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  MyVR Community Best Practices
  

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  I really like using MyVR. It has helped my business tremendously. Can'the wait for Back Office" goes life.

  Thanks,
  John

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  [READ BEFORE POSTING] MyVR Community Rules
  

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  Thank you for all of that insight. You've clearly thought through all of the right things, so I support your direction 100%.

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  Getting Started with the MyVR Community
  

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  @Robin It's an attempt to provide better, faster support in a more scalable way. Compared to a few months ago, you now you have several options outside of just emailing MyVR. You can watch product videos, pay for 1:1 training, post in the community to ask other users and MyVR how to use the product, etc. I expect us to continue to add other options down the road, like joining a webinar or scheduling a 1:1 support phone call.

  Figuring out the right support options at the right price points will be important as MyVR continues to scale, to ensure we can make our awesome software accessible to customers of different sizes, and with varying needs and budgets.

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  Impending changes for HomeAway communications
  

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  Hi All,

  As a MyVR integrated user, what should I do to prepare for HomeAway communications changes?

  This depends on how much customization you'd like in your inquiry auto responses:

  Level 1: Do nothing. Your current auto responses will be sent as is and HomeAway will remove the restricted content
  Level 2: Tweak Customize templates to work well after HomeAway strips content.
  Level 3: Add custom templates for HomeAway, VRBO, VacationRentals.com

  Just wanted to give you a quick update. It turns out that we had already implemented text only messages for HomeAway about 10 months ago when we made a similar change for FlipKey / TripAdvisor. The messages sent to HomeAway guests do not include rich HTML versions but rather a text only version. These currently still include restricted content such as links and email addresses in the message and HomeAway has not yet started stripping away that content.

  We've learned a number of things while verifying this will continue to work as expected.

  @John-Hughes asked if messages with links will be sent. And I'll echo @Jenny-Oest response here. If the message contains any of the restricted content, HomeAway will simply strip that content out before presenting to the renter, but will not prevent the delivery of the message. Any email addresses, phone numbers, links or attachments will be removed by HomeAway.

  @Jenny-Oest mentioned creating message templates with auto responders specific to inquiries from the HomeAway brand of sites. Internally we briefly discussed and think that might be a little more than necessary.

  One thing that I would consider doing is modifying the content of the message to read well, whether or not the message includes restricted content.

  For example:

  BAD

  Hi guest, Thanks for booking our property. Feel free to email us at myprop@myprop.com or call us at 775-225-1111 with any questions about your inquiry. Or checkout our website: myprop.com. Thanks, PM

  GOOD

  Hi guest, Thanks for booking our property. We look forward to connecting. Many thanks, PM myprop@myprop.com 775-225-1111 myprop.com

  That way when the message is stripped of any restricted content, it does not change the message.

  GOOD STRIPPED

  Hi guest, Thanks for booking our property. We look forward to connecting. Many thanks, PM

  If small tweaks like this do not work for your situation, the next best option sounds like creating templates for HomeAway specific inquiries.

  Hope that helps. We'll be monitoring this closely and making a few small adjustments this week in preparation for the change.

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  [RESOLVED] Temporary Infrastructure Issues
  

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  @Jenny-Oest said in [RESOLVED] Temporary Infrastructure Issues:

  How do we report a system down?

  The most effective way to report a potential system outage is to use the Report an Issue link after clicking on the Support button in your account. Although we do actively engage in conversation from forum posts, reports of problems as a rule are surfaced more quickly to our team.

  In the event you experience what appears to be a system outage, we are likely to be aware of the problem, so the steps to follow would be:
  a) Check our status page: http://status.myvr.com/
  b) Submit an issue via the Support button in your account

  If you are unable to access the Support button in your MyVR account, then please shoot me an email: markus at myvr dot com (it is highly unlikely we don't already know of the problem at that point via our monitoring systems, but better safe than sorry).