General Discussion

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  Transferring my MyVR account info to a new owner that purchased my property
  

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  Hi @Michael-Schriver, You can reach MyVR support by logging into your MyVR account and clicking “Support” in the upper left corner. Please include a description of your request. Our team is glad to help!
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  Quick Books Automation
  

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  @carl-vidal We tried a sixteen unit Hotel two years ago. There were only 70 hotel doors open locally on AirBnb at the time and we launched there first. Over 90% of our bookings came from ABB. It was fine until the owner interfered with our pricing strategy, cutting rates by 50% to 70%. We gave notice and terminated the contract. Same story, no money to be made at those rates.
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  Can you combine 2 properties with a 3rd listing advertising 2 homes together?
  

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  Pretty much thinking “No”. If one rents and it blocks both, I’m out. Never faced this challenge before. Just signed two (2) adjoining homes in Pebble Beach with Ocean Views. They even have a pathway, bridge and gate between them. (No kidding!) One is a four bedroom, the other is a three. Combined we could accommodate 14 guests (UNICORN) and book for that Capacity. I just don’t think we can fill at 95% Occupancy for that group size. I’ll have to ask my VRBO account Manager how frequently that request is made.
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  Will this news change MyVR?
  

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  @darrell-looney112 Hi Darrell - good questions. The short answer is, no, there are no updates at this point. When we do have news to share, there could be one or several avenues we use to communicate (email, in-product updates, direct outreach, etc.). As Jonathan alluded to above, any sort of transition will take time. Neither the Guesty nor the MyVR team is looking to enact quick change - we want to be measured to ensure that our customers do not experience business disruption and that any future choices presented are done so with the appropriate amount of diligence behind them. I understand the eagerness to know what changes may be coming to your mission-critical software, and we intend to keep our customers in the loop as the plan unfolds.
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  VRBO Custom Cancellation Policy
  

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  Uptick in Cancellations
  

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  Assurant Insurance - Apply to selective properties?
  

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  Here’s my thoughts… https://community.myvr.com/topic/1233/assurant-insurance-feedback/2
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  Discount code options?
  

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  You can also create multiple Stripe accounts and multiple Booking Policies. So, you might assign a property or properties to a booking policy and have Stripe set to payout to different accounts. We do this to differentiate between our Short Term and California Statute Long Term rentals. Ours are segmented into two different Booking Policies, connected to two Stripe accounts going to two different Bank accounts. You can set up as many as you want. The only limit to doing this is your patience.
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  Solved Multiple payout accounts?
  

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  T@jenny-oest Hi again Jenny, thanks so much for the quick response! Super helpful!
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  SMS automation? Anyone use texting with guests?
  

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  @jenny-oest awesome- thank you!! You’re always so helpful!!
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  Assurant Insurance Flexibility
  

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  We’re using the $3,000 coverage with a minimal markup. It’s a $10 price change with double the coverage on EVERY reservation. To date, after about 1500 policies sold, our two biggest claims were $3,300 and $2,600.
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  What's your recommendation for Accounting Software?
  

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  @carl-vidal My bad. $22 per hour. For the second half of September , 43 Short Terms and 5 Long Terms. 23.5 hours.
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  Identity verification during COVID-19?
  

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  @joseph-sennish said in Identity verification during COVID-19?: ion during COVID-19? We’ve been offering contactless check in with very few repercussions until last month. We recently learned (the hard way) that Booking.com does not collect Identification from their Guests who book through their platform. Of course, our MyVR website does not collect much identity information, either. Wondering how others are gathering that information in a contactless environment? This week I was In Booking.com and they had an option to make id verification mandatory. It was listed under the policies section. On reservation outside of Airbnb I am also having guests send me their ID via Email, and having them sign the rental contract via Authentisign. I am curious about your feedback on if that Booking.com feature will actually work. Also I am very close to moving forward with Autohost. Have you worked with them?
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  Sharing templates
  

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  And the dreaded Guest Cancellation notice. Turns out the Travel Insurance Policy I sold a sweet mature lady requires documentation of the cancellation. Dear {{{ full_name }}}, We are writing to confirm we have processed your request to cancel your Reservation # {{{ reservation_id }}} from {{{ check_in }}} to {{{ check_out }}} at {{{ property_name }}}. We regret you are able to join us here, and hope you will think of us should you find the opportunity to travel to our area in the future. Sincerely, Your Name
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  Guest contact info
  

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  @jenny-oest That’s it, thank you so much!!
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  Is anyone using Zapier?
  

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  I was able to use Zapier to create a check-in form with data auto-populated rather than us having to write it out by hand or expecting the guest to do so. I’m wondering if it would also create an invoice for those guests that ask for it. Haven’t gotten there yet, though.
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  This topic is deleted!
  

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  Glideapp.com app building tool for housekeeping
  

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  Issues with Electronic Surveillance
  

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  Hi Joseph, Along with adding this information in your “House Rules,” you can set this expectation in your amenity list.
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  How Are Folks Handling Coronavirus???
  

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  What a rough and bumpy ride. We started the year with $485K in sales for January & February. New all time highs for both months. Only Five Reservations cancelled after the International Travel Ban was out in effect January 31st. The Presidents address to the Nation really opened the floodgates. We cancelled 163 reservations totaling $412K. Our Shelter in Place order allowed us to service Essential Travel , Essential Business and Rentals of 31 or more days. We pivoted the business, my Missus worked her magic, and we ended April at about $455K in sales YTD. So, we booked $380K in new reservations across March and April. May was the first month we saw progress. When Pebble Beach announced the Golf Courses were reopening, there came another Tidal Wave. This month we’re on pace for $300k in new sales. Even with the four new properties we’ve brought on during the past three months, we need more doors, we’re running out of room! In May, we also filed a new corporation, brought on three Realtors (always have a side hustle) . We have a $2.5MM listing and a $2MM sale (we’ll be managing as a vacation rental) in escrow. We’ve always had Real Estate leads from our Guests. But we’ve always been to busy to work them. Problem solved. Almost forgot. Received our first payment from AirBnb since March 12th this morning. Looks like we finally paid off our $77k in Cancellations on that Channel. My sense for the future is put something away for a rainy day. A hard rain.