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• Announcements

  Announcements regarding MyVR and the community

  Product Updates
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  102
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  @gary-gena-davis Hello, I can shed some light on this question as well: HomeAway (and other channels) are very strict on the content that can be sent to a customer while they are still a pre-booking or inquiry state. You'll notice additional things like the customer's email are filtered - this is done by HomeAway to prevent any possibility of a booking being taken off their platform and booked independently, and taking away their cut of the booking. HomeAway filters out links as well, so when you're making quote changes within MyVR, the renter isn't receiving any sort of updated payment link to pay the new quote. That being said, after the renter commits and completes the booking, HomeAway is no longer strict about their messaging, and you would be able to send a revised quote. Here's how I recommend you handle this situation given HomeAway's restrictions: Have the renter navigate to your listing again and submit an inquiry for the correct dates Have them complete the booking with the correct set of dates, they would need to pay your full standard rate Once they have completed the booking, you would now be able to adjust the quote to reflect the discount, and the customer would be automatically refunded One possible workaround would be to configure the rental rates for the property in a way that the customer wouldn't need a separate discount (creating custom rates.) That way when the customer makes an inquiry for those dates, the final price you intend to be charging them is already being reflected.
• Get Help Using MyVR

  Questions and answers about MyVR

  Availability

  Messages

  Reservations & Quotes

  Websites

  Channels

  Reporting

  Owner Management

  Properties

  Booking & Payments

  Message Templates

  Automation

  My Account

  Other
  660
  Topics
  2872
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  J

  I understand there is a 2.99% charge from Stripe Merchant on each transaction. But I don't understand the monthly charge on my credit card from MyVR. Please clarify. Thanks, Jenny
• MyVR Best Practices

  Share or browse tips for getting the most out of MyVR

  116
  Topics
  205
  Posts

  

  @Jess-Milligan shared TripAdvisor's review solicitation tool where you can request feedback from your previous guests regardless of where they booked. Read more on this post. @Jenny-Oest explained how to enable instant booking on @Roanne-Mayer's post "Is there a way to automatically accept a reservation once an inquiry has been made?" Read more about instant booking settings on this MyVR Help Article. @Darrell-Looney112 contributed to @Ann-Karako's #BookDirect Day conversation, looking through the lens of a traveler who booked their stay through an OTA. He also mentions the importance of fostering brand awareness as an independent vacation rental owner. What do you think? Share your thoughts in the discussion thread. Did we miss a post you thought was great? Share a link to it in the comments!
• General Discussion

  Unstructured discussion about MyVR and the Vacation Rental Industry

  62
  Topics
  365
  Posts

  V

  Hello folks, Trying to setup a GTM tag for form submission and tried some different methods described in an online article for firing the tag when someone fills out contact us form, but tag is not firing. Can anyone provide some insights around same. P.S- our contact us form does not redirect to a new URL and hence I tried Element Visibility triggering with CSS class, but no success. Link to article- (https://www.analyticsmania.com/post/google-tag-manager-form-tracking/) Thanks!