Categories

• Announcements

  Announcements regarding MyVR and the community

  Product Updates
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  @gary-gena-davis Hello, I can shed some light on this question as well: HomeAway (and other channels) are very strict on the content that can be sent to a customer while they are still a pre-booking or inquiry state. You'll notice additional things like the customer's email are filtered - this is done by HomeAway to prevent any possibility of a booking being taken off their platform and booked independently, and taking away their cut of the booking. HomeAway filters out links as well, so when you're making quote changes within MyVR, the renter isn't receiving any sort of updated payment link to pay the new quote. That being said, after the renter commits and completes the booking, HomeAway is no longer strict about their messaging, and you would be able to send a revised quote. Here's how I recommend you handle this situation given HomeAway's restrictions: Have the renter navigate to your listing again and submit an inquiry for the correct dates Have them complete the booking with the correct set of dates, they would need to pay your full standard rate Once they have completed the booking, you would now be able to adjust the quote to reflect the discount, and the customer would be automatically refunded One possible workaround would be to configure the rental rates for the property in a way that the customer wouldn't need a separate discount (creating custom rates.) That way when the customer makes an inquiry for those dates, the final price you intend to be charging them is already being reflected.
• Get Help Using MyVR

  Questions and answers about MyVR

  Availability

  Messages

  Reservations & Quotes

  Websites

  Channels

  Reporting

  Owner Management

  Properties

  Booking & Payments

  Message Templates

  Automation

  My Account

  Other
  644
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  2810
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  R

  I am going to be out of email and phone communication for 10 days and am wondering if I can set up MyVR to automatically accept a reservation inquiry if the dates are available? I know my Airbnb is set up to automatically accept, but requests through VRBO and Booking.com always send me an inquiry that I have to accept or decline? I only need to do this short term. I just don't want anyone to reach out for a rental and I can't respond. Any ideas out there? Thanks!
• MyVR Best Practices

  Share or browse tips for getting the most out of MyVR

  115
  Topics
  204
  Posts

  

  Happy Valentines Day from MyVR! @Jenny-Oest shared the news about Custom Fields for Reservations. Check out her full post for an example of how she uses the custom fields for door codes. @Olivia-Inman asked a question about managing integrated VRBO listings with the HomeAway for Owners app. If you are an owner with fewer than 5 properties on VRBO, you can distribute your listings to HomeAway through MyVR to increase your exposure. And, you can still keep your VRBO reviews! Check out her full post and the Knowledge Base article to learn more about the HomeAway for Owners integration. @Andrew-Jacoby and @Carole discussed options for collecting website visitor information on a MyVR website. Do you use a live chat tool or fillable form with your MyVR website? Share your tips on the original thread. Did we miss a post you thought was great? Share a link to it in the comments below.
• General Discussion

  Unstructured discussion about MyVR and the Vacation Rental Industry

  61
  Topics
  364
  Posts

  

  @darrell-looney112 - very well said. I've spoken with guests that still choose to book through the OTAs the first time, for security purposes. So far, on later visits, they book directly. Perhaps we need to offer guarantees as a start like the ones the OTAs offer?