@Robin It's an attempt to provide better, faster support in a more scalable way. Compared to a few months ago, you now you have several options outside of just emailing MyVR. You can watch product videos, pay for 1:1 training, post in the community to ask other users and MyVR how to use the product, etc. I expect us to continue to add other options down the road, like joining a webinar or scheduling a 1:1 support phone call.
Figuring out the right support options at the right price points will be important as MyVR continues to scale, to ensure we can make our awesome software accessible to customers of different sizes, and with varying needs and budgets.