code options?
  

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  You can also create multiple Stripe accounts and multiple Booking Policies. So, you might assign a property or properties to a booking policy and have Stripe set to payout to different accounts. We do this to differentiate between our Short Term and California Statute Long Term rentals. Ours are segmented into two different Booking Policies, connected to two Stripe accounts going to two different Bank accounts. You can set up as many as you want. The only limit to doing this is your patience.
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  Solved Multiple payout accounts?
  

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  T@jenny-oest Hi again Jenny, thanks so much for the quick response! Super helpful!
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  SMS automation? Anyone use texting with guests?
  

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  @jenny-oest awesome- thank you!! You’re always so helpful!!
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  Assurant Insurance Flexibility
  

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  We’re using the $3,000 coverage with a minimal markup. It’s a $10 price change with double the coverage on EVERY reservation. To date, after about 1500 policies sold, our two biggest claims were $3,300 and $2,600.
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  What's your recommendation for Accounting Software?
  

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  @carl-vidal My bad. $22 per hour. For the second half of September , 43 Short Terms and 5 Long Terms. 23.5 hours.
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  Identity verification during COVID-19?
  

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  @joseph-sennish said in Identity verification during COVID-19?: ion during COVID-19? We’ve been offering contactless check in with very few repercussions until last month. We recently learned (the hard way) that Booking.com does not collect Identification from their Guests who book through their platform. Of course, our MyVR website does not collect much identity information, either. Wondering how others are gathering that information in a contactless environment? This week I was In Booking.com and they had an option to make id verification mandatory. It was listed under the policies section. On reservation outside of Airbnb I am also having guests send me their ID via Email, and having them sign the rental contract via Authentisign. I am curious about your feedback on if that Booking.com feature will actually work. Also I am very close to moving forward with Autohost. Have you worked with them?
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  Sharing templates
  

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  And the dreaded Guest Cancellation notice. Turns out the Travel Insurance Policy I sold a sweet mature lady requires documentation of the cancellation. Dear {{{ full_name }}}, We are writing to confirm we have processed your request to cancel your Reservation # {{{ reservation_id }}} from {{{ check_in }}} to {{{ check_out }}} at {{{ property_name }}}. We regret you are able to join us here, and hope you will think of us should you find the opportunity to travel to our area in the future. Sincerely, Your Name
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  Guest contact info
  

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  @jenny-oest That’s it, thank you so much!!
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  Is anyone using Zapier?
  

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  I was able to use Zapier to create a check-in form with data auto-populated rather than us having to write it out by hand or expecting the guest to do so. I’m wondering if it would also create an invoice for those guests that ask for it. Haven’t gotten there yet, though.
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  This topic is deleted!
  

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  Glideapp.com app building tool for housekeeping
  

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  Issues with Electronic Surveillance
  

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  Hi Joseph, Along with adding this information in your “House Rules,” you can set this expectation in your amenity list.
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  How Are Folks Handling Coronavirus???
  

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  What a rough and bumpy ride. We started the year with $485K in sales for January & February. New all time highs for both months. Only Five Reservations cancelled after the International Travel Ban was out in effect January 31st. The Presidents address to the Nation really opened the floodgates. We cancelled 163 reservations totaling $412K. Our Shelter in Place order allowed us to service Essential Travel , Essential Business and Rentals of 31 or more days. We pivoted the business, my Missus worked her magic, and we ended April at about $455K in sales YTD. So, we booked $380K in new reservations across March and April. May was the first month we saw progress. When Pebble Beach announced the Golf Courses were reopening, there came another Tidal Wave. This month we’re on pace for $300k in new sales. Even with the four new properties we’ve brought on during the past three months, we need more doors, we’re running out of room! In May, we also filed a new corporation, brought on three Realtors (always have a side hustle) . We have a $2.5MM listing and a $2MM sale (we’ll be managing as a vacation rental) in escrow. We’ve always had Real Estate leads from our Guests. But we’ve always been to busy to work them. Problem solved. Almost forgot. Received our first payment from AirBnb since March 12th this morning. Looks like we finally paid off our $77k in Cancellations on that Channel. My sense for the future is put something away for a rainy day. A hard rain.
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  COVID-19 Discussion
  

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  @jonathan-murray Hey everyone - just following up on this thread, since the May invoices for channel management hit your accounts on June 1. You have probably seen your April and May channel management invoice and noticed no fees have been charged. As previously promised, any channel management fees over and above your accrued credits have been waived for these two months. We hope this provided some financial relief for many of you during these difficult times. We will return to normal billing starting with your June Channel Management invoice, which will be issued on July 1st. We hope everyone is hanging in there. We are encouraged by the increase in bookings we saw last month across the platform, and June has started strong. We’re hopeful business continues to come back for everyone. We appreciate your support and if there’s anything we can do to help, please don’t hesitate to reach out.
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  Stripe
  

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  The reason prices are not consistent is because they show the lowest possible rate on their search page . They’re dealing with a seasonal business and it seems they have lost touch with that their practices are the problem. We have 30 day rentals that book for $6k in the off-season and $15k in July & August. But a surfer sees “Starting at $200 per night” when they perform a search for August. Most of the experienced guests have figured it out. It’s the new customers they are losing through poor programming, not inconsistent pricing.
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  Furnished Finder
  

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  @carl-vidal Interesting as my Partner just mentioned them to me yesterday. Apparently, they had e-mailed us. First off, we do have quite a few travelling medical professionals coming to our area. So, the idea piques my interest. My suggestion would be to look at the competition for your area and decide whether it would be a good fit. We took a hotel live last year, and put it on AirBnb as well as the usual suspects (Booking.com, TripAdvisor, Expedia Network) because there were only 75 other hotel rooms listed on the Monterey Peninsula. 95% of our bookings came from AirBnb. I only saw 77 listings for my area, and most of them are not quite up to the standards of what our current traveling Medical Pro’s rent from us. So, I called them and due to the size of our portfolio, they are offering us a discounted rate. They are also providing us with the Search Data for our area which makes the decision process much easier.